My roamio basic died, like the op's, after 97 days of service. I was offered the same deal $49 for refurb, and option of sending in broken tivo then wait for replacement. Or, pay up front for replacement, then get credit when broken unit was returned and received. I forget how long it took to get credit but 60 days does not sound out of line... NOTE: The referb did not come with a power supply or remote!