Advertisements Hello, We are desperate here at this point so I will try this forum. My mom has had Tivo for 20 years, from the very beginning of Tivo. Her current Box is a series 4 she bought about 10 years ago. (she bought 2 of them at that time). It has been working fine for years. PAst few months we had an issue with the internet connection going in and out. I think we finally resolved that issue. But in the meantime, about 4 weeks ago, my mom woke up in the morning turned on the TV and most of the channels are missing. We called Tivo like 10 times, Called Optimum Cable like 30 times, including 2 in person service calls. Somehow the cable card got un-binded from the Tivo, do not know how or why. Finally Optimum a few days ago gave us a channel tuner box. But the instructions say the cable card needs to be binded before hook up. We are very confused. We have no idea what we are doing. Contacted the Geek Squad this morning at Best Buy, they said they are willing to diagnose the issue but refused to say they would attempt to fix it, or anything like that. We are not sure what to do. The instructions I found online are too complicated for us. And nothing about a series 4 could be found anywhere anyway. What should we do? My mom is 82 years old and the Tivo is in her bedroom, and she enjoys watching the TV at night in bed, her shows, and loves the Tivo so much she is totally resistant to getting FIOS. PS We pay 87 dollars a month for a Verizon Landline, formerly NJ Bell, we have had since 1965. Verizon is telling us for an extra 23 dollars, making it $110 a month total, we can add high speed internet and 125 plus television channels. If it were up to me I'd do that in a heart beat. But Tivo only works with Cable. Requires a cable card. I do not know how long my mom is going to last on this . It is very hard for an 82 year old person to go through this, to deal with this. She talked to Optimum this morning a while, and the guy said he would have her back at 9:15 , it is now 1115, no call. It is the same nonsense everyday, false and misleading information from Optimum, and no one knows anything.