Tivo Stream DOA

Discussion in 'TiVo Stream' started by markwellbe, Sep 6, 2012.

  1. ellinj

    ellinj Seems Very Friendly TCF Club

    Feb 26, 2002
    The third unit powered up and setup no issues, so I don't think so.
  2. davezatz

    davezatz Funkadelic

    Apr 18, 2002
    Fairfax, VA
    Wow, weird. Seems like a high failure rate or you're just super unlucky. Hm. Glad to hear you finally got one that works, though.
  3. NYHeel

    NYHeel Well-Known Member

    Oct 7, 2003
    My stream wasn't DOA but it doesn't seem to be working properly. I got it Wednesday night and everything seemed great. The first night it worked to stream from one of my premieres but then didn't work to download. Also, after the attempted download it didn't stream anymore from that premiere. It did stream from the second premiere in my house but then wouldn't download or stream again. I rebooted everything but it didn't work until I rebooted the actual Tivo Premieres the next morning.

    Of course then last night, downloading wasn't working even after rebooting the stream. Streaming did work but there were some intermittent pauses. After streaming I was able to download but the downloads take much longer than Tivo seems to indicate. The App thinks a 1 hour show will download in 9 minutes at standard quality. My experience was more like 20-25 minutes. And I have a 25/25 down connection and the speed test indicated it was working correctly. This morning it again wouldn't download. So I rebooted the Stream and it still wouldn't download until I initiated a stream, canceled it and then downloaded again.

    It seems like I need to reboot and then try to stream to get the downloading to work. I guess it could be a networking issue but I have both Premiere's hard wired and the stream seems to have a valid IP address so I'm not sure what's wrong. I think I'll call Tivo for a replacement.
  4. morac

    morac Cat God TCF Club

    Mar 14, 2003
    The Stream won't download protected content, which for Time Warner and certain other cable companies, is virtually all channels. Attempting to do so appears to put the Stream in a weird state from what I've read, requiring the user to redo setup. Are your channels protected?
  5. D_bo

    D_bo New Member

    Dec 28, 2011
    Picked up another new unit from Best Buy (the first two where from Tivo Directly)

    Worked right away... Tried to hook up the two units from Tivo again, using the same power cord and network cable that worked with the unit from Best Buy..

    No joy, they still don't work

    Looking at the shipping invoices from the two units from Tivo they came from the same Bin# S97HH01A, don't know if they means anything
  6. WindyCityGirl

    WindyCityGirl New Member

    Nov 17, 2007
    I had the same problem with the unit I ordered from Tivo. What I am still sooooo pissed about is I have to pay to ship a defective unit back to Tivo!

    You guys suck!!
  7. Dan203

    Dan203 Super Moderator Staff Member TCF Club

    Apr 17, 2000
    Could always just buy one at Best Buy and then return the bad one for a refund. Not the most honest thing to do but it would save you return shipping.

  8. pbw

    pbw New Member

    Apr 11, 2003
    CA Bay Area
    As a bit of a rant, I also received a defective unit directly from TiVo. After 3 emails where they simply told me to check and reboot my network (when I made it clear that wasn't the issue), I just went to Best Buy and bought one that actually works. But TiVo won't pay for return shipping and I wasn't totally convinced from the telephone rep that they would even refund the original shipping. Between the unhelpful email support (I couldn't call during their open hours) and refusal to pay return shipping, this was a rather disappointing experience.
  9. Dan203

    Dan203 Super Moderator Staff Member TCF Club

    Apr 17, 2000
    More likely it was just a bad initital run. There is a reason they limited that "contest" to 600 winners. They likely got a small initial batch before a bigger supply was produced for Best Buy. Plus, like someone mentioned above, TiVo is the first big customer for the maker of the chips used in these things so they could be working out some kinks in their manufacturing process as well.


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