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Discussion in 'TiVo Help Center' started by orangeboy, Apr 5, 2011.
its fixed !
My Premiere just successfully connected, and is loading data. I'm going to try my Series 2 and Series 3, but feel pretty confident that they'll connect without issue as well.
Yep, all of mine have successfully connected as well.
Add Cox to the list of affected customer bases.
This problem has been happening for me, for roughly a month, usually lasting hours, or sometimes 12-24+ hours, then resolving without doing anything.
I had done all the due diligence procedures, such as rebooting all the TiVos, cables modem, router, and checking all my cables (nothing is wireless, I'm 100% wired). I also performed KickStart 57, 58, & 52 on all TiVos.
It affects all my HD and Premiere units, although the point at which the connection fails, and the error message vary from unit to unit.
I also played around with speedtest.net and pingtest.net, to check if anything was funky there. I was running at optimal speed, and my connection was rated as highest quality. I do realize this doesn't really mean anything, other than the locations and routes I tested were OK.
When it comes to TiVo, not calling in about something like this, and only posting about it in forums, is somewhat like not voting and then complaining about who got elected (in a very rough sort of comparison).
On the flip side of that, forums are a great place to sort out whether or not something is an isolated problem, or, as in this case, a widespread one. But, then it is our responsibility to report it DIRECTLY to TiVo.
South Pinellas (St Pbg) clear at 6:30. Didn't have time to write before.
Thanks for the info!
From what I understand, this wasn't widespread; it was specific to two locations serviced by RoadRunner HSI. A widespread TiVo issue would not be bound by a single ISP, and would be an issue that TiVo could contribute directly to the solution.
Harassing TiVo with a "flood of calls" is only going to frustrate the CSRs that can't help you, will frustrate you because the CSRs can't help you, and frustrate other TiVo customers that have legitimate issues that can't get through to a CSR that could help them.
Report the issue so TiVo is aware of the problem and move on.
Hey, I'm just going by what TiVo Executive Relations said about reporting things... I may have used a few less-than-choice words. So, I'll say everybody call once, and make sure TiVo logs the problem into their system (instead of saying, keep calling back). As you said, report the problem to TiVo, and move on. I agree.
I read this entire thread before posting, as well as several others that contained mentions of this issue. I also lurked my way through other forums and blogs that give TiVo users a voice, just to be sure that this problem is, in fact, widespread. The most problematic parts are how unpredictable it is and how intermittent it is.
Everybody thinks it's -only- their ISP, -only- in their region. It's not. It's almost like a slow rolling-blackout of TiVo service, affecting a lot more than just one ISP.
This issue has been reported in nearly every corner of the country, as well as involving at least a dozen different ISPs service areas. It doesn't affect everybody. Those that it does affect, are not all affected equally (mostly the frequency and/or duration of it).
TiVo 1st line CSRs are generally indifferent and unhelpful. But, if they are doing, at least, their most minimal job duties, that includes assigning a each call a complaint category and logging it. If not enough people call, a problem like this goes nowhere (no effort by TiVo to investigate and/or resolve the matter).
Except in this case, it actually was, and not just TiVo service connections were affected but also XBox Live (in FL and TX).
I get that the OP was experiencing an isolated incident, and that I picked that wrong thread to point out a cousin-like issue, that many may think is an isolated incident, but isn't.
The other forums/blogs/threads I have been watching discuss the same symptoms AS THEY HAPPEN ON TIVOS. Like said previously, it's like a slow, unpredictable, intermittent, rolling -TiVo Service Connection- blackout, that has been going on for roughly a MONTH, and may still be rolling back around and hitting the same people again, or others, or maybe it has finally ended...
I'm in NV. Others affected were in states other than FL & TX. I don't have any Xboxes, or other gaming units. I had TiVo Service Connection problems at the same time everybody else here reported their problems happening. The norm is more when I have occurrences, while nobody else is reporting, and the other-way-around, as well.
While this thread may have started out as an isolated incident (one that actually affected something OTHER THAN JUST TIVOS), I thought it may be a good place to point out that TiVos all across the country, with some unaffected areas excepted, have been experiencing problems while trying to make connections to the TiVo Service Connection server (not to be confused with the intermittent loss of network connection issue that plagues only Premieres).
But apparently is. If it were wide spread, there would be many more "Me too" threads or responses, as observed with this thread relating to TiVo, and the Xbox threads in the other forums.
The difference is that the problem was predictable, and repeatable, on every TiVo model DVR within a specific internet service provider. Sporadic, intermittent "blackouts" NOT experienced by a common group of users would be very hard to diagnose.
I would think it's time to petition your ISP, or investigate deficiencies in your LAN before hastily placing blame on TiVo's Service, when other aren't experiencing the same problems.
I would have to imagine that those "unaffected areas" are in the majority, and that TiVos "across the country" are in a minority, based in the threads and topics found in this forum.
As the OP of this particular thread, my question was: "Anyone else?". From that question, it was gleaned that the issue related to a Brighthouse/RoadRunner problem, specifically in Florida and Texas, and was found not only with the TiVo Service, but also with the XBox Live service (which apparently has a larger customer base, and perhaps had more clout in getting the issue resolved.) If you are still having issues, start a new thread detailing your specific environment, including your TiVo wired/wireless connection, your ISP, and perhaps your TiVo DVR models that also exhibit the same issue.
