Tivo Rolling Out TE3 Software Upgrade 20.7.4d.RC8

Discussion in 'TiVo Coffee House - TiVo Discussion' started by Dago Red, Jan 20, 2021.

  1. KDeFlane

    KDeFlane Active Member

    Jan 29, 2014
    Silicon Valley


    My Premiere is still on 20.7.4b.RC3 and y'all are getting .4d. now? Did i miss a .4c. along the way? (I hate change of any kind and am not complaining)

    [Saturday morning, Jan.23rd, my box updated to 20.7.4d.RC8 as part of that phased roll-out, all good for now]
    Last edited: Jan 23, 2021
  2. CommunityMember

    CommunityMember Active Member

    May 22, 2020
    (the code base almost certainly predates git, and I have no idea if they migrated at some point, but...) that is not really all that uncommon in very large software projects with lots of disparate pieces and groups. Fixing something like an internal "typo" is not going to be worth a full release and validation process at the higher integration point (which can have a high overhead especially in legacy workflows with lots of QA resources involved), but may be pulled up together with other changes at some future time. I would not be surprised if this is just some (essentially) final code merge cleanup intended to more or less functionally stabilize the TE3 code base for one last hurrah.
    Yep. TiVo (the ex-Rovi part of TiVo that deals with guide data), just like pretty much all the guide providers, sometimes just have poor quality data which flows to the STBs. And while some of that may be due to internal processes at the guide part of TiVo, it should be noted that the guide data itself is provided (under contract) by the stations, some of which themselves provide poor quality data (GIGO). TiVo (Rovi) cannot just make up data, and I have known some stations to take nearly a year to fix their guide data feeds (it was an exceptional case, but it did happen). And typically the guide data providers are not able to know if the guide is correct outside what they have been given by the stations. Unfortunately, that means that "we" (the person viewing the broadcast), notice, and report it to TiVo the STB side of the company, who internally reports it to the other team in TiVo who deals with guide data) who report it to the upstream station, who may need to report it to the upstream network, and then by the time it gets "fixed" it may no longer matter unless someone along the path fixed some root cause of how the bad data got in there in the first place. So the only way to improve the data quality is for you (and a few tens of thousands of your TiVo friends) to report it to TiVo every single time so that they see that they (their upstream) has a problem and is (somewhat) motivated to get it resolved (in order to have less tickets to deal with). All too often people just do not wish to do those reports (a lot of work for what seems like no gain), so such things are not even known as a problem to get solved.
  3. CommunityMember

    CommunityMember Active Member

    May 22, 2020
    Since TiVo no longer issues release notes (and even when they did it was often "fixed various problems") we don't know what has changed, but as pairing is so fundamental it likely is well tested and is unlikely to have been released broken in a previous release (i.e. you can hope for a fix, but I would not expect new software to help you; you likely have other issues with your TiVo or your MSO (probably the MSO's processes, as more and more of them seem to have eliminated the dedicated CableCARD teams that actually have clue IRT how to fix difficult CableCARD issues)).

    Many sufficiently mature software companies use (what is typically now considered best practice) a phased roll-out so not everyone gets new software all at once (which also means not everyone gets broken at once), so maybe 5% initially, wait to make sure there are no reports of issues, than another 5%, then 20%, and so on, with various pauses between the next batch. Sometimes asking "are we there yet? are we there yet? ...." repeatedly will eventually get the update, but not always.
    brimorga likes this.
  4. SteveD

    SteveD Active Member TCF Club

    Oct 22, 2002
    Parsippany, NJ
    My Roamio Pro was just upgraded to 20.7.4d.RC8.
  5. kdmorse

    kdmorse Well-Known Member TCF Club

    Jan 29, 2001
    Germantown, MD


    Note that if there is a recording occurring at 2am, it won't reboot. If (for example, because you have a boatload of wishlists) there is no reboot windows available, after <x> days, it will just snap reboot whenever it feels like it - exactly <x>*24 hours from the time it was downloaded. This can cause occasional mid-day surprises, so it's typically better to take the hit at a time of ones choosing.

    (This happens to me all the time, since I have recordings 24x7)
  6. mattack

    mattack Well-Known Member

    Apr 9, 2001
    But in the past, they have just made up data, by changing OAD so a preempted run of a show would be recorded.

    and you're really claiming that the Discovery Channel is really providing that messed up guide data (totally screwy/unrelated episode #s) for Battlebots?

    The previous guide data from years ago was way less messed up in terms of ep #s.. If both of them get the data from the same source (the networks/stations), why is the current data so much more messed up regarding ep #s? (for many many many shows.. I use the ep #/title to keep track of some shows, to note seen/not seen)
  7. kdmorse

    kdmorse Well-Known Member TCF Club

    Jan 29, 2001
    Germantown, MD
    For a moment, I thought my pet bug was fixed. In which case, someone would have had to fetch me my fainting couch.

