TiVo Program Guide Data Upgrade

Discussion in 'TiVo Help Center' started by TiVoSupport_Sarah, Aug 26, 2016.

  1. Nov 15, 2016 #661 of 1083
    jfalkingham

    jfalkingham Member

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    New Hampshire

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    It's great how simple guide data can be so off. I recorded 'Steve Jobs' sat down to watch it last night and it was actually game changer. This must be a new feature? :)

    Sent from my STV100-1 using Tapatalk
     
  2. Nov 15, 2016 #662 of 1083
    dlfl

    dlfl Cranky old novice

    9,141
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    Dayton OH
    Another failure of Rovi guide data:

    I set up a one-pass for "Mars" (natgeo channel). I selected "new only" and it scheduled something like 10 repeat recordings of the first episode, all on the same single HD channel BTW. The description for the episode is "not available".

    Does TiVo think it can continue to sell boxes and subscriptions with such poor performance? After a decade of survival in spite of CableCARD and Tuning Adapter issues, has TiVo finally managed to commit suicide? And now the spinning blue circle delays added in.
     
    railcon56 likes this.
  3. Nov 15, 2016 #663 of 1083
    WorldBandRadio

    WorldBandRadio Active Member

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    That exact same experience caused me to log in and comment today.

    I cannot believe how bad the TiVo guide data has become.

    On MTV Live channel (formerly, Paladia) there was a music festival being aired "V Festival 2015". Here's a link:
    http://www.vfestival.com/history/v2015/

    Yet the TiVo guide for that showing had some nonsense about V Festival 2015 being a competition among some colleges in India. How far wrong can TiVo be?

    There is an overwhelming lack of detail in the guide entries for the concerts and festivals broadcast on MTV Live. Very little info about which artists are playing at the concert. The old guide used to list all the artists being shown playing at the concert

    The guide's movie descriptions read as if they were written by teenagers.

    These guide issues are really accelerating the decline of Tivo, moving it from "circling for a landing" to "in a nose-dive."
     
    railcon56 likes this.
  4. Nov 15, 2016 #664 of 1083
    JoeKustra

    JoeKustra in the other Alabama TCF Club

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    Ashland, PA...
    Counting SD and HD, I found 17 recording until next Monday, 9pm, new episode. Most have a new icon, all have an "R".
     
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  5. Nov 15, 2016 #665 of 1083
    sharkster

    sharkster Well-Known Member TCF Club

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    NV

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    I agree about the program descriptions now. I was just thinking about this the other day, as I read some program descriptions, looking for something. They are silly and ridiculous. Furthermore, they waste a good bit of the small amount of space with stuff like 'a lovely period piece about <whatever> starring <so and so> as the witty housewife and blah blah freaking blah. Just get to the point. You have like two lines to describe an episode or a movie.

    Seriously! First of all, no need to put the stars in the description because they also appear below the description.
     
  6. Nov 15, 2016 #666 of 1083
    dlfl

    dlfl Cranky old novice

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    Dayton OH
    Seems obvious many of the descriptions are just truncated versions of descriptions Rovi develops for some other guide system that has more space for text display.
     
  7. Nov 16, 2016 #667 of 1083
    longball07

    longball07 New Member

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    May 27, 2009
    So Tivo is still unable to resolve my guide data issues..back story:

    After the initial switch over, I had a handful of channels that had zero guide data after a couple days ran Guided Setup again on both Tivo's and the issue was resolved. Worked great for about two weeks then got a message saying that all my channels were deleted and the same channels were added but the new channels all had a W on the end "TBS-W". Well Crap, now every single channel was off by 3 hours. Called Tivo, submitted channel lineup change and after 6 days got an email that the issue had been fixed. Ran guided setup again but the issue still remained. Called Tivo back spent another hour or so of my time on the phone submitting another channel lineup change. Got an email about 7 days later saying it was closed, ran guided setup again but only about half of the channels were fixed. Called again and submitted another channel lineup change on the remaining HD channels. 4 days later received a message on my Tivo boxes and all the channels that were correct are now changed back with a W at the end. Next day all the channels I submitted the last time were fixed.

    At this point it is getting absolutely ridiculous....It has been over a month since our TIVO has worked probably and recorded OnePass shows. All recordings have had to be scheduled manually, which is completely unacceptable.

    What course of action do we have???? How can we get this crap fixed once and for all???
     
  8. Nov 16, 2016 #668 of 1083
    TIVOGOODBAD

    TIVOGOODBAD New Member

    15
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    Oct 20, 2016
    Still nothing from the elusive Margret. Still everything is one hour off. Still paid a lot for a box that does not work right.

    Now....is there a reliable competitor? A box that allows you to record OTA and actually has reliable guide information? At this point, it is not about the wasted money and the joke TIVO has become, it is about getting something to record the shows so I can enjoy a little programming.
    Anyone have any experiences with another supplier/provider?

    Thanks
     
  9. Nov 16, 2016 #669 of 1083
    UCLABB

    UCLABB Well-Known Member

    6,069
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    Riverside, CA
    I noticed a couple of channels I watch frequently are in the guide as E, e.g., Natgeo-E, and my cable company sends the W version. After firing off an email to Margret, perused the guide and found a ton of channels listed as E. I'm reluctant to run a new guided setup as things maybe could get worse?
     
  10. Nov 16, 2016 #670 of 1083
    Razzer

    Razzer Cord cutter: 2011

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    Twin Cities, MN
    Your erroneous new channels sound like cable line-up, yes? Antenna user here - and in the last few days my normal Twin Cities line-up is erroneously getting overlaid with stations up to 120 miles distant from me, all over the map ..... Alexandria, MN / Chippewa Falls, WI / Rochester, MN.