When my Series 2, Series 3, and Series 4 all exhibited the same problem, I knew it had to be local (my LAN), regional (my ISP) or global (the TiVo Service itself, barring an account issue). Thus the creation of this thread. I found it wasn't just me, and the members helped out by citing their own issues, and issues on another platform (XBox Live). Instead of boasting your ignorance (which is NOT a derogatory term), see if you can find out if the particulars to the issue that you encounter are common to others, and try to resolve the issue to your satisfaction. It may mean a call to your ISP or to TiVo.
I already replaced my SB5101 Cable Modem with the newest SBG6580, which is a cable modem w/gateway/firewall, all-in-one, supporting DOCSIS 3.0. I am 100% 1Gb wired, with no wireless (the SBG6850 has every flavor of wireless built-in, but I refuse to use it, so it is all set to "disabled"). I even tested every cable to insure nothing had "gone wrong" with any of them.
One of the great features of the new SBG6850, is that I can run ISP diags, tracerts, WAN pings, LAN pings, and so much more.
What have I found? The "black holes" and/or "slow hops" occur beyond my ISP (and very close to mind.tivo.com, as well as other TiVo servers).
Yeah, got it. I'm sick of trying to make everybody involved in this thread happy, anyway. I realize the error of my ways, and would happily just nuke my posts. But, people get banned from the TCF, for life, for doing so (Really, it's true).
I may either pick the matter up and move it to a more appropriate thread, or I'll start my own (not that I expect the critics not to follow)...
In nooneuknow's defense, I did hear Molly Wood on yesterday's Buzz Out Loud podcast gripe about the N17 error on her TiVo. The only response she gets from TiVo support is to "turn it off and turn it back on again."
Hi fellow FL Brighthouse users. I'm having this problem again. I noticed it last night, but it appears to have started sometime yesterday afternoon. All of my TiVos had different connection errors (failed while configuring, connection interrupted, etc.). I'm also having general internet problems like pages timing out, very slow load times, etc.
Last night I did my normal internal troubleshooting: reset the cable modem, router, changed DNS servers, etc. No luck.
I'm still having the problems this morning so I called Brighthouse. They said they're not confirming an "outage" but they are having problems in the entire state of Florida. According to the rep they don't know what it is "but it's driving us crazy." The only recourse at the moment is to schedule a service call, which they did for Monday evening! They said if they get enough calls they'll declare an outage. Ugh. Looks like I'm stuck for now.
Anyone else having Roadrunner problems in FL? I found this thread over on DLSReports.
edit: here's the actual thread on DLSReports.
I haven't noticed anything specific to Tivo vs RR but my RR is running slower than normal. I have a 40mbit connection and this weekend all I can get is about 25mbit. I know, poor me, right? I'll wait until monday to worry about it because in my experience it seems lots of things that happen on the weekends/holidays at RR magically get corrected during normal business hours. According to their server status page "At this time the network is operating normally." I've been using Wii WFC and Amazon video without issue. The only thing I noticed on Tivo was blank discovery bars. That makes me happy!
The Brighthouse issue seems to have been resolved this morning. My internet connection is back to normal and all of my TiVos were able to successfully connect.
My stations are bolloxed up. E.g., Channel 8 says it's Channel 7 vice versa and more. Several analogue stations are screwy. I don't know about the HD stations, because I don't use them.
I rebooted this morning, and nada changed. It is still the same. Fortunately, there is little I record on NBC!
I had that happen last month (reported here) so I reported a lineup change to TiVo and it was fixed.
But yeah, there have been a lot of lineup changes from Brighthouse recently, lots of channels getting moved around.
Thanks WR. I rebooted, removed and reinserted M-Card, re-did Guided Setup. Still the same. 7 and 8 switched. HSN on C-Span, etc. And reported it. I don't have all the channels that are switched, but I figure TiVo should readjust somehow.
It's odd to me, that other South Pinellas customers aren't having the same problem. What would cause it to be specific to one subscriber, I wonder?
Another thing. could be that the majority of TiVo subscribers use HDTV. I am prevented from doing that because I use MRV, and, as we all know, no MRV with any TiVo HDTV. Further, I am prevented from having a TA and lose channels because of the same proscription.
I'm feeling very growly, because I have spent so much time on this! We should stop watching TV altogether hahah. I will post a link to this on the other site.
Thanks for your input, WR.
I use the North Pinellas lineup, so it's possible when I reported the lineup issue they only fixed the North one?
Hah. That could be. Seems you and I are the regular vigilant observers. I reckon sometimes they're the whole TB Area and others . . . who knows. If others were to post, it would be validating that it's an area thing.
Another thing, on Sunday, I noticed a Knight's guy walking with a ladder toward his truck in front of our house. (the pole is in my yard).
Detective work <g>
For the one thing NBC thing I record, I added a manual for the other channel too.
I wonder how the BH boxes are now they brag about MRV.