    But nope, bug's still there. All's as expected with the world. ;)
  8. CommunityMember

    CommunityMember Active Member

    May 22, 2020
    TiVo moved from Gracenote to Rovi as the guide provider (during/after the TiVo / Rovi merger). And somewhere along there Rovi (renamed to TiVo) continued the pivot of their primary business revenue model to being IP licensing. Which is why they are now a part of company that may not technically be a NPE (i.e. patent troll, as they do have a few small practicing entities), but close enough.
    Last edited: Jan 22, 2021
  9. davidscarter

    davidscarter Active Member

    Sep 28, 2015
    Got the update today (Roamio Pro), and forced a restart a short while ago (didn't take too long, just a few minutes). Menus seem snappier, but that could just be the result of restating the box for the first time in many months. I'm frankly surprised that we got an update at all for TE3—I figured we were at the point where they'd just let the code lay fallow from here on out.
  10. slowbiscuit

    slowbiscuit FUBAR

    Sep 19, 2006
    In the ATL
    C'mon man, you've been around long enough to know that Rovi's guide data issues FAR exceed Gracenote's. It's way more than them getting bad data from the networks, there are channels that have missing data for entire time blocks or tons of shows with no descriptions (that you didn't see problems with on GN).

    Don't apologize for Rovi putting out trash, it's their fault. Won't matter how many times we report issues, they just don't give a crap.
    V7Goose, UCLABB and dishrich like this.
  11. slowbiscuit

    slowbiscuit FUBAR

    Sep 19, 2006
    In the ATL
    They did not fix the long-running issue with occasional mpeg4 playback freezing (for up to 5 seconds) after FF/REW on Comcast. I know that Tivo employees have seen this because Comcast is in their region, have no idea why they can't fix it.
  12. tommage1

    tommage1 Well-Known Member

    Nov 5, 2008
    They probably could. But I don't think they care much about TE3. Whenever I see a TE3 update it scares me. As the last few have broken things. They are NOT improving TE3, however they do some things, I guess to integrate some functions with TE4. Usually ends up worse than when it started, in some cases WAY worse where basic Tivo functions/commands break things, like endless loops etc. We shall see with this one.
  13. jmccorm

    jmccorm Special Forum Guest

    Oct 8, 2000
    Tulsa, OK
    I'll be honest, I'm a little bit weary. I'm hoping there isn't another TiVo+ waiting around the corner when they're ready to flip the switch. I remember when I used to look forward to TiVo version upgrades!
    mrsean likes this.
  14. mattack

    mattack Well-Known Member

    Apr 9, 2001
    yes I know that.. Your claim is that they all get the data from the same sources.. which means it should be just as messed up from all sources (or at least close to it).. But even after the switchover, it was (mostly) worse with the Rovi data.. and has gotten worse since then. Which would imply (if that statement were correct) that people getting guide data from any company was getting much worse data.
    slowbiscuit likes this.
  15. slowbiscuit

    slowbiscuit FUBAR

    Sep 19, 2006
    In the ATL
    Yeah it's a complete mystery how Gracenote manages to cope well with the supposedly bad data and Rovi can't (or won't, more likely). :rolleyes:
  16. the_Skywise

    the_Skywise Member

    Nov 27, 2000
    in case you're wondering and hadn't tried - Pluto tv is still broken on TE3 with the update.
  17. TivoJD

    TivoJD Active Member

    Feb 7, 2005
    Polk Co,...
    Just got an email about a case of mine that has been opened for a while where in TE3 the Clear Program Information and To Do List gets stuck. Apparently the new update to 20.7.4d.RC8 is supposed to fix it. Email below:

    Dear ,

    This message is to inform you the issue you reported {Stuck On Clear PGD-TDL/Clear Delete Everything} has been resolved.
    Please makes sure the your device is running the latest TE3 software version 20.7.4d.RC8
    If you continue to experience problems please feel free to contact TiVo
    Technical Support at 877-367-8486.

    The Case Number for this inquiry is xxxxxxx. Please refer to this number
    if you choose to contact us again regarding this request. You may email us to
    create a case with your inquiry using this link, or you can
    login to My Support at www.tivo.com/mysupport and submit your case. Replies
    directly to this email will not be received.

    Hours of Operation
    Weekdays – 7am to 6pm PST
    Weekends – 8am to 5pm PST


    TiVo Customer Support
  18. NorthAlabama

    NorthAlabama tabasco rules

    Apr 19, 2012
    sweet home, al
    i've noticed a change in hdmi handshake behavior, but haven't fully identified the difference(s).
  19. lhvetinari

    lhvetinari Watching telly, drinking wine - Lily Allen TCF Club

    Jun 24, 2019
    Makes sense now why it was only rolled out to DVRs and not Minis, since the issue was only ever a problem for them.

    I’d say the issue is “prevented in the future” instead of “resolved” - since the resolution won’t resurrect boxes that are already borked (without KSing or reimaging them)

    Sent from my iPhone using Tapatalk
  20. Headford

    Headford Member

    Aug 28, 2013
    Was rolled out to my Mini about 3 days after it was rolled out to my Roamio.

    So far, it seems to have fixed the standby bug, but I haven't fully verified yet.

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