1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

TiVo Series1 DVRs will not be compatible with new guide data!

Discussion in 'TiVo Coffee House - TiVo Discussion' started by David Bott, Aug 16, 2016.

  1. Nov 6, 2016 #201 of 243
    HerronScott

    HerronScott Well-Known Member

    5,862
    626
    Jan 1, 2002
    Staunton, VA
    You'll have to find someone who knows something about TiVo's file system to answer that question. The MFS areas have an application region and a media region. I don't know if the application regions store the information about the shows (video and audio) that are stored in the media region or if they do store them in a database.

    Scott
     
  2. Minok

    Minok New Member

    23
    2
    Nov 25, 2008
    Yeah, being in technology work myself, I understand that supporting older architectures is a pain over time.
    However, Tivo sold 'lifetime' service - so they have the contractual and moral obligation to continue to provide the functional service, even if they realize now that 'lifetime' may have been a bad arrangement to make. We've seen other companies (AT&T) struggle with the contractual commitments they have made to customers (Unlimited Data). Its no easy task.
     
    LordXenophon and Mikeguy like this.
  3. atmuscarella

    atmuscarella Well-Known Member

    6,878
    577
    Oct 11, 2005
    Rochester NY
    People need to stop living in the fantasy land that has public companies operating under some undefined moral code.

    Companies operate under laws nothing more and in the USA public companies are legally obligated to put the financial interests of their investors (stock holders) ahead of all others.

    Unfortunately if screwing over some customers is in the best financial interests of the investors then that is what a company should be doing. Thankfully normally screwing over customers is clearly not in the best financial interests of the investors and is avoided.
     
    Last edited: Nov 14, 2016
    RoamioJeff likes this.
  4. JDietz

    JDietz New Member

    4
    1
    May 23, 2002
    Okay, so on phone with TIVO for a loooong time this morning to get my transfer done (Case 06410436). Was told FIRMLY "NO" as my Tivo did not connect during the Jan-July period this year. I was under impression that the timeline was only relevant to the gift card...? Anyone have any contacts @tivo I should reach out to, was dealing with Paul (Advanced Escalation Specialist/Supervisor) and was told he was as high as I could go. Another thing to note for those whom waited this long is that the current promo for the bolt 1 TB is $149 www.tivo.com/2016Holiday#/thanksgiving2016 and via our special upgrade link it would be $199...I'd fight for that $50 at this point since I lost out on the $75 gift card.

    Otherwise anyone left for a class action?

    James
     
  5. DevdogAZ

    DevdogAZ Give 'em Hell, Devils

    54,518
    2,384
    Apr 16, 2003
    Arizona
    The gift card was the only thing they offered. They didn't offer to transfer the lifetime service to a newer model. There were some people who were able to call in and get approval for transfer of service to a new model, but those were only people who were eligible for the gift card (connected during that 7-month period). If your S1 did not connect during that period, they consider you to have abandoned your unit and they feel they don't owe you anything because if you weren't using your unit, then you haven't lost anything by it no longer working.
     
  6. JDietz

    JDietz New Member

    4
    1
    May 23, 2002
    - Have to disagree here...I was under contract with Satellite for a 2 year period...that doesn't mean I abandoned the TIVO forever, after all, a LIFETIME service contract should provide peace of mind that it will be there when you decide to come back to it...
     
  7. lessd

    lessd Well-Known Member

    7,933
    80
    Jan 23, 2005
    CT
    TiVo in the past has had big problems using the word Lifetime to define their service without monthly/yearly charges, that why I think they change the word Lifetime to All-In. I would guess that anyone with a 13 or more year old electronics does not have much of a case against TiVo as they did take care of people (3500 of them) that were using the old Series 1. The Series 1 had almost no value before this so giving the users $75 was not such a bad deal. You can take this to the next level if you want to get a lawyer, but IMHO there is no point.
     
  8. Dec 2, 2016 #208 of 243
    JDietz

    JDietz New Member

    4
    1
    May 23, 2002
    Appears that is what TIVO wants since the best I can get is a reduced refurb TIVO Premiere, a unit that was introduced in 2010 and would already be end-of-life. I think my request for current equipment, (i.e. Bolt) at current pricing TiVo DVR Holiday Sale Whiteout Event 2016 - Buy Now to Save. with lifetime transfer is not too much to ask. I'll start a new thread on any Series 1 users left hanging in the wind by TIVO that want in on any legal action.

    James
     
  9. Dec 2, 2016 #209 of 243
    Dan203

    Dan203 Super Moderator Staff Member TCF Club

    42,927
    2,111
    Apr 17, 2000
    Nevada
    Good luck with that. Regardless of the term "lifetime" being used there is still a depreciating value to the asset. Since it's nearly 17 years old I seriously doubt you'll be able to get any more of a settlement then what TiVo already offered. In fact I doubt you'll even be able to get a lawyer to take the case as their fees will likely be in excess of any damages you'd receive. Not to mention the TOS you agreed to when you purchased the lifetime service limit you to binding arbitration, so you can't even really sue.
     
    RoamioJeff likes this.
  10. Dec 3, 2016 #210 of 243
    Mikeguy

    Mikeguy Well-Known Member

    12,179
    2,897
    Jul 28, 2005
    Sorry folks, but I just disagree with this idea that a lifetimed Series 1 TiVo is only worth $75. Yes, that may be what it goes for on eBay. But to an owner who is perfectly satisfied with its abilities, it is worth at least what the simplest lifetimed replacement box would cost (absent one's perhaps peculiar, specific love for a Series 1 box). Just as a 10-year old car is worth more than what the Blue Book value is, to the current owner--it is worth saving the cost of a replacement.

