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TiVo Series1 DVRs will not be compatible with new guide data!

Discussion in 'TiVo Coffee House - TiVo Discussion' started by David Bott, Aug 16, 2016.

  1. Dec 8, 2016 #221 of 243
    Mikeguy

    Mikeguy Well-Known Member

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    Well, I'll let you know in a year and three-quarters: a Series 2 at a bit over 11 years here, original drive, in continual use since then, never opened, working just fine. ;) (But, yes, the TiVo rep. I spoke to recently was surprised.)
     
  2. BertPre

    BertPre Member

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    I have a Series I that is still operating / original drive.. never open... bought it in April of 2000 I believe (yes... 17 YEARS). It has not been able to connect to the Tivo service since mid 2008, but it still has movies on it and continues to run. I believe a power surge after the meter was yanked due to a fire eventually led to the inability to connect several years later (surge damaged a lot of electronics including microwave ovens, a computer, etc). But I still use it to store old movies I dumped off my 2001 series 2 to free up space.
     
  3. Jim Bodwin

    Jim Bodwin New Member

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    I switched to Uverse a long time ago and stored my Tivo Series 1 with lifetime service. I am now switching to Comcast and decided to use my old Tivo on a second TV. I was surprised to find out that Tivo had pulled the plug on my "lifetime". I realize that some people got a special deal about 6 months ago. Has anybody had any success since then? I'd be willing to buy a new Tivo if I could transfer the lifetime service to it but they don't seem to be willing to do that anymore - I called customer "service" and got no help at all.

    I do have a contract with Tivo that they are not honoring so they are not on firm ground here at all. Also, since I never sent me the "modified terms of service" that forces arbitration I am not bound by that so I have a number of options that I'm willing to pursue but I'd prefer to keep things simple.

    Anybody out there have any advice on how to settle this in a friendly fashion?
     
  4. RoamioJeff

    RoamioJeff Unregistered User

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    At this point, I would just let it go. 17 Years is an eternity for technology, and even if you prevail (at what cost?), what is today's market value of your Series 1? You can always call them up and plead your case as an exception ... they might offer you something off a new TiVo. They might not, as the window has closed.

    The simple pursuit would be to just purchase a current model, or a different solution for your entertainment needs.

    Good luck.
     
  5. JoeKustra

    JoeKustra in the other Alabama TCF Club

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    Not that it will help you, but the CFPB has introduced a new regulation that will remove all forced arbitration. Not yet law, but it could be.
     
  6. DancnDude

    DancnDude Thrice as nice TCF Club

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    You could try calling again and ask for a supervisor. TiVo did a lot to help people with Series 1 units that were still in use at the time. They considered that if a box was not connected in over a year that the box was no longer in service and they did not offer anything for those people.

    They also switched over to a new guide data provider that the old Series 1 boxes wouldn't be able to support so that's one of the reasons why they shut off service for these old boxes.
     
  7. Jim Bodwin

    Jim Bodwin New Member

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    How many years I've had the Tivo and its current depreciated value are not relevant here. The contract said "lifetime" (not 17 years). And it did not give Tivo the option to buy me out for the depreciated value. Tivo certainly understands this - and they corrected their error in subsequent "Lifetime" or "All-In" contracts.

    Was it a good deal for me? Of course it was. But that doesn't change the fact that they have a contractual obligation to Series 1 Lifetime subscribers.

    On the "forced arbitration" question: the CFPB is trying to make forced arbitration unenforceable in contracts for consumer products. That would be a good thing but it isn't needed here since the original "lifetime service" contract had no forced arbitration clause. Neither party in a contract can unilaterally change the terms of the contract so there is no forced arbitration here.
     
    jtracy and CopRock like this.
  8. Jim Bodwin

    Jim Bodwin New Member

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    Tivo didn't have to make this change. They could have paid both the old guide data provider (for Series 1 users) and the new guide data provider (for everyone else). So this was strictly an economic decision. They got a lot of Series 1 customers to go away with just a $75 gift card. And those who complained louder got an offer for a discounted Tivo plus a one-time transfer of the Lifetime service. They probably did the math and that we less expensive than running both the old and new guide data services.

