I have been a TIVO customer for close to 25 years. I can't believe what just happened to me. My bank sent me a new debit card at some point so the card on file didn't work when my annual subscription was due. I haven't been home and didn't realize my account needed updated. When I realized realized this and updated my credit card, $149 was taken from my account. TIVO DID NOT REACTIVATE MY BOLT!!! I called customer service after seeing online that my account was still closed. Both the rep and the supervisor told me that since this box was cancelled that the money will be refunded in 7 days and I will need to give them another $149 to reactivate my box. When I tried to find out why their system doesn't just reactivate the device when it charges my card, I was simply told that's how their system works and I have to trust they will refund my money. I ask them to simply give me a temporary activation until I see the credit is back on my card. They refused. She then started quoting TIVO policy and I told her I wanted to start recording the conversation. She then put me on hold and when she came back, she told me she could not talk about the account until I stopped recording. I asked her if they were recording as the message stated when I called in and she said "we may be but you can't". I don't think she understands the law. The only thing she could offer me was something I could've done in 30 seconds online. She suggested I pay for a monthly plan and cancel it within 30 days for a "money back guarantee" and then reactivate the annual after receiving the credit. She absolutely refused to help me in any other way after 25 years and never having late payments. This supervisors employee code is 472146. This will be then end of my relationship with TIVO. I am in disbelief that nothing was done to correct a wrong on an account that has been open over 2 decades.