Tivo Roamio OTA - No guide data on the channels actually receiving reception.

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Hi Folks, lurker for a while and first time poster-prompted by an unfortunate issue. Figured I would give it a try with all the experience on these boards and see what folks suggest.

I have a Tivo Roamio OTA. It has always worked great, until now. I recently moved, and the broadcast channels in my area (zip code 95470) is a special situation. Due to the rural nature of the area, there is a local group (Ukiah Television Improvement Association) who repeats the network channels out of the San Francisco Bay Area on local frequencies up here.

This has created a situation in which my Tivo guide will show guide data for the network channels out of the bay area, but I don't actually receive any reception on those channels. Meanwhile, the channels I ACTUALLY receive reception on continually list "To be announced."

I have tried calling Tivo support more times than I can count, done countless email chains, and multitudes of guided setups and box resets to no avail. Unfortunately, every single customer representative I am getting has absolutely no idea what I am talking about when I tell them this issue and just goes back to the standard "lets do repeat guided setup and I'll forward your issue if it persists". This is getting extremely frustrating. How to I get Tivo to recognize the following and adjust it accordingly so I get guide data on the channels that are actually receiving reception?

Here is what is going on;

I receive guide data on: Channel 5-1, KPIXDT, Frequency 29
I receive the actual reception on: Channel 5-1, KPIX-TV, Frequency 27.
Tivo needs to duplicate the guide data for 5-1 KPIXDT Freq 29 to 5-1 KPIX-TV Freq 27.

I receive guide data on: Channel 5-2, KPIXDT2, Frequency 29
I receive the actual reception on: Channel 5-2, Decades, Frequency 27.
Tivo needs to duplicate the guide data for 5-2 KPIXDT2 Freq 29 to 5-2 Decades Freq 27.

I receive guide data on: Channel 9-1, KQEDDT, Frequency 30
I receive the actual reception on: Channel 9-1, KQED-HD, Frequency 21.
Tivo needs to duplicate the guide data for 9-1 KQEDDT Freq 30 to 9-1 KQED-HD Freq 21.

I receive guide data on: Channel 9-2, KQEDDT2, Frequency 30
I receive the actual reception on: Channel 9-2, KQED+HD, Frequency 21.
Tivo needs to duplicate the guide data for 9-2 KQEDDT2 Freq 30 to 9-2 KQED+HD Freq 21.

I receive guide data on: Channel 9-3, KQEDDT3, Frequency 30
I receive the actual reception on: Channel 9-3, WORLD, Frequency 21.
Tivo needs to duplicate the guide data for 9-3 KQEDDT3 Freq 30 to 9-3 WORLD Freq 21.

I receive guide data on: Channel 9-4, KQEDDT4, Frequency 30
I receive the actual reception on: Channel 9-4, KIDS, Frequency 21.
Tivo needs to duplicate the guide data for 9-4 KQEDDT4 Freq 30 to 9-4 KIDS Freq 21.

Thank you!

 

Aye, tried the report a line-up issue a couple times and never heard anything back from anyone.

As far as putting in the zip code and a provider listed as Broadcast TV/Translators (Ukiah), are you talking about on the Tivo? For the Roamio OTA all I do is put in my zip (95470) and scan the channels-no option to select a provider.

 

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Have not tried social media..

Yes, if I have the coax go into the TV it does display the channels fine, just no guide data as my TV doesn't have that feature.

Interesting enough, I also have a Channel Master DVR+ and that works correctly with a full 2 weeks of guide data for the channels I am actually getting reception on. I would rather use my TiVo though as I much prefer its interface (and the 4 tuners) over the DVR+. Wish Tivo could figure out what the DVR+ has in regards to this area and the line-up situation.

 

Thanks for the suggestions. I have been going back and forth with them in the support portal for 2-3 weeks now. It is very frustrating to say the least to have them continually tell me to just do a guided setup and it should fix itself. I don't think they even read what I write most of the time.

I would not be surprised if this never gets fixed. I've never done Facebook/twitter but I am thinking I may need to take the advice from above and get them on social media.