One of the Series2 40 hour TiVo's that I gave to one of my sisters crashed and so my sister decided to purchase a new 80 hour DVR from TiVo for $170, with a $170 rebate. When she got her new TiVo, she transferred her service from the old to the new, and then tried to apply for the rebate, and TiVo told her that she did not qualify for the rebate because she had an existing account! TiVo told her that she should have cancelled her original service, then established a new account. That way she could get her rebate. What kind of crock is this? Does anyone know how she can get her rebate on her new 80 hour TiVo, or who she might contact? I am extremely disappointed in TiVo. I am a longtime TiVo user, in fact, I've purchased 7 Series 2 TiVo's over the last couple of years and given some of them as gifts to my grown children and two sisters. I have three TiVo's in my home now, (living room, bedroom and office). I've also recommended TiVo to everyone I know, and I"m aware of several friends that have gone out and purchased a TiVo unit based on my recommendation. And now TiVo's pulling this kind of crap! I'm not sure I'll buy another TiVo. Ever! At least not until this is resolved!!!