TiVo Service Connection started failing after drive replacement

Discussion in 'TiVo Upgrade Center' started by zyzzx, Jan 22, 2020.

  1. zyzzx

    zyzzx Go Bucks! TCF Club

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    I replaced the hard drive in my 5 year old Roamio Pro a few weeks ago and copied over all of my shows using mfstools 3.2, specifically mfscopy. I replaced the original 3TB drive with a new 4TB drive.

    Everything seemed to go fine with the drive replacement, and the TiVo Service Connection was succeeding until last Thursday, a week or two after the drive replacement. It's been failing since last Thursday but I didn't realize it until tonight.

    I tried a reboot or two but when I force a connection, it gets to the "Loading Info" step with status "Loading...", but then errors out with "There was an error loading series data". This didn't happen before the upgrade. I have less than a week's worth of guide data left. What's wrong and how can I fix it?
     
  2. jmbach

    jmbach der Neuerer

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    Try rebooting the TiVo and run a KS 58. If it completes, there is a good chance it will fix it.
     
    Last edited: Jan 22, 2020
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  3. zyzzx

    zyzzx Go Bucks! TCF Club

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    Great, thanks. I'll run it overnight. How long should I give it to complete before pulling the plug to reboot it?
     
  4. jmbach

    jmbach der Neuerer

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    No more than 3 hours.
     
  5. zyzzx

    zyzzx Go Bucks! TCF Club

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    I initiated the KS 58 at 9pm last night. Unfortunately, the TV screen from my Roamio running Hydra still said "Updating" at 5am so I pulled the plug and rebooted it. It's running fine but the service connection is still failing. The network connection gets to "Loading..." (no percentage updates) and then says "There was an error loading series data".

    What else can I try? It seems like this should be fairly common after an HD upgrade. The box seems to be running just fine otherwise but this will be a showstopper once I run out of guide data.

    'More info' shows an S303 error.
     
  6. NorthAlabama

    NorthAlabama tabasco rules

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    call tech support, and open a ticket - if you can get to level 2 or a supervisor, even better.

    i vaguely remember a widespread issue with s03 errors years ago, and advanced tech was able to resolve it - good luck.
     
  7. jmbach

    jmbach der Neuerer

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    Something else I have seen was to keep it unplugged from the network for about 4 days. This supposedly allows it to complete its garbage collection before adding new information.
     
  8. zyzzx

    zyzzx Go Bucks! TCF Club

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    Thanks. I'm not sure if my wife is going to allow that because her Mini requires the network connection from the Roamio. What a mess.
     
  9. jmbach

    jmbach der Neuerer

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    It is not a pretty site watching someone going through TiVo withdrawal.
     
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  10. zyzzx

    zyzzx Go Bucks! TCF Club

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    Would it be worth a KS 57 attempt?
     
  11. jmbach

    jmbach der Neuerer

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    In my experience KS 57 on Roamio ends in a green screen boot loop.
     
  12. zyzzx

    zyzzx Go Bucks! TCF Club

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    Good info, thanks. I'm glad I didn't try it.

    My wife is onboard with trying to disconnect the Roamio for 4 days, if I wait until Sunday night.
     
  13. zyzzx

    zyzzx Go Bucks! TCF Club

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    I gave it almost 4 days to garbage collect but I still can't get the guide data loaded. I'm offloading the shows that I recorded over the past 3 weeks and then I'll reinstall the original 3TB HDD.

    Is there something I can do to the original drive before trying another mfscopy (with streams) that might get me past this S303 error?
     
  14. jmbach

    jmbach der Neuerer

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    What I would do is clone the 3 TB to another drive and see if a KS 58 completes on it. If it does then try mfscopy on that image. (I never muck around with original images that work. )

    The other thing to try after you save your programs and one passes is a clear program info and to do list.

    Other thing to try is a repeat guided setup.

    Lastly would be a clear and delete everything.

    Once one of the suggestions work, restore what was deleted. The first two cases mainly the one passes as the recordings are saved.

    On TiVo website, it states to call TiVo support if unplugging it for several days does not work.
     
  15. zyzzx

    zyzzx Go Bucks! TCF Club

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    Thanks for the suggestions. What do you mean by "Once one of the suggestions work, restore what was deleted." How can I restore programs to a Roamio running Hydra? I thought it was offload only with no way to get the shows back to the TiVo?
     
  16. jmbach

    jmbach der Neuerer

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    I have minimal experience with Hydra. You may right and there is no way to restore things. The first two keeps your recordings so all you need to do is recreate your season passes.
     
  17. zyzzx

    zyzzx Go Bucks! TCF Club

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    I tried the 'clear program info and to do list' option and my Roamio ended up in a boot loop. I put the original drive back in, connected to the TiVo service, and successfully retrieved and loaded the newest guide data. Oh well.
     

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