I had shelved my TiVo Premiere for three months because a Comcast-issued DVR came with the latest Comcast/Xfinity package upgrade. My TiVo subscription stayed current because I had prepaid for a full year in October. (Yes, our family only owns one TV.) The TiVo seems to be having a problem connecting to the TiVo service. From the "Connect to the TiVo Service Now," I get the "(Service not found.)" error. When I follow the detailed information, I get "Problem with the Service (N13)" followed by "This may be a temporary problem with the Service or your Internet connection. Please wait a few minutes and then try again." Then the firewall info, then another parenthetical "(The TiVo Service cannot be found.)" message. Refers to the N13 error. I've followed that on the TiVo help page with no luck. TV works fine and all channels are recognized, but program info says "TiVo Service Interrupted" at the top, with the following information in the description: The TiVo Box has not connected successfully to the TiVo Service for more than 30 days.", after which it says to go to the "Connect to the TiVo Service Now." Which I have done. With no luck. I am sure there is some easy fix that I am missing. I have reset my modem, unplugged the box, reset the N adapter. I am running two Macs on system 10.6.8.