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Discussion in 'TiVo Coffee House - TiVo Discussion' started by seaninde, Nov 2, 2019.
Refer to my post #55
This is all still limited to the curse of the Hydra, right?
EDIT: Bueller? Bueller?
The official response from TiVo support. Worth noting, I did not ask to have TiVo + turned off, I only reported that it caused my TiVo to crash and reboot twice within 24 hours.
Thank you for contacting TiVo Email support.
We apologize for the inconvenience this might have caused you. We understand that you want to turn off the TiVo+ or the feature content which shows recommended streaming on your guide list. The company announced a new ad-supported streaming service called TiVo Plus that will be exclusive to users of the company's devices. Unfortunately there is no way for us to disable or to turn it off. For more information kindly check the links below.
What a wonderful reply. In effect, they have simply said to you that they understand that their new "feature" is causing your TiVo to repeatedly crash and they neither care about it nor intend to try and fix it in any way!
I know I am just piling on, but this is crap! Adding crap channels with no feature to turn them off? I have had my Tivo for many years and have told everyone how happy I am with the product. Well, no more. Tivo has shot themselves in the foot on this one. I will be telling everyone to stay away from Tivo until they offer a way to get rid of these.
The only time Rovi isn't shooting themselves in the foot is when they're loading the gun~
Hate to quote myself.. the ads were still gone the next morning however tonight they are back. Funny thing is TiVo never hit mm1.tivoservice.com so it might play a part but certainly not entirely the culprit. Reviewing the log there were no domains beyond the typical
If I were designing a service people would want to interfere with, like tossing obnoxious ads in the program guide, I would use a combination of approaches. Certainly the direct query of a URL would be one. But I'd have some fallbacks. I'd have cached info from prior queries. And I'd have another collection that comes as part of regular data collection activities, like downloading guide data, since interrupting that would interrupt something the customer wanted. Thus I'd be creating a way they couldn't interfere with the advertising I wanted to force upon my paying customers.
I understand your logic however at the same time what percent will they actually lose (I'm guessing rounds to zero) from using pi-hole or some such versus the additional implementation costs. Heck pi-hole stops 20-35% of my DNS lookups so it must not be too easy or that important.
Is it just me or does anyone else call bs on TiVo’s stance that they have no way of disabling or turning off these new changes they made? Forget for a moment that no one wants to see these changes, but these changes are causing what I consider to be major issues causing screen freezes, forcing people to hit a convoluted series of buttons to get the screen unfrozen or to get recordings to play, causing reboots, and even causing recordings to never be able to be played no matter what you try. What kind of QA or EU testing did they perform before rolling out all of these changes? How can they not back out these changes until they can at least be re-introduced without causing issues (not just complaints)?
I can’t believe I was singing TiVo’s praises to 2 different Spectrum associates just a few weeks ago. I find it ironic they were both asking me why TiVo was so great, and this was right before all these changes were introduced. I have loved TiVo for over a decade, up until now. I now feel bad for telling the one Spectrum person they should go ahead and purchase the TiVo they were looking at instead of sticking with their own company’s DVR.
Sorry for the rant but I come from an IT background and this kind of implementation where I worked would have been unacceptable. If the changes could not be easily backed out once implemented, then do sufficient and proper testing before installing.
I agree with you, should be easy to turn off, but I guess they won't. 15+ years of using TiVo, and it's only been getting worse. New GUI many hate, ad's during playback are buggy as anything and now
were forced to see ads/extra lines/unwanted channels or whatever you want to call them on every page of the guide.
I really can't think of a way to kill a product faster. After all these years, a $25 Roku or FireTV Stick can do 100x more if you really want streaming so even with the Edge they will never catch up.
Yes I agree. The thing about it is the fact that Tivo customers pay a monthly fee. If Tivo wants to drop its service fee then I would be more amenable to see the ads and Guide inserts. But when a customer pays for something an then a company tries to make even more money off them by shoving junk in their face, that is just pure greed (or possibly desperation if the company is in financial trouble).
Everyone is complaining and threatening to cancel their service, but how many people will actually do so? My guess is very few. So in the end Tivo wins. The only way to "stick it" to them is to cancel. I don't pay a monthly fee (and never would) so for me it's not really that big of a deal. I've had my Roamio for 3 years now, so I'm basically freeloading at this point anyway. Once my Roamio dies I will move onto something else. I'm OTA only, so there are plenty of alternatives out there. Ever since Tivo+ and the guide ads were introduced, my Roamio now crashes and goes into a forced reboot every time I try to launch the Hulu or Prime app. Luckily that problem is solved by a $25 Fire Stick.
It’s also bothering me I never accepted the TOS for TiVo +. I could see once you did the ads could show in guide. But I purposely didn’t and don’t want it.
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Hard to cancel lifetime without cutting off one's nose just to spite one's face. But I can stop buying new equipment and transition away over time. And that general approach also translates to no good word of mouth, either. Might even translate to people who I've convinced to switch to TiVo over the years also choosing the path of transitioning away.
If you roll back to TE3 you can eliminate the pre-roll ads and the TIVO+ streaming service.
I am in exactly the same position as you. All in Roamio, ota only, and Netflix and Prime user. My thing is we never watch live broadcast TV. Record all local TV programs and lots from pbs. So if or when TiVo goes I would only be looking for a DVR. None I have found comes close to TiVo. Best case suggestions are welcome.
Haha, well that what they said about people canceling cable service too! No one would actually cancel cable! haha.
I have a Roamio OTA & I've had Tivo+ in my guides way before anyone else with Roamio seemed to mention it. Not exactly sure of the date but at least 2-3 weeks before Halloween. Useless to me & although I don't like it in my guide as it takes up room for a favorite, I could live with it if it wouldn't bounce around & stay at the bottom or top. I hate it in the middle. Accident waiting to happen.
I selected the Asylum banner in the guide just for the heck of it. Screen went black for 15 seconds. Tivo+ logo finally came up. 10 seconds later the time bar at the bottom came up. Screen then went black and my Roamio rebooted. What a piece of ****.