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TiVo replaced - Can't remote record?

2K views 7 replies 4 participants last post by  Johnny_boy 
#1 ·
I had my TiVo replaced on Monday due to the constant rebooting issue but I now find that I don't seem to be able to remote record anymore, either from the VM website or the iPhone app. I don't remember having to set anything up to get remote record working before (other than my TV region, which I've done).

So is there anything else I need to do, or is there something that Virgin need to do on their side, or is there just a problem with remote record at the moment? Any ideas anyone?
 
#6 ·
Mentioned the problem on the VM TiVo forums and one of their CS staff looked into it, took my e-mail and password (which I changed before sending it to them), tried it themselves and said it seemed to be working fine. I tried it again and it was, so don't know whether it was coincidence (though it hadn't been working for a couple of days), whether they did something but didn't mention it or whether the changing of the password triggered something to update.
 
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