TiVo servers down?

Discussion in 'TiVo Series 1 - UK' started by mrtickle, Sep 6, 2007.

  1. terryeden

    terryeden TiVo, Tivum, Tiva,

    371
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    Nov 2, 2002
    Surrey

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    Try it without the firewall in place - see what happens (keep your other computers disconnected while trying, though.
     
  2. Dr_Diablo

    Dr_Diablo Dr_Diablo

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    Nov 23, 2003
    Midwest
    Happens all the tyme, just log in at a later date
     
  3. ...coolstream

    ...coolstream New Member

    268
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    Dec 9, 2005
    SCOTLAND
    Seems like a sensible suggestion.

    I'll clip the 'red and green cables' that go into the firewall box together to give a straight through connection, switch off all but the tivo and reset tivo to get a new unique IP address. That should do it, shouldn't it?
     
  4. ...coolstream

    ...coolstream New Member

    268
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    Dec 9, 2005
    SCOTLAND
    Strange that it's been ongoing for a few days though. First time in nearly two years that a manual connection hasn't worked :(
     
  5. Pete77

    Pete77 New Member

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    Aug 1, 2006
    Not Far...

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    Tivo uses a third party dial up network (UUNET) for the UK 0800 point of presence.

    Presumably with less and less people using dial up internet connections for anything capacity is being reduced and less staff are being deployed to spotting and fixing faults on the access points in a timely fashion?
     
  6. mesaka

    mesaka travelling member

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    Sep 27, 2002
    I was helping a friend with a new installation yesterday here in Germany. He is using the internal modem and a local uunet pop number. I couldn't get it to work at all - it may be this problem with the servers or alternatively something to do with the telephone set-up here in Germany. Therefore I will explain what I did in case anyone has any bright ideas....

    My friend has DSL but is using the internal TiVo modem, I on the other hand have a networked TiVo getting updates via my network card / internet rather than via dial-up. I have however, tested his TiVo in my house and it will dial-up from there (i.e. the TiVo itself is not faulty). My telephone line is German ISDN and DSL. The cable I used to check the TiVo then links into an extra powered box (splitter?) that was necessary to have because we use a non-ISDN analogue answer phone at home.

    When we plug his TiVo at my friends house into the DSL line (with or without a splitter) we just get an error message saying TiVo cannot connect to the server? It gives the same message even if there is no lead attached at all which makes me suspect that the problem relates to the DSL / telephone line.

    Anyone got any ideas?
     
  7. mrtickle

    mrtickle Active Member

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    Aug 26, 2001
    Birmingham, UK
    It has for me - it was caused by me not backgrounding something in rc.sysinit.author file.

    Can you comment out everything that you run at startup - EXCEPT your bash prompt if it's in that file! :D - then reboot and try again?
     
  8. mrtickle

    mrtickle Active Member

    2,824
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    Aug 26, 2001
    Birmingham, UK
    Ok. But normally to get it to call from outside the UK, you look up the German number and enter it in as a prefix in TiVo's dialling options screen, and possibly some pauses for luck. You can't stop tivo from dialling the UK number, but by doing this you can dial the local German number first, and then the extra digits of the UK number.

    See the FAQ at the top of the forum - "Can I use TiVo abroad?" section - for a link to a thread giving a lot more help.

    Well it definitely needs to go through an ADSL filter, so don't bother trying without. Could be a dead modem. The exact error message may help pin it down too. But I'd start by reading the longish thread linked from the FAQ. HTH.
     
  9. mesaka

    mesaka travelling member

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    Sep 27, 2002

    I obviously did not do a good job with the description. I have set up the German pop number (plus 2 comma's). We have set no dial tone detection and no call waiting detection. At my houuse using the appropriate cable everything works (the modem is therefore definitely working). At my friends house using the same type of cable it doesn't. The only difference is that I have in German terms ISDN/DSL while my friend has normal DSL. It would then appear that it is something to do with me having this powered box, which I assume is a filter, compared to the non-powered filter that my friend has. My only problem is that I don't understand the German telephone system well enouh to know what I can do to remedy it!
     
  10. AMc

    AMc Active Member

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    Mar 22, 2002
    East of England
    As the Tivo modem and cable are OK and assuming Tivo can't connect without the filter under any circumstances (see mrtickle's post) then the filter is the most likely culprit.
    Can you try a fax modem call through it from a PC/laptop?
    Can you try another filter or another socket?

