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Discussion in 'TiVo Help Center' started by nmccainjr, Nov 21, 2018.
The Tivo reboots after the EAS test?
Has anyone having this problem after the new update?
No, and I have had two tests. I get one per week.
That said, this week my Roamio on TE3 did a reboot right after a service connection. First time in years.
I had four defferent test this week, and it did it everytime
What model(s), and what software version?
Yes I am having this exact same problem on my Bolt+. Very irritating.
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Different cable systems have different types of EAS tests, and different TiVo models respond differently.
Yep happening to me - Roamio Plus
No. Three tests on Roamio running TE3. I get weekly, monthly and yearly.
I get a reboot every week at least. Maybe it has something to do with this. But I think I would have noticed the EAS tests.
They are very hard to ignore if your TV is on. If you are watching a recording, the EAS test will kick you out. I would keep a log of the restarts. Maybe a pattern will show up. If you have a Mini it will grab a tuner for the test.
I reboot everything on the last day of the month.
Sounds like it would be worthwhile to include box model number, software version and TV source when reporting this issue.
Yes, and it is getting really bad and annoying. Tivo Bolt+ with Hydra. Just had 6 in a row of the same alert for something 75 miles away and rebooted after every one of them. Took 30 minutes and lost my recordings for that time period.
Have you opened a case with TiVo yet?
My Roamio rebooted after every EAS test today, which occurred every 10 min during the 4 hour test window. I'm running TE4 (21.8.3.RC4). I called TiVo support, did the mandatory (and useless) unplugging of all cables and cable card to no effect. The agent was on the phone with me for 2 of the EAS tests and TiVo reboots. Their diagnosis was that it's a 'software problem' and the Roamio would have to be replaced. Since it's out of warranty, it would cost $149 for a replacement and $199 for a new service subscription. I declined the replacement and asked why they couldn't fix the software problem at their end with an update, but I did not get a sensible response. BTW, the reboots stopped when the EAS tests stopped.
I've had TiVos since the Series2, but this may be my last. The cost is too high, and I may have to live with an all streaming solution next.
So many issues with TE4/Hydra, I just cannot count.
Not a great answer, but you could go back to TE3 which doesn't have this issue.
I wouldn't replace the Roamio since more than likely the replacement would have the same issue since it does appear to be software after the last update with TE4.
I will definitely not replace the Roamio because of this problem. The replacement would probably be a refurbished unit with its own issues. I doubt I'll go back to TE3, unless things get worse. Last year, I posted my problem of failure to upgrade to TE4 (see TE4 upgrade fails). TiVo's solution to that problem was the same as this one - replace the Roamio at my expense. A month later, the upgrade succeeded on its own. In both cases, I believe replacing the hardware would only have benefited TiVo, not me.
I had this same thing happen to me last night. Had the EAS alert pop up about local flooding, and then my Tivo rebooted. Roamio Pro with Hydra using Spectrum Cable Card & TA
I had this happen the first time 3days ago. Rebooted 3times happened again today rebooted twice. Bolt plus hydra on Cox cable. WTF
I'm having the same problem with my Roamio for quite awhile now. Been having a lot of EAS alerts here in Sunny Southern California the past few weeks with all the rain storms.
The other day it seemed like the EAS was in a loop of some kind. Exact same message 4 times in a row about every ten minutes resulting the Roamio rebooting after the end of each EAS message. Got a a 5th EAS message with some updated information and no reboot.... ???
This is almost as bad as having DirecTV go out whenever it rained...
I finally got tired of it for the day and switched to my OTA antenna and watched TV the old fashioned way, enjoying superior image quality, no reboots (Just using the HDTV), but no recording either...