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Tivo Series 3 No Audio on Digital Channels

6K views 28 replies 15 participants last post by  rastephens 
#1 ·
First things first...

Live in Albuquerque, NM
Tivo Series 3
Comcast (2 cable cards)


I was one of the "first adopters" of the Series 3 HD Tivos. I went through hours of frustration with Comcast before finally pairing the cable cards up correctly. It's been a "dream" up until now.

It appears that "something" has changed. I'm guessing it's a Tivo software issue as I didn't have a problem until lately.

I do not get sound on ANY of my digital channels as of this week. I went into the Tivo settings menu and switched my Dolby setting to the Dolby Digital to PCM:

Messages and Setup > Settings > Audio > Dolby Digital

Then put the checkmark next to "Dolby Digital to PCM" as opposed to where it used to be (Dolby Digital).

I now get sound on the digital channels but cannot use our 5.1 surround.

Anyone have this issue and figure out some way to keep good sound?

Thanks!
 
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#27 ·
I have the same problem with National Geographic channel on Charter cable.. I haven't gotten around to complaining to Charter, but given how clueless they seem to be, I don't know how much luck I'd have getting them to fix it.


What I don't understand is why the TiVo doesn't record all the available audio channels. That would fix the problem.
 
#28 ·
cr33p said:
Im in Ann Arbor MI with Comcast running a TivoHD with a Motorola M card. I can not get sound on ESPN HD or TNT HD, I can select the alternate audio and still do not recieve sound. I also went in to the settings and changed from Dolby Digital to the Dolby Digital to Pcm and still can not recieve any audio on these channels. Any ideas? Is this my cable CO fault or the cable cards?

Another weird thing is sometimes on my Discovery Theatre HD channel the audio is lagging behind the video feed. Thanks
I second the Comcast issue above -- I'm in Richmond, VA and don't get any audio on ESPN HD.
 
#29 ·
I've got the same problem with Knology. I have reported it to them, but they just want to replace cable cards. You can't explain to them that that is not the problem. I have also reported it to TiVo, but no luck!!

I'm ALMOST as upset about this as I am about them double-billing me for HD!!
I finally got in touch with some sort of manager here in Montgomery, and I forwarded to him my messages from TiVo about the audio problem, and they actually fixed them!! They fixed Nat Geo first, and then asked me to make sure it worked all weekend. It did, so I called him back, and he said they would get to work on the other two channels, and Voila, I now have audio on Nat Geo, Fox Soccer, and Speed! They all are working at last!!

Richard
 
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