    There is another member on here also running Tivo from Germany - his ID is b166er - might be worth a PM to find out if he knows any more than you about the phones?
     
  11. ...coolstream

    ...coolstream New Member

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    Dec 9, 2005
    SCOTLAND
    Time to devote the tivo problem has been limited at the moment (although my scheduled recordings dried up this evening). It sure was frightening to see that from Saturday, tivo would appear to have nothing to record, so I addressed the problem again.

    I took a look at rc.sysinit.author and couldn't remember if a rem statement would suffice in each line, so I simpy checked if all commands were backgrounded. They were, so I went back to the initial thoughts about the firewall.

    For some reason, when I took the firewall out of the loop, tivo attempted the call but the message in the status window informed me 'number unavailable'.

    Maybe it was or maybe if there is some kind of network problem, tivo attempts to use the internal modem and since I don't have it connected, it was unsuccessful.

    Anyway, back to the firewall reconnected and all machines connected and working as before...

    I attempted a daily call initiated in tivoweb via the network and kept a close eye on the firewall log as well.

    This time I saw that after several attempts on port 123 (NTP), tivo appears to set the clock and starts housekeeping. The download of data is attempted on port 8080 but each time I added a rule to allow the sorce IP and port from the previously failed attempt to connect to 8080, a new IP and source port attempted to do the same thing. Each new source port appeared to be coming from the tivo server which appears to have a range of addresses (beginning 204.176.49).

    Becoming ever more frustrated, I decided to create a more generic rule

    External IP ALL
    Protocol TCP
    Source port HTTP
    Destination my tivo address
    Destination port 8080

    This appears to have worked. Download was successful (over 20 minutes to load data) and I now have a 'Download Succeded' message.

    I have just looked at my todo list and it is still empty, but I presume it might take some time to make the required calculations.

    I'm off to bed now and will check tivo in the morning and give the final verdict as to whether my tivo is happy or not.

    Thanks again to everyone for the suggestions and for letting me know that the problem appeared to be mine and not general.
     
  12. ...coolstream

    ...coolstream New Member

    268
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    Dec 9, 2005
    SCOTLAND
    Here's the update as promised...

    My todo list has now been populated again :)

    I now appreciate that the new firewall program (smoothwall 3.0) was the culprit.

    One thing I would love to know is the full range of tivo server addresses so that I could lock down the External Ip range. Does anyone have this information?
     
  13. BrianHughes

    BrianHughes Regurgitated user

    446
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    Jan 21, 2001
    N.Ireland
    I think the destination ports are 80, 8080 & 123.

    Your problem seems to be that you're blocking souce ports too, by number. When TCP/IP originates a connection it comes from a random high numbered port but the destination port will be 80 or whatever. What I'm saying is that a http request doesn't originate from port 80 (it can't - that would conflict with your own web server - Tivoweb in this case) so the source port is different from the destintion port.

    So you've done the right thing by specifying the source service (ie http) and the destination port (80). I think I'd make sure you do the same for the NTP port (123) to make sure it can set the time.

    Sorry, just reread and I see that you want to get the Tivo server addresses - I'm sorry - that I don't know :D
     
  14. ...coolstream

    ...coolstream New Member

    268
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    Dec 9, 2005
    SCOTLAND
    Thanks for your thoughts, Brian.

    As far as I am aware, I am allowing these ports not blocking them but I'm obviously doing something wrong as I can now see that the NTP calls are being blocked. (obviously the firewall log doesn't tell me what it is allowing). I just presumed that something must be getting through because the clock setting procedure is, according to tivo, not failing.

    For some reason, the fix I reported didn't work last night and once more I am getting call interrupted messages.

    I am sorely tempted to revert the firewall box to the older (but obviously less secure) software just to see if a daily call goes through successfully. If more people were confirming tivo server issues in this thread, I would be tempted to leave it a while, but I really suspect that it's my improperly configured tivo access through the firewall that is causing the problems.


    ***EDIT***
    Your thoughts were more useful than you perhaps realised.

    I went back to the firewall and looked for a way to allow calls originating from tivo to be allowed without making specific rules. I don't know how or why I had missed this option before.

    This time the call was successful and there is no evidence in the firewall log of any activity involving traffic to or from tivo. (even NTP isn't mentioned). So it looks like what you said was correct and my thoughts now are:

    allowing traffic to tivo through the firewall did not solve the problem, but allowing traffic from tivo did.


    This of course could still be pure bunkum if it is in fact the case that the tivo servers are sporadically playing up which several replies to this thread are implying.
     

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