Tivo: Retail lifetime transfers are great, but some of us took you at your word...

Discussion in 'TiVo Series3 HDTV DVRs' started by jtbarrett, Sep 16, 2006.

  1. Sep 16, 2006 #41 of 134
    derekcbart

    derekcbart Member

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    Well, it's getting worse now.

    I received an email from TiVo on Thursday saying that my S3 would ship no later than Friday and I just called them (it's Saturday) to check on its status and it hasn't shipped yet. The rep said that some units might not get shipped for up to five days from the order date. TWC is coming on Tuesday to install the CableCARDs. The rep said that he agreed that the VIPs were not being treated fairly and that I could purchase the S3 from a retailer and transfer the lifetime agreement without any problems. I asked if there was any chance on the people who ordered through the VIP would get a break on the cost of the lifetime transfer and he said probably not, but that there has been a lot of discussion as to what to do regarding the issue of changing the lifetime transfer terms.

    Ugh.
     
  2. Sep 16, 2006 #42 of 134
    tgibbs

    tgibbs New Member

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    Isn't that a bit extreme? It never ceases to amaze me that people who will happily shell out a large sum of money for a product will subsequently fly into a rage at the notion that somebody else might have gotten a slightly better deal. And in this case, the savings is a very small percentage of the price of this rather expensive product.

    I'm rather surprised that TiVo is letting anybody transfer their lifetime service, considering that lifetime service is a "product" that TiVo no longer offers, so the situation is very different from when TiVo let customers transfer lifetime service from S1 to S2. But I guess it is a good business move; it may well affect my own decision of when to switch from my current 10-250 (which I've been planning to abandon, since DirecTV is no longer supporting TiVo) to a CableCard TiVo.

    The S3 is an expensive product. It will undoubtedly be cheaper in a year or two. Perhaps TiVo will even offer a better model, supporting 2-way CableCard 2.0 cards. Perhaps TiVo will offer another lifetime service transfer, perhaps not. Very likely, the savings of waiting to buy will outweigh what you save by rolling over your lifetime service. It is a little bonus that only slightly offsets the high cost of being an early adopter.
     
  3. Sep 16, 2006 #43 of 134
    jtbarrett

    jtbarrett New Member

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    I see, so by your logic it's all my fault for basing my purchasing decision on TiVo's written policy and VIP invitation. It's completely unreasonable for me to have believed a company that I've had excellent service from for the past five years. If only I had been wise enough to know that they could never be trusted, I'd have an extra $100 in my pocket, an S3 in my living room, and transferred lifetime service right now.

    If you're right and that's all anyone should expect from them, then TiVo is in trouble for sure. Personally, I'd like to believe that they have the ability and desire to treat their VIP early adopters with equity.

    - Jeff Barrett
     
  4. Sep 16, 2006 #44 of 134
    HDTiVo

    HDTiVo Not so Senior Member

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    Exactly. There is hope for you.
    Well, they are in a bit of trouble, and they've openned up a big (and costly for them) way to get around the problem.


    My new marketing plan is old by now. It needs a total overhaul. And this time I'll be sure to address shipping, and a few other things like attire and sensible shoes if I can think of them. ;)
     
  5. Sep 16, 2006 #45 of 134
    ThreeSoFar

    ThreeSoFar FourNow...WaitFive

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    HDTiVo has an excellent point.

    TiVo is going to lose a lot of cash with this retail thing. That was a bad move. They shouldn't have done it.

    If only they'd said up front that they wouldn't...... :rolleyes:
     
  6. Sep 16, 2006 #46 of 134
    eisenb11

    eisenb11 Member

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    Redondo...
    Ok, the deed is done.

    I went to BB, bought a S3 (if anyone cares, Torrance CA is now out of them) went home and transferred my lifetime.

    One problem though... I can't seem to cancel my S3 order from Tivo.com. They said that even though it hasn't shipped out yet that the unit is in a big warehouse and too far along to cancel as it's waiting for eventual loading on a truck.

    The Tivo guys said to just refuse the shipment and they'd credit me everything back including shipping when it returns to the warehouse.

    Any pointers on getting it cancelled now so I don't have to deal with this possibly getting messed up?
     
  7. Sep 16, 2006 #47 of 134
    musicforme

    musicforme It's a Dry Heat

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    I picked one up earlier today at Fry's Electronics in Irving TX. I called ahead and had it waiting at will-call for me, so I don't know how many they have left.

    What I plan on doing is taping a note to my front door for the UPS delivery person. The note is going to say that I'm refusing delivery for anything shipped from Tivo.

    If they still leave it on my doorstep for some reason, I'll drop it off at the nearest UPS station which happens to be at DFW Airport. I once had a package delivered here for the previous owners of the house and UPS didn't blink twice about sending it back to the sender.
     
  8. Sep 16, 2006 #48 of 134
    eisenb11

    eisenb11 Member

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    Redondo...
    Yeah, I was thinking about taping a note up as well. I was just hoping to catch it before it goes out to avoid the potential of them charging me for the initial shipping to get it here.

