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Tivo Roamio won't turn on at all

Discussion in 'TiVo Roamio DVRs' started by DonB., Jul 11, 2017.

  1. Teeps

    Teeps Active Member

    1,763
    17
    Aug 16, 2001
    Torrance,Cal...
    My roamio basic died, like the op's, after 97 days of service.
    I was offered the same deal $49 for refurb, and option of sending in broken tivo then wait for replacement.
    Or, pay up front for replacement, then get credit when broken unit was returned and received.
    I forget how long it took to get credit but 60 days does not sound out of line...

    NOTE: The referb did not come with a power supply or remote!
     
  2. dlfl

    dlfl Cranky old novice

    7,224
    94
    Jul 6, 2006
    Dayton OH
    It will probably take less that's 60 days --- unless you are one of the unlucky ones who have posted war stories here in which the credit was never processed. But you don't have much choice unless you want to wait weeks or months to get your new unit.
     
  3. DonB.

    DonB. Love My TIVO !!

    90
    4
    Apr 4, 2010
    South Florida
    Good to know about the remote and power supply. What is the power supply we have is bad, LOL
     
  4. Teeps

    Teeps Active Member

    1,763
    17
    Aug 16, 2001
    Torrance,Cal...
    Exactly!
    I bought a 2.5 amp supply even though the 2 amp original supply was good.
    Never hurts to have excess capacity.
     
  5. atmuscarella

    atmuscarella Well-Known Member

    6,292
    270
    Oct 11, 2005
    Rochester NY
    I haven't had to get a replacement unit and do a return since 2010, but back then I received a refund on my credit card 2 days after TiVo received the bad unit (based on UPS tracking & my credit card statement).
     
    Teeps likes this.
  6. Teeps

    Teeps Active Member

    1,763
    17
    Aug 16, 2001
    Torrance,Cal...
    It's a different tivo now; but I would hope that is still the case.
     
  7. DonB.

    DonB. Love My TIVO !!

    90
    4
    Apr 4, 2010
    South Florida
    I'll keep you all posted, Order and being shipped tonight. They did bill the full amount on my card already. I thought it would be here in 2 days, but he said 4 to 6 days. I'll know more tomorrow when the tracking number is active in the system.
     
  8. sfhub

    sfhub Well-Known Member

    1,850
    129
    Jan 6, 2007
    I think they all ship from TX for the most part, so however long it takes from there.
     
    DonB. likes this.
  9. Sparky1234

    Sparky1234 Member

    261
    15
    May 8, 2006
    My TiVo return while not too recent was fine.
     
    DonB. likes this.
  10. DonB.

    DonB. Love My TIVO !!

    90
    4
    Apr 4, 2010
    South Florida
    Update, received Tivo Saturday delivery by Fedex which I was stun. The box did have the remote and power supply included, so will be returning the broken box today. Will let you all know how quick credit is posted. ;)
     
  11. schatham

    schatham Active Member

    524
    49
    Mar 17, 2007
    Test the old Tivo with your new power supply.
     
  12. Teeps

    Teeps Active Member

    1,763
    17
    Aug 16, 2001
    Torrance,Cal...
    Cool.
    The unit is probably is not a refurb. You get an extra remote and power supply out of the deal!
     
  13. sfhub

    sfhub Well-Known Member

    1,850
    129
    Jan 6, 2007
    I think CS can order the Refurb with or without accessories.
     
  14. Teeps

    Teeps Active Member

    1,763
    17
    Aug 16, 2001
    Torrance,Cal...
    Interesting. They told me to keep the power supply and remote as the replacement would not have them.
    It (replacement tivo) came in a plain white box.
     
  15. DonB.

    DonB. Love My TIVO !!

    90
    4
    Apr 4, 2010
    South Florida
    Another update, the replacement had an issue also. Once all setup and done with the guided setup. The screen went out on me, but power lights still on the front of the box. So I changed HDMI cables and same, no picture. I said WTF. So I moved it around to 3 different TV, still couldn't get a picture, tried 3 different HDMI cables also, same result. Called them back up, they're sending me another unit. They emailed the return label. Did not get shipping confirmation. So I called back and said, hope you're not waiting for this box to arrive in Texas before you send me a replacement, after I paid for expedited shipping on the first one. They said let me check, they were confused at the whole process, and finally got them to ship another yesterday, after spending an hour on the phone with the support agent. All day and night no email for shipping confirmation, I called back just before they closed, they said no worries it's being shipped. You'll get confirmation by email tonight. Well this morning, still no confirmation, so I'll have to call back this morning, and I'm sure I'll get another story. :(:(
     
  16. sfhub

    sfhub Well-Known Member

    1,850
    129
    Jan 6, 2007
    I wouldn't hang up until they give you the order # for the replacement. In my experience once the order is in the system, everything moves quickly.
     
    DonB. likes this.
  17. DonB.

    DonB. Love My TIVO !!

    90
    4
    Apr 4, 2010
    South Florida
    I must say, when Tivo was owned by Tivo in the US, customer service was much better, dealing with Rovi is an absolute joke. I can see why Rovi wants to concentrate on the software and not deal with settop boxes, this is pretty obvious. All the support agents including the supervisor are trained to say the same think.

    Anyway, even though they were suppose to ship overnight for all the mess ups they did, they did not. It'll be here on Wed and I can't deal with calling them again. I must say, it's sad that it has come to this. :(
     

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