TiVo/Spectrum Channel mismatch

Discussion in 'TiVo Help Center' started by Thomas JW, Sep 19, 2020.

  1. Thomas JW

    Thomas JW New Member

    6
    1
    Jan 17, 2004
    Farmington...

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    So after this recent debacle of mass channel deletions/additions, I have channel 228 and channel 245 showing identical call letters and programming on my TiVo boxes.

    According to Spectrum guide, channel 228 s/b HLNND but it is showing up in TiVo's guide as HSNHD and is identical now to channel 245 which is Spectrum's actual 245 (HSNHD).

    I have 2 TiVo's and a native Spectrum (Livonia, MI) box and both TiVo's show the same problem so it must be a TiVo problem.

    What do you think the odds are of getting this resolved through TiVo tech support?
     
    Last edited: Sep 19, 2020
  2. JoeKustra

    JoeKustra in the other Alabama TCF Club

    19,981
    3,675
    Dec 7, 2012
    Ashland, PA...
    Odds are pretty good. It may take a week.

    Tivo Customer Support Community

    I submitted the form last week to correct the season number on The Late Show. They fixed it by removing the season from the metadata.
     
  3. Thomas JW

    Thomas JW New Member

    6
    1
    Jan 17, 2004
    Farmington...
    Good to know! I went the online chat then called tech support route. Got a very competent CSR named Celeste who took my info and filed the Lineup Report. They'll follow up in 7-10 days.
    Very painless.
     
  4. Thomas JW

    Thomas JW New Member

    6
    1
    Jan 17, 2004
    Farmington...
    Channel lineup was corrected today!
     
    JoeKustra likes this.

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