TiVo & QAM 256 System

Discussion in 'TiVo Coffee House - TiVo Discussion' started by jcashisking, Feb 11, 2020.

  1. jcashisking

    jcashisking New Member

    10
    0
    Feb 10, 2020
    Exactly Loadstar, this is my dilemma. TiVo tells me I need a cable card & Sr TV doesn't offer Cable cards & they tell me that they're not required. It's getting to the point where I wish Sr TV would just say "we don't support TiVO" because I can then tell everyone that we no longer support these overpriced devices.
     
  2. LoadStar

    LoadStar LOAD"*",8,1

    39,176
    2,235
    Jul 24, 2001
    Milwaukee, WI
    As long as another clear QAM tuner can receive all channels, then that's really all SeniorTV is responsible for. (If you don't already have one, get yourself a basic clear QAM tuner for testing purposes. Here's one: https://www.amazon.com/Premium-Converter-Recording-Compatible-Included/dp/B07HR47141/ref=sr_1_2?keywords="clear+qam"&qid=1573683480&s=electronics&sr=1-2)

    As far as TiVo goes, you need to tell them that you operate a "clear Q-A-M" cable system for your residents, none of the channels are encrypted so no CableCard is required, and that you need a custom cable lineup created for your complex. This will require more than just the tier 1 customer support people at TiVo (In fact, this has a high likelihood of causing tier 1 support to short circuit and explode.) You may be better off emailing to TiVo instead so you can spell as many details out in an email as possible.

    It will likely be several weeks before a custom cable lineup is created. Once the cable lineup is created, then you would need to re-do Guided Setup and make sure and select the custom lineup specific for your complex. I believe once they create it, TiVo should be able to let you know what the lineup will be called.
     
    tim1724 likes this.
  3. jcashisking

    jcashisking New Member

    10
    0
    Feb 10, 2020
    I've tried contacting TiVo several times to report that I'm having issues with the channels & the channel information & they keep telling me to update the information via their website. Report a Lineup Issue
    I've asked to speak to a manager & I get the same push back.
     
  4. TivoJD

    TivoJD Active Member

    359
    66
    Feb 7, 2005
    Polk Co,...
    Did you do the channel scan and does it find anything?
     
  5. JoeKustra

    JoeKustra in the other Alabama TCF Club

    18,875
    3,398
    Dec 7, 2012
    Ashland, PA...
    Now you're injecting logic. A cable card also makes those whole numbers from QAM channels. I have five clear QAM/analog/vsb/8vsb testers: televisions. They display all my channels: 196 encrypted QAM, 2 clear QAM (one vsb and one QAM256) and 2 analog (color bars).

    Maybe this will help: Pan-American television frequencies - Wikipedia and I hope this is known: TiVo doesn't use the PSIP except for sub-channel indexing.
     
  6. EWiser

    EWiser Active Member

    381
    113
    Oct 2, 2008
    The can either do a cable card set up or use the Antenna. I didn’t want to go thru this whole process. As my dad didn’t want to record any cable channels. Just network shows. I had a TIVO Hd set up but the hard drive was causing reboots. The HD had a standard cable tuner not requiring a cable card. Now he just switches inputs on the tv.
     
  7. LoadStar

    LoadStar LOAD"*",8,1

    39,176
    2,235
    Jul 24, 2001
    Milwaukee, WI
    You need to clearly and specifically state that you are an employee of <blank>, your organization operates a private clear QAM cable television system for your residents, and you need a custom channel lineup created.

    You're encountering CSRs who are hearing you say that you have "issues with channels and channel information," and they're interpreting that as if you are a consumer that is just missing a channel or two from an existing channel lineup.
     
    tim1724 likes this.
  8. NorthAlabama

    NorthAlabama tabasco rules

    10,477
    2,463
    Apr 19, 2012
    sweet home, al
    LoadStar likes this.
  9. jcashisking

    jcashisking New Member

    10
    0
    Feb 10, 2020
    Thanks, Loadstar, I sent an email. Hopefully, I can get this ball rolling back in the correct direction. Every time I've called to ask for a supervisor, tier
    2 rep or manager I'm told that no one is available at this time. I've called at least 10 - 15 times & I've spoken with the same tech's ( that change their name depending on what day it is ) & they've all told me the same thing.
     

Share This Page