Tivo records nothing after Cox cable box crashes

Discussion in 'TiVo Coffee House - TiVo Discussion' started by lagreca, Jul 12, 2007.

  1. lagreca

    lagreca New Member

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    Dec 29, 2001
    San Diego, CA

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    I have had this problem in the past, and my parents are now having it. In both cases, it was a series 2 tivo hooked up to a cox digital cable box.

    Everything was working fine, however after a week or two the tivo starts recording a black screen, until the digital cable box is shut off, and turned back on.

    The problem seems to point to the cable box crashing after prolonged use. After a power cycle, it starts working again.

    Has any other Cox customer experienced anything like this, or know of a solution?

    My solution in the past was kind of a pain. I had to continually call cox, and swap cable boxes, until they sent me one that was stable, and wouldn't crash.
     
  2. ZikZak

    ZikZak Neurostim Addict

    2,894
    0
    Aug 12, 2002
    Arecibo, PR
    There ya go.

    Or you could put it on a line timer to shut it down once a day.
     
  3. JimSpence

    JimSpence Just hangin'

    30,922
    40
    Sep 19, 2001
    Binghamton, NY
    Could the cable box have turned itself off or gone into a screen saver mode after a long period of perceived inactivity? If so, check the menus in the cable box and turn off this functionality.
     
  4. gastrof

    gastrof Hubcaps r in fashion

    7,486
    3
    Oct 31, 2003
    Potato and pen.
    If it's the box that's the problem, then this isn't a TiVo problem.

    It's a problem with your cable company using cruddy hardware (or programming it with cruddy software).

    Really doesn't have anything to do with this forum. The same thing would have happened if you didn't have a TiVo and were feeding the box into a TV set only.
     
  5. lagreca

    lagreca New Member

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    Dec 29, 2001
    San Diego, CA

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    Except that the normal person won't sit down and watch hundreds of shows on end for weeks at a time, only to discover that the cable box will crash on them. Only my tivo is that patient :)

    I posted here, because I figured that had to be other tivo users that put their Cox cable box through the same "torture" and wanted to see if they have the same problems.
     
  6. lagreca

    lagreca New Member

    87
    0
    Dec 29, 2001
    San Diego, CA
    Nope, no screen saver mode. The box just stops responding. The only way to make it work again is to power cycle it.
     
  7. GoHokies!

    GoHokies! O2->CO2 Converter

    2,657
    1
    Sep 21, 2005
    KFME
    If the box isn't working right, just go swap it out. Most cable places will let you do a 1 for 1 swap at a local office without a truck roll or any fees (other than your time and gas). Tell them that it has left you unable to watch TV and demand a refund on part of your service and you may even get some money back on the deal.

    Also, where is your cable box installed? Heat is really hard on cheap boxes if you're storing it in an enclosed case or around a lot of other heat producing items (like a Tivo) without enough air circulating.
     
  8. Johncv

    Johncv Well-Known Member

    1,908
    92
    Jun 11, 2002
    Chula Vista, CA
    The SA box from Cox are not stable and your solution is the only way to obtain a stable one (I did the same thing). The SA DVR did the same thing until I added an eSATA drive and everything became stable.
     
  9. lagreca

    lagreca New Member

    87
    0
    Dec 29, 2001
    San Diego, CA
    Johncv,

    Thank you for the confirmation. I just wanted some assurance that I wasn't the only one with this problem.

    I wish cox would apply pressure to SA to get them to release more stable firmware. But I guess we are the minority.
     
  10. TheNumberSix

    TheNumberSix Member

    152
    0
    Jul 8, 2004
    Nowhere special
    I live in a Cox market. I have two SA boxes and they have been running for months on end with no reboots or turn-offs. :)

    The last turn off they did was a forced reboot when Cox did a firmware update for Daylight Savings Time. There was no way around that!
     
  11. gastrof

    gastrof Hubcaps r in fashion

    7,486
    3
    Oct 31, 2003
    Potato and pen.
    Then naturally, this proves it's a vindictive move on the part of Cox Cable to drive only selected subscribers insane.

    Maybe they do it by house color?
     
  12. jkovach

    jkovach TiVoing since 1999!

    270
    9
    Feb 17, 2000
    Gilbert, AZ USA
    Every few years I've have to exchange my Cox SA box, because it starts to spontaneously turn itself off, sometimes several times per day. I assume it's a failing power supply or overheating issue.
     

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