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Tivo Slide Remote keyboard no longer works after software update

Discussion in 'TiVo Mini' started by omelet1978, Sep 15, 2017.

  1. ClearToLand

    ClearToLand Old !*#$% Tinkerer!

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    Central Jersey
    Although NOT specifically stated, these folks are talking about 20.7.4 ;)

    Check back after you get the update.
     
  2. wmhjr

    wmhjr Guest

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    That's great. Except so did everybody elses with 20.7.2.

    We're talking about what happens with 20.7.4.RC2
     
  3. wmhjr

    wmhjr Guest

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    BTW, for the record - during a call late last week Tivo acknowledged the issue with at least V1 minis and the old BT slide remotes. After a bunch of discussion taking way too much time, they replaced some more of my BT slide remotes with the newer slide remote Pros - which immediately worked. They did not refund the purchase of the Slide Pro that I bought last week to troubleshoot this. The Slide Pro offers no additional or new functionality over the V1 slide that it replaced, so it cost me about $65 for the most recent Tivo quality issue.
     
  4. Mikeguy

    Mikeguy Well-Known Member

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    Well, if you have the energy, I guess that you could return the Slide Pro that you had purchased, and then seek an additional replacement from TiVo.
     
  5. wmhjr

    wmhjr Guest

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    Given the hours it took to begin with just to get this far, my time is worth way more than the $65. I'm just chalking it up to another Tivo lack of quality and a complete disregard to customer service. To be honest, as difficult as it was to get anything done I really can't stomach the thought of spending more time with the extraordinarily unhelpful and ineffective customer service people.
     
    overFEDEXed likes this.
  6. eric102

    eric102 Member

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    The OP started this thread on 9/15, pretty sure 20.7.4 wasn't out then but I've been wrong before:)
     
  7. wmhjr

    wmhjr Guest

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    Not so sure of that. I know I’ve had 20.7.4 for at least two weeks. Do you really know when distribution started?
     
  8. eric102

    eric102 Member

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    Nope, but the first mention of it that I saw was in the 20.7.4 thread where someone said they'ed had it a few weeks, that thread started on Wednesday.
     
  9. Mikeguy

    Mikeguy Well-Known Member

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    Sad but, totally understandable. (I'm, myself, on my third month of AT&T overcharges--apparently, its system has not been honoring my negotiated rate and has been ignoring the customer service reps' "corrections" after I call (with no one there tracking matters or informing me of what's happening/not happening).
     
  10. eric102

    eric102 Member

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    Just got 20.7.4 on my version 1 mini's and nothing works on the blue tooth slides, unlike the OP who only lost the keyboard functions. Slide Pros with RF dongles continue to work fine on the version 1 minis with the 20.7.4 update.
     
  11. overFEDEXed

    overFEDEXed Member

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    Centerville,...
    Thanks for this post. It inspired me to call Tivo and ask for two Slide Pro remotes, to replace my BT slides that no longer work with my V1 Mini's.

    At first the csr offered me one regular Tivo remote to use with both Mini's ????
    Then she spoke to a supervisor and offered/shipped me two Slide Pro remotes!
     
    Mikeguy likes this.
  12. ericr74

    ericr74 Member

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    Apr 16, 2001
    Broomfield,...
    I have the same problem. Older version mini, older version slide remote with dongle. It worked fine up until the 20.7.4 update, and now it does nothing except control the volume and TV functions.

    I have called TiVo twice, spending over an hour with them. The first time they said they would send me a new plain RF remote. I said no thanks. The second time I called she took me through unpairing debugging steps, and the remote would not re-pair to the dongle. Despite me telling her that many people are experiencing this after the software update and despite her talking to their "back end", she says they have no volume of calls or history about this issue. They are sending a replacement dongle. I'm sure it will fail with that too, but they wouldn't send a replacement slide remote. TiVo service really sucks.
     
  13. HerronScott

    HerronScott Well-Known Member

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    I would keep pushing for a replacement since it appears they broke the old Bluetooth on these Mini's in the update probably related to the new Bluetooth VOX remotes.

    Scott
     
    m.s likes this.
  14. overFEDEXed

    overFEDEXed Member

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    Centerville,...
    When I called, I told them that it was posted in the Tivo forums that they broke it with the update and the CSR agreed right away. She only wanted to send me one regular remote at first though, for both of my Mini V1’s???

    I told her that I’ve Beta tested many times, so I knew what to look for too

    I’ve been with Tivo almost since the beginning and I’ve had many, many units, but I don’t really know if that played a part in me getting two Slide Pros sent to me. They’re at my doorstep now I see.


    Sent from my iPhone using Tapatalk
     
    Mikeguy likes this.
  15. ericr74

    ericr74 Member

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    Broomfield,...
    I also told them about this forum and many others with the same issues, solved by a slide pro. I've been with TiVo since series 1. Now I got separate notifications that they've mailed me a plain remote and a dongle despite me telling them I don't want a plain remote. Sounds like I will get to have hours more fun with their representatives once these items arrive.
     
  16. WRX09MD

    WRX09MD Member

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    I had the same issue with my two remotes on both of my minis. I purchased two new slide pros from tivo the other day. Found this thread and will be calling tomorrow trying to get two more new ones so I can sell those and recoup my money.

    Anyone need any good Bluetooth slide remotes, got two ready to ship.
     
  17. WRX09MD

    WRX09MD Member

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    Called this morning and Tivo is sending me two new slide pro remotes free of charge.
     
    Mikeguy likes this.
  18. supersnoop

    supersnoop Member

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    What all did they make you do? I sat on the phone with them for 30 minutes while they tried to troubleshoot the remote, but I had to get back to work before they came to a conclusion. I’ve got a ticket number so I can call back later.
     
  19. ericr74

    ericr74 Member

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    Broomfield,...
    Your experience is more consistent with mine. Debug forever because of course the customer is wrong about the update causing this. There is definitely no history of this happening to anyone else. I don't know how the other guy was able to get what is necessary in 30 minutes. I've wasted over and hour and now am waiting for hardware that will not solve my issue.
     
  20. WRX09MD

    WRX09MD Member

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    The csr told me they had to try and troubleshoot it over the phone and I refused to as I told him the issue is known and Tivo has been sending out slide pro remotes as free replacements. He instisted on troubleshooting again and I refused and asked to speak to a supervisor. Once supervisor got on the phone i explained the same thing to her and she agreed to send me two remotes. All in I was on the phone for a half hour, 20 min of that was being on hold.
     
    Mikeguy likes this.

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