    Not too happy about it.
     
  11. Nov 17, 2016 #671 of 1083
    Hank G

    Hank G New Member

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    Nov 17, 2016
    Today, TiVo removed my local FOX station from my channel list (the name changed, like many of the other channels, but they didn’t add the newly named channel to the lineup). So, now I have no programming data for FOX and have to go make manual recordings for the programs I had OnePasses for that are on FOX. How could they screw the programming data up so badly? Why would they switch from the excellent programming data they had previously when they were obviously not prepared? I used to love my TiVo, now, not so much. There is no way I would recommend that anyone buy a TiVo right now.
     
    Last edited: Nov 18, 2016
  12. Nov 17, 2016 #672 of 1083
    sar840t2

    sar840t2 Member

    245
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    Mar 1, 2003
    Edmonds,...
    Money.

    TiVo was acquired by Rovi, Tivo's agreement with their previous data supplier was ending, and Rovi also supplies that data (badly, as we are seeing).
     
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  13. Nov 17, 2016 #673 of 1083
    TIVOGOODBAD

    TIVOGOODBAD New Member

    15
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    Oct 20, 2016
    I am with you. Until they figure this all out, and it is unlikely they will anytime soon, I would not recommend it to my friends, enemies etc.....All I get is 5 little channels OTA, and they had it all good until September 3rd, then poof.....been screwed up since. Over the past months they figured out 4 of the 5, but of course, the one channel I look at 90% of the time, they still can't get it.

    Add in the total change of customer service to an overseas call center, and the continual reading of a script when you call instead of actually being able to do anything is frustrating.

    I wonder what happened to all the previous rep's? I guess their jobs went poof when TIVO went overseas.
     
  14. Nov 17, 2016 #674 of 1083
    sharkster

    sharkster Well-Known Member TCF Club

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    NV
    Yeah, that CS move is not a good thing. For the past year or so before this, the CS here had really changed. I think a lot of the good people must have known what was going on and left, because the people I talked to in the few times I called knew less than I. Before that, they had some of the best CS for many years, IMO. Now it's overseas and I just don't feel like that's the best choice for this type of CS. I'm not one to call unless I can't either figure something out or find a solution online. So I guess we're down to those two choices now.

    If they can't even get the guide data right, when it was pretty much 95% right before, then something is seriously lacking.
     
  15. Nov 17, 2016 #675 of 1083
    Hank G

    Hank G New Member

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    Nov 17, 2016
    In the long term, they still may have made the wrong choice if they don’t get their feces together. I rarely had an issue with the previous programming data, and none that made me outright angry the way the Rovi data does. They totally screwed up my wishlist for recording my local baseball team. Not only did they record multiple instances of the same game, but the changes in the keywords that I had to use resulted in recording postgame shows that I was not interested in, and sometimes not recording the live game. Previously, my wishlist worked perfectly, recording only the live games when they were on.

    They have reduced the value and the utility of the TiVo by this idiotic move. If I have to constantly check my season passes to ensure that they are going to record my shows and not record a bunch of reruns, then the TiVo functionality is not much better than a VCR (albeit with more recording time and the ability to setup more recordings). What’s worse, there seems to be very little acknowledgement of how badly they screwed up.

    I am furious at what they’ve done, and I haven’t had a fraction of the problems that other people have reported.
     
    Last edited: Nov 18, 2016
    Expat likes this.
  16. Nov 17, 2016 #676 of 1083
    Expat

    Expat Member

    168
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    Nov 19, 2004
    Spotsylvania VA
    Yeh we lost WTTG from lineup, ridiculous.
    After 15yrs with TiVo this is the worst guide data ever, and I used to think dish was bad.
     
    natallica and Hank G like this.
  17. Nov 18, 2016 #677 of 1083
    dlfl

    dlfl Cranky old novice

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    Jul 6, 2006
    Dayton OH
    Unfortunately there is no real competition. Otherwise TiVo either would lose out quickly, or they wouldn't have done what they did with the sloppy Rovi guide data "upgrade". Add to this the "spinning blue circle" problems, and you see why many of us who have paid for lifetime subs (or "all in") are getting uneasy.
     
  18. Nov 18, 2016 #678 of 1083
    natallica

    natallica Member

    83
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    Jan 10, 2005
    Fairfax, VA
    I'm another FiOS customer who lost FOX in HD so all OnePasses for Fox are broken. I reported the issue, but as others are seeing TiVo is blaming it on Verizon even though the signal on that channel works fine. For now I have to either record shows in SD or manually setup recordings on the HD channel.
     
  19. Nov 18, 2016 #679 of 1083
    TIVOGOODBAD

    TIVOGOODBAD New Member

    15
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    Oct 20, 2016
    Well, I guess the lifetime thing must have meant the lifetime of quality from TIVO. Since that is clearly over.....that was the lifetime. RIP TIVO
     
  20. Nov 18, 2016 #680 of 1083
    sharkster

    sharkster Well-Known Member TCF Club

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    NV
    IMO, what is most disheartening after - what, a couple of months now (?) - is that it really feels like nobody is doing anything about the massive guide data and channel problems.

    Mine have been somewhat minor and what is left wrong is pretty minor (some incorrect guide info and one channel with none at all). But what some of the people here have been going through for a couple of months is just unreasonable. How patient can people be for something that I just cannot imagine is all that complicated? /rhetorical

    I guess it just wouldn't be so maddening if you could feel like something is being done to fix the programming and feel like somebody, somewhere, gives a shirt.
     

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