    What doesn't make sense to me is their arbitrary "if you haven't used it in this time period then it is dead" decision. Clearly there are a handful (probably a very small handful) of Series 1 subscriber like me who had good reasons not to use their Tivo during that time period. There were, I think, just 2 other people in this thread affected by this. I guess they are hoping that we will just go away if they dig in hard enough. Not me.
     
  9. atmuscarella

    atmuscarella Well-Known Member

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    Have at it - at the time TiVo dropped support, the current market value of a Series 1 with lifetime was less than $100 so your loss was less than $100 and is all you will ever get in any court of law.

    By the way analog cable is long gone and you need a Comcast STB to use a Series 1 or 2 TiVo. So you could have used the Series 1 on a Uverse STB just the same as with a Comcast STB now.
     
  10. RoamioJeff

    RoamioJeff Unregistered User

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    Interesting. So, if you were to prevail (presumably in court), just what compensation do you think you would be awarded for the fair value of a 17 year old TiVo device?

    And if you are able to find your original TiVo TOS from way-back-when, I'm sure you will discover (if you dig deep enough) some sort of language that states something to the effect that TiVo reserves the right to terminate or alter services at any time for any reasons. This is standard boilerplate that has been upheld in the courts numerous times. But many people pay little attention to terms when they sign up for stuff.

    Usually initial TOS agreements are written whereby a service provider discloses up front that the terms may be modified at any time without prior notice. The onus is on you to go to a website and keep current with any changes. You most likely agreed to that when you initially commenced a service agreement with TiVo. This is very common. As such, the change to binding arbitration would probably be upheld in court.

    In the final analysis, you will have to weigh the costs and benefits of attempted litigation. This assumes you can find an attorney that would take the case. And one that would do so on a contingency basis ...otherwise, you will have to front the expenses of a legal challenge yourself.

    At any rate, please let us know how it goes.
     
  11. DevdogAZ

    DevdogAZ Give 'em Hell, Devils

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    This is the part that makes the most sense to me. They wanted to do right by people who were actually using their Series 1 with Lifetime units. They can tell from the network connections how many units there were and they could make a calculation as to what this move will cost and decided it was a good business decision. But they didn't want to create artificial value for all those potential S1 Lifetime units that people just shoved in a closet somewhere. I'll bet there are many thousands of those and their owners had already written them off as worthless, because otherwise they would have been using them or would have sold them. So they don't want all those owners who had an unused (and therefore worthless) S1 to suddenly expect $75-100 in compensation for a doorstop that's been sitting in a closet collecting dust.
     
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  12. ej42137

    ej42137 Well-Known Member

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    Fixed your post. This particular change isn't going to affect TiVo's arbitration "agreement".
     
  13. Robert McWhorter

    Robert McWhorter mcwho

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    I have a Romeo but don't know if its a series one or not. It supports up to 4 minis and has no MOCA port.
     
  14. JoeKustra

    JoeKustra in the other Alabama TCF Club

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    Roamio: System Information: Platform: Series5.
     
  15. Robert McWhorter

    Robert McWhorter mcwho

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    I have done 3 things and seem to be ok now.

    1 made all TIVO box ips in router static
    2. swapped out the Actiontec MOCA adaptor for a different one
     
  16. Mar 3, 2018 #236 of 243
    christianroberts

    christianroberts New Member

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    I think since it is 2018 now and we have access to so much research, we should have read the terms thoroughly and understood it before declaring that what TiVo has done is wrong or something.
     
    Last edited: Mar 9, 2018
  17. Mar 5, 2018 #237 of 243
    ah30k

    ah30k Well-Known Member

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    Can you share the contract so we can see the Ts & Cs?
     
  18. Mar 5, 2018 #238 of 243
    ah30k

    ah30k Well-Known Member

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    Do you have any insight into how much Gracenote would have wanted in fees for this? Especially given old TiVo was just bought by their only competitor in meta data? Do you think Gracenote would have been kind and offered good terms?
     
  19. Mar 5, 2018 #239 of 243
    JoeKustra

    JoeKustra in the other Alabama TCF Club

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    Those posts were the only time that member visited the forum. I wouldn't expect an answer.
     
  20. Mar 7, 2018 #240 of 243
    shwru980r

    shwru980r Well-Known Member

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    Even if a contractual obligation still exists, the court can't force Tivo to provide guide data for a Series 1. The remedy for discontinuing guide data service would be financial compensation. The outcome you seek is a legal impossibility.
     

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