TiVo replaced - Can't remote record?

Discussion in 'VirginMedia TV with TiVo - UK' started by Tavis75, Dec 1, 2011.

  1. Tavis75

    Tavis75 New Member

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    Jan 27, 2011
    I had my TiVo replaced on Monday due to the constant rebooting issue but I now find that I don't seem to be able to remote record anymore, either from the VM website or the iPhone app. I don't remember having to set anything up to get remote record working before (other than my TV region, which I've done).

    So is there anything else I need to do, or is there something that Virgin need to do on their side, or is there just a problem with remote record at the moment? Any ideas anyone?
     
  2. cwaring

    cwaring VM Tivo User

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    Feb 11, 2002
    Knaresboroug...
    You didn't mention it but don't forget you have to sign-in too ;)
     
  3. Tavis75

    Tavis75 New Member

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    Jan 27, 2011
    LOL, yes I remembered that bit as well!
     
  4. cwaring

    cwaring VM Tivo User

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    Feb 11, 2002
    Knaresboroug...
    Fair enough. Just a thought :p No idea then :(
     
  5. OzSat

    OzSat Very Nice Moderator

    5,054
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    Feb 15, 2001
    Oxfordshire, UK
    I would call TiVo CS line - I suspect the TSN is still looking at the old box.
     
  6. Tavis75

    Tavis75 New Member

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    Jan 27, 2011
    Mentioned the problem on the VM TiVo forums and one of their CS staff looked into it, took my e-mail and password (which I changed before sending it to them), tried it themselves and said it seemed to be working fine. I tried it again and it was, so don't know whether it was coincidence (though it hadn't been working for a couple of days), whether they did something but didn't mention it or whether the changing of the password triggered something to update.
     
  7. OzSat

    OzSat Very Nice Moderator

    5,054
    1
    Feb 15, 2001
    Oxfordshire, UK
    I was told it could take 24 hours for the remote record to be assigned to the TSN - perhaps it needed an overnight process to take place.
     
  8. Johnny_boy

    Johnny_boy New Member

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    Nov 19, 2000
    Edinburgh,...
    I scheduled recordings via the web interfaces while on the bus within an hour or so of having my TiVo installed.
     

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