I have had at least 2 Tivos for at least 15 years or the first year they were available. I only use them for OTA. This year I made the mistake of upgrading one of my HD Tivos to Premier, one had $6 per month multi service discount and one I was paying a yearly fee. I downloaded a coupon to upgrade my new premier to lifetime for $299. I transfered the yearly fee to the new Premier and applied the coupon but it would not happen until the existing 1 year contract expired. So it just showed up in my account as pending upgrade to lifetime for $299 on my tivo page.I called to ask about selling the other with the $6 monthly fee intact. Six or 7 calls later, all with different reasons why I could or could not do it I finally got it done. I also added an extended warentee to the premier. Ever since then I logged in every week or so to make sure the $299 upgrade was still showing on my account as going through when my yearly fee was up. Well today I get a bill on my CC for $399, so angry as I was I called Tivo billing and after 10 minuets waiting on hold I got someone and I explained I was pi$$ed and wanted a supervisor, he persuaded me to explain why which I did and then I was told that upgrade was a multi service upgrade price and I was not now elegable even though I applied it while I had 2 on my account. After arguing for 10 more minuets (the guy did his best to hold his temper) I explained if that was true the coupon should have said it and they should have changed my page to reflect it and all the times I called while transferring my 2nd tivo and specifically asked if it would affect my lifetime coupon I was told no every time, so asked again for a supervisor. He went away and after 10 more minuets or so, when he returned he said they agreed to refund the $100 difference. Then he asked if I had any other complaints, for which I responded when will they fix the lockup problems with the premier, He said soon I hope, I wish I could fix it. (tells me they know about it). I also told him that every tech gives you a different answer when you have a problem like my attempt to transfer the one with the $6 plan. One said I could not do it, another said no problem a 3rd said only to someone that already has a plan or someone in my family or someone in my zip code, and after I sold it another let me do it to someone in a different state. I also told him that service has gone from good when I first bought a tivo to almost non existent they need to improve for existing loyal customers. Now I'm watching my CC for the next month to see if I get the $100 back. End of Rant, thanks for listening.