    IMHO, if TiVo wants to, in my mind, break its contract to provide purchased lifetime service, that is fine (and, in fact, legal), as long as TiVo provides a commensurate alternative--and a $75 gift card isn't it, for current owners (whether currently using their Series 1 boxes or not, as I'm not aware that current, on-going use is a TiVo contract requirement) who had no intention to move from their current platform (and, in fact, this latter provision itself actually is irrelevant).

    As to to legal cases, as noted above, the problem is the small $ amount at issue, for a lawyer to take the case apart from as a favor (absent the controlling contract having a provision awarding attorneys' fees to the winning party). But that doesn't mean that each and every affected owner couldn't bring an arbitration case him/herself--in the end, the case really comes down to a contract and common sense argument, and there is no requirement that a lawyer be hired for that, as a general matter, especially in arbitration. And this actually cuts both ways: does TiVo itself really want to incur the expense, including lawyers' fees, let alone the bad press, defending case after case? Even just 1 or 2 hours of its lawyers' time would be more than what TiVo could settle for.
     
  11. Dec 3, 2016 #211 of 243
    Mikeguy

    Mikeguy Well-Known Member

    12,179
    2,897
    Jul 28, 2005
    Yes, you've dealt with the "moral" half. But TiVo still has contractual obligations, and that is where it may have serious issue. And if TiVo chooses to ignore that issue, that is where the consumer indeed has an alternative--filing a lawsuit or an arbitration claim.
     
  12. Dec 3, 2016 #212 of 243
    Mikeguy

    Mikeguy Well-Known Member

    12,179
    2,897
    Jul 28, 2005
    Well, in actuality, bringing an arbitration claim is the effective equivalent of suing--it's just brought before an arbitration body rather than a court.
     
  13. Dec 3, 2016 #213 of 243
    HerronScott

    HerronScott Well-Known Member

    5,862
    626
    Jan 1, 2002
    Staunton, VA
    When you can replace it with an S2 with lifetime from eBay for less than $75, I thought that was a very fair offer.

    Scott
     
  14. Dec 3, 2016 #214 of 243
    astrohip

    astrohip Well-Known Raconteur TCF Club

    11,902
    1,230
    Jan 6, 2003
    Houston &...
    It's not enough you create an entire thread about "legal options", you take over this one too? :rolleyes:

    Well, in actuality, it's not. But why don't you try whatever you feel would work best for you, and report back.
     
  15. Dec 3, 2016 #215 of 243
    Mikeguy

    Mikeguy Well-Known Member

    12,179
    2,897
    Jul 28, 2005
    Sorry, but it actually is, in terms of the process and what one is doing, what I was getting at. And thanks for the invite, but I'm a lowly Series 2 guy.
     
  16. Dec 6, 2016 #216 of 243
    DevdogAZ

    DevdogAZ Give 'em Hell, Devils

    54,518
    2,384
    Apr 16, 2003
    Arizona
    I'm sorry, but the only way to properly measure the value of something is to determine what it costs to buy a functionally-equivalent replacement, or to determine what someone would pay to purchase it. So while it's nice that you placed some kind of sentimental value on your lifetimed S1, that doesn't increase its actual value. And as long as lifetimed S2 devices are available for $75 or less, then nobody can realistically complain that $75 was not a fair offer for their S1, because the S2 is much better and much faster (not to mention there are dual-tuner S2s).
     
  17. Dec 6, 2016 #217 of 243
    Mikeguy

    Mikeguy Well-Known Member

    12,179
    2,897
    Jul 28, 2005
    I don't necessarily disagree with this, although it still feels "off" to me. Also, should someone be forced to buy used replacement equipment off of eBay, where one has no idea whatsoever as to the condition/treatment of it? Very much seems a forced dive into a void. For public relations if nothing else, I think that TiVo should have offered customers the cash or half off (with no subscription charge) a (possibly refurbed) Roamio cable/OTA device, a Roamio basic.
     
  18. Dec 6, 2016 #218 of 243
    atmuscarella

    atmuscarella Well-Known Member

    6,878
    577
    Oct 11, 2005
    Rochester NY
    Getting into a car accident outlines how the business world looks at the value of used stuff. Even if the other person is 100% at fault you will get nothing other than the so called book value of your car, nothing at all for your time to replace it or the risk you take in buying another used car. Even worse is having a home fire without having guaranteed replacement cost on personal property. My guess is you would have a hard time getting an insurance company even give you $75 for a 15+/- year old Series 1.
     
  19. Dec 6, 2016 #219 of 243
    Mikeguy

    Mikeguy Well-Known Member

    12,179
    2,897
    Jul 28, 2005
    Yep. And that's just wrong, IMHO. ;) I guess that's why the guaranteed replacement cost option exists--of course, at greater cost.
     
  20. Dec 7, 2016 #220 of 243
    lessd

    lessd Well-Known Member

    7,933
    80
    Jan 23, 2005
    CT
    TiVo T&C states that you can't open the TiVo box and still have any coverage. I know that TiVo has not enforced this over the years but if one takes this Series 1 that been running for 13 or more years and has never changed out the drive you may have some type of case, I don't think any drive could last over 13 years without replacement so I don't think many of the 3500 Series 1 users can say they never opened their Series 1 Box (or the box has not been open if purchase used). The dust would fill up any Series 1 unit running 13 years. TiVo not going to give in because than all 3500 Series 1 users would want the same deal.
     
    Blakeintosh likes this.

Share This Page