TiVo Service connection issues?

Discussion in 'TiVo Help Center' started by orangeboy, Apr 5, 2011.

  1. Apr 5, 2011 #1 of 43
    orangeboy

    orangeboy yes, I AM orangeboy!

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    East Moline, IL
    Starting late yesterday afternoon, I began to have connection issues on every model TiVo I own. I first noticed odd behavior doing TiVo Searches: at times the Discovery Bar would completely disappear when no search terms were entered (or the search terms were cleared), and I would get "No Results" for content that I knew would be present. Some other odd behavior I found was the absence of Netflix and Youtube from the "Find TV and movies" menu on my Premiere.

    Going to Network Settings, all the DVRs exhibited the same behavior: inconsistent results when testing the TiVo Service Connection (some tests would succeed, others would fail with error N13), "Port Test" would sometimes succeed, sometimes fail, or sometimes hang, never change the status of "Testing". DNS Tests were always successful. Actual forced connections to the TiVo Service would fail. Configuring, Setting Clock, and Getting Account Status would all succeed, but downloading would eventually fail with "TiVo Service not found".

    I did due diligence with rebooting all the DVRs, my router, and cable modem, thinking it was a "local" network issue. No relief. I contacted TiVo Support, and it was mentioned that I needed to forward various ports, but when I mentioned that I had three TiVo DVRs, and port forwarding accepts only one IP address as the target, I was told to contact my router manufacturer. Regardless, I forwarded the list of ports to my Premiere which didn't help in the least, and caused more issues for the other DVRs. I soon deleted the port forwarding rules to alleviate the self-inflicted issues with the other DVRs.

    It doesn't sound like I'm the only one having connection issues:
    http://www.tivocommunity.com/tivo-vb/showthread.php?p=8461911#post8461911
    http://www.tivocommunity.com/tivo-vb/showthread.php?p=8462013#post8462013

    Anyone else?
     
  2. Apr 5, 2011 #2 of 43
    windracer

    windracer joined the 10k club

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    I'm seeing the same behavior on all of my boxes (thanks for starting a new thread), Premiere, THD, S2, and OLED S3. Some are wireless, some are MoCA.

    I was out of town for the weekend and discovered this when I got home yesterday evening. I see the same inconsistent Port Test results and the connection could fail with an N11 or N18. Sometimes during Configuring, sometimes during Preparing, or even a Connection Interrupted.

    I, too, have tried restarting my router and cable modem, with no success.

    Just in case it's pertinent, I know you and I are both in Florida and I think you're on Brighthouse like me. Could it be something they changed on their side?
     
  3. Apr 5, 2011 #3 of 43
    dlfl

    dlfl Cranky old novice

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    My last connection attempt at 3:10am this morning succeeded. Tivo HD.
     
  4. Apr 5, 2011 #4 of 43
    orangeboy

    orangeboy yes, I AM orangeboy!

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    East Moline, IL
    Yep, I'm BHN w/RoadRunner Turbo.

    "Service not found" once again at 11:18. "The TiVo Service is not answering (N13)" being the reason.
     
  5. Apr 5, 2011 #5 of 43
    jcthorne

    jcthorne Well-Known Member

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    Houston
    I can confirm that my Premiere can connect to tivo and I have pushed videos this morning to the Premiere using pytivo and the mind server.

    my network is connected to AT&T DSL. Looks like something going on with your ISP guys.
     
  6. Apr 5, 2011 #6 of 43
    lrhorer

    lrhorer Active Member

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    It's not their ISP. I'm in San Antonio. A few minutes ago, I could not even reach www.tivo.com from San Antonio, but I can from Denver.
     
  7. Apr 5, 2011 #7 of 43
    orangeboy

    orangeboy yes, I AM orangeboy!

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    My port tests are somewhat inconsistent.

    Failed with two ports listed as being closed: TCP ports 5223 and 7293
    Failed with one port listed as being closed: TCP port 5223
    Immediately reports Successful
    Failed with one port listed as being closed: TCP port 7288
    Failed with two ports listed as being closed: TCP ports 80 and 8081
    Failed with one port listed as being closed: TCP port 5223
    Failed with one port listed as being closed: TCP port 8080

    Quite frustrating. The thought of having to call RR support doesn't excite me either.
     
  8. Apr 5, 2011 #8 of 43
    lrhorer

    lrhorer Active Member

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    I tied a connection from one of my TiVos a few moments ago. It failed. The failure seems intermittent. Sometimes a part of the push from pyTivo goes through. I tired to do a chat with TiVo. They hung up on me.
     
  9. Apr 5, 2011 #9 of 43
    morac

    morac Cat God TCF Club

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  10. lrhorer

    lrhorer Active Member

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    Please try again. This looks to be intermittent.