    Tivo is sending me a shipping lable just in case so I can ship it back for free, but I don't want even pay the "shipping here" part! :D
     
  9. Sep 16, 2006 #49 of 134
    vman41

    vman41 Omega Consumer

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    And TiVo won't be able to sell it until they get it back, I imagine return shipments have one of the lowest priorities for delivery company.
     
  10. Sep 16, 2006 #50 of 134
    eisenb11

    eisenb11 Member

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    Redondo...
    Yes, that's why I was hoping to cancel the order. My cancellation would speed up another person's delivery because they would get my shipment slot and unit... but they're saying they can't cancel it if it's sitting in the warehouse.
     
  11. Sep 16, 2006 #51 of 134
    smak

    smak TV MA SLV

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    But isn't it also an inconsistent business practice to even allow this lifetime transfer in the first place? They stopped selling lifetime, and never allow transfers.

    Allowing this lifetime transfer is definately an inconsistent business practice, but it's one that you, me and a lot of people will gladly take advantage of.

    There was no big plan to fool people into buying at Tivo. What probably happened is mistakenly CSR's were allowing it, and they decided to not stop them.

    So they changed their mind. People may get 10% off at Best buy, yet in most cases pay for tax and shipping. The price is at least a wash.

    -smak-
     
  12. Sep 16, 2006 #52 of 134
    eisenb11

    eisenb11 Member

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    Redondo...
    smak,

    It depends on where you are. A bunch of states have to pay tax at tivo.com.

    I'm in CA so my order from tivo.com had tax + shipping on it. Buying from BB at least saved me the cost of shipping as I didn't have any of those 10% coupons. Also I didn't have to wait for shipping (or in this case, non-shipping).
     
  13. Sep 16, 2006 #53 of 134
    pntsoptional

    pntsoptional New Member

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    Santa...
    All true, I just wish I could have been on the receiving end of some of that good fortune.

    No doubt when the box finally does arrive I won’t even remember why I was irked in the first place. Of course I have the attention span of a hyperactive puppy, so…
     
  14. Sep 16, 2006 #54 of 134
    ingenue007

    ingenue007 UNLUCKY W/TW AUSTIN

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    tivo sucks. even if i want to buy one retail now, i can't b/c every place is sold out. it sucks even more b/c i had coupons to reduce cost. thanks tivo.
     
  15. Sep 16, 2006 #55 of 134
    HDTiVo

    HDTiVo Not so Senior Member

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    Good job by you. :up:

    What was my point? :confused:
     
  16. Sep 16, 2006 #56 of 134
    ThreeSoFar'sBro

    ThreeSoFar'sBro Sports Nut

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    So, I figure the brain trust at TiVo will get this "business model/business practice" thing straight in another decade or so....

    As my brother stated in his earlier post, he's purchased a dozen or so....I bet he's influenced (directly or otherwise) hundreds more, literally. Because he jumped on a promise made by TiVo....he's going to pay more than me. I have "only" bought two TiVo's so far....and I'll get the better deal.

    So, who's the VIP?
     
  17. Sep 16, 2006 #57 of 134
    HDTiVo

    HDTiVo Not so Senior Member

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    I dunno, but you da Man! :up:
     
  18. Sep 16, 2006 #58 of 134
    Bighouse

    Bighouse 200 Club Member

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    I think people are not being totally honest in their complaints here. Here's why I say that (and no, I don't own Tivo stock or work for Tivo!):

    1. I've seen a few posts from retail purchasers who've been offered the Lifetime transfer for $199, BUT, and here's the potential difference between the VIP offer and the retail offer...I've YET to see anyone say that in addition to that Lifetime transfer that Tivo gave them a year license on the old unit.

    2. No one's made the obvious statement that the VIP offer might just be different and include the transfer AND the extension for the old unit.

    So, I'm wondering if those who were able to transfer their lifetime subscription to a retail unit were also given a one year subscription for their old unit as well?

    Now, do I think it's fair? No. I thought Tivo actually felt like I, as a longtime subscriber who already owns an S1 and an S2 unit, was someone important, a very important person...and that an offer was made to me to not only give me some benefit as a longtime subscriber, but allow me to get my hands on my S3 from the mothership a few days before my neighbor, new to Tivo, might be able to from the local brick and mortar. Now I feel less than special and due to the lack of clear communication from that mothership and its inhabitants, slightly neglected, if not downright abused!
     
  19. Sep 16, 2006 #59 of 134
    HDTiVo

    HDTiVo Not so Senior Member

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    After returning from a tour of the Nation's Strip Clubs with Chucky, who was soliciting a piece of the Underwriting, TiVo's people thought VIP meant you pay three times as much for everything.
     
  20. Sep 16, 2006 #60 of 134
    eisenb11

    eisenb11 Member

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    Redondo...
    The lifetime transfer also includes 1 year on the old unit. We just all call it the "lifetime transfer" because that's the main focus. It's the same transfer for retail/tivo.com though.

    Tivo says that it can take up to 60 days for the lifetime and 1 year to show up on the online stuff, but that it's changed in the system.
     

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