Tivo Roamio frozen at startup, unable to boot up now

Discussion in 'TiVo Help Center' started by Bytez, Jan 19, 2018.

  1. Bytez

    Bytez Member

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    Sep 11, 2004
    NYC

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    So, I bought my Tivo Roamio with the 3-year extended warranty for $39.99 and lifetime service directly from Tivo back in May of 2014. Tonight, it started making loud grinding noises for almost a minute, responding very slowly to the remote. After a short while, it rebooted by itself and has been stuck on the startup screen for almost half an hour now.

    I suspect that the hard drive is broken after almost 4 years in service. Does the extended warranty expire on May of this year? I'm thinking on whether I should replace the hard drive or send it back for warranty. Anyone sent it back and how was the experience? I wonder if they will send a refurbished unit or an upgraded Bolt if they are out of stock on the older models. Is installing a hard drive easy? Which brand, type, and model do you suggest? Please share your thoughts on this. Thanks in advance.
     
    Last edited: Jan 19, 2018
  2. ThAbtO

    ThAbtO TiVoholic by the bay TCF Club

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    Apr 6, 2000
    SF Bay Area
    I am sure the warranty is with a third party and not with Tivo. Tivo will only replace with a current refurbished model for a price, out of warranty. (as much as $199 approx.)

    It is very easy to simply replace the internal hard drive. Recommended drive is the WD Red series, WD10EFRX, WD20EFRX, WD30EFRX, etc. Up to 3 TB can be used and you do not even need to hook it up to the computer. Up to 8 TB if its hooked up to the PC/Windows program called MSFR, following instructions elsewhere on this forum in the MSFR thread.

    My experience is 4TB in the basic 4 tuner Roamio. Runs very quiet with the WD40EFRX, nearly 3 years running.

    With Roamio, the software is not on the drive so no image is needed.
     
    Last edited: Jan 19, 2018
  3. Bytez

    Bytez Member

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    Sep 11, 2004
    NYC
    The certificate of coverage for the extended warranty states that the expiration date is in May 2017. I thought it would add 3 years on top of the standard 1-year limited warranty.

    Now, I will have to replace the hard drive. Thank goodness Amazon has same day delivery.
     

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