    I just called TiVo, and the agent said he would forward the info to their ISP.
     
  11. orangeboy

    orangeboy yes, I AM orangeboy!

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    East Moline, IL
    I see the packets from a tracert rattling around the AT&T network:

    Code:
    Tracing route to mind.tivo.com [204.176.49.65]
    over a maximum of 30 hops:
    
      1     4 ms    10 ms    11 ms  router.domain.local [192.168.0.1]
      2    11 ms     9 ms     7 ms  10.209.112.1
      3    11 ms     7 ms     9 ms  ten-0-3-orld13-ser1.noc.bhn.net [72.31.194.198]
      4    12 ms    13 ms    11 ms  71-44-60-24.net.bhntampa.com [71.44.60.24]
      5    22 ms    19 ms    20 ms  97.69.194.10
      6    18 ms    19 ms    29 ms  ae1s0-orld71-cbr1.noc.bhn.net [72.31.194.8]
      7    20 ms    15 ms    20 ms  77.228.95.24.cfl.res.rr.com [24.95.228.77]
      8    23 ms    23 ms    44 ms  ae-4-11.cr1.atl20.tbone.rr.com [66.109.10.14]
      9    25 ms    23 ms    28 ms  ae-1-0.pr0.atl20.tbone.rr.com [66.109.6.177]
     10    25 ms    34 ms    35 ms  Vlan504.icore1.A56-Atlanta.as6453.net [209.58.44.9]
     11    29 ms    27 ms    27 ms  192.205.36.201
     12     *        *        *     Request timed out.
     13     *        *        *     Request timed out.
     14     *        *        *     Request timed out.
     15    89 ms    87 ms    87 ms  cr2.sffca.ip.att.net [12.122.31.134]
     16    86 ms    85 ms    88 ms  cr84.sffca.ip.att.net [12.123.15.250]
     17     *        *        *     Request timed out.
     18   101 ms    93 ms    91 ms  12.94.77.46
     19    90 ms    87 ms    88 ms  mind.tivo.com [204.176.49.65]
    
    Trace complete.
    
    Being an ICMP packet, I'll take it for what it's worth...
     
  12. tivoknucklehead

    tivoknucklehead Well-Known Member

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    In Orlando with Bright House Cable, neither my S3 nor my Premiere has connected since Sunday. Get "failed while configuring" or "connection interrupted messages". Have done the usual reboots with no luck
     
  13. windracer

    windracer joined the 10k club

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    That XBox thread seems consistent with what we're seeing here: Brighthouse customers in Texas and Florida. How do we explain this to BHN?
     
  14. megory

    megory Advanced TiVoOligan

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    A-okay in South St Pete (South Pinellas tier) BHN.
     
  15. windracer

    windracer joined the 10k club

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    So you can actually force a connection on your TiVo and it completes?
     
  16. tivoknucklehead

    tivoknucklehead Well-Known Member

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    Orlando Florida
    LOL, the XBox gamers are going postal over this, apparently its all part of the same issue and is a Bright House/ Time Warner / roadrunner problem
     
  17. megory

    megory Advanced TiVoOligan

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    Hah. Thanks, WR, for sensing what I had not read carefully enough.

    My S2DT says last success was 4/4 at 5:30 am, and the attempt at 9:23 am failed: Connection Interrupted. The HDTivo said last success was 4/3, at 12:50 a.m. I'm forcing a download right now and it's going well.
     
  18. windracer

    windracer joined the 10k club

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    Ok, good. ;) Sorry it's not working, but glad that the problem is consistent. Definitely seems to be a Brighthouse issue. The next question is, how do we get it fixed? I can try and call BHN tonight when I get home from work, but I have no idea how to get to someone who might be able to help fix the problem.
     
  19. megory

    megory Advanced TiVoOligan

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    Jan 22, 2003
    Spectrum,...
    Both failed while configuring.
     
  20. morac

    morac Cat God TCF Club

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    It would help if you could also find certain web sites or ip addresses you can't access over BHN rather than simply saying TiVo connections fail. For example if you can't ping or traceroute to a certain ip address, but the same address works fine over a mobile device (or another ISP) that would be a good thing to mention.

    The fact that the problem is also affecting XBox Live is actually a "good thing" since a lot of people have that and it's likely to get noticed (as opposed to a few TiVo users).

    You might want to check out this thread over at DSLReports.com as it seems to be the same problem you are seeing. A number of people in Florida are getting packet loss to specific web sites and VOIP services, for example http://speedtest.tampabay.rr.com/.

    It sounds like either a node is overloaded (or defective) or a routing issue. If BHN gets enough reports they should be able to tell what the problem is.


    Edit:

    Apparently there's now a TiVo thread over at DSLReports as well, presumably made by someone here.
     

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