TiVo Program Guide Data Upgrade

Discussion in 'TiVo Help Center' started by TiVoSupport_Sarah, Aug 26, 2016.

  1. Oct 13, 2016 #501 of 1083
    suzannesstud

    suzannesstud Member

    34
    3
    Sep 11, 2016

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    For those of you I saw posting with problems on the channel lineup for Time Warner Cable Harrodsburg KY using zip code 40342 and surrounding, the lineup should now be updated to include all channels. I talked to a gentleman on Sunday who determined by looking at the lineup on Time Warner's site that there were, in fact, many incorrect and missing channels, and he submitted the entire lineup of channels from 1 to 2500 to the back office team. As of yesterday with the last update, all channels are now updated and correct. I went through the entire lineup in the guide, and all channels are now showing and there is no longer any "To Be Announced" on any channels. The gentleman compared the available lineups that guided setup points to when you choose which cable lineup to use (Basic or Digital Rebuild) and neither option had the correct lineup. All lineups should now point to the correct information if guided setup has to be reran. I did not have to rerun it, though, as the daily connection update from yesterday corrected everything. I was told this should correct everyone else's lineup who is also using Time Warner Cable Harrodsburg KY. Our lineup problems for our area should hopefully now all be over with.

    If your TiVo has not made a connection in the last couple of days, I would force a connection to update. It will take a while to complete as it is a big update, but once it finishes, you should then have all of your channels showing and correct. If any are not showing, make sure to go to the channel list and check them off. I had to do this for about four or five of mine to get them showing and the guide data on those channels is correct. 😃
     
    Last edited: Oct 13, 2016
  2. Oct 14, 2016 #502 of 1083
    sharkster

    sharkster Well-Known Member TCF Club

    14,497
    5,366
    Jul 3, 2004
    NV
    Mine have continued to connect (on their own) to service every single day. Yet the problems persist. (I have Charter, BTW, but I don't think this is a Charter problem)

    I have less problems than many here, though. I have a handful of channels that think they are in a different time zone than the actual programming.

    It's been so long that I'm pretty tired of it. Does anybody know if they are actually working on these Rovi guide data problems?
     
  3. Oct 14, 2016 #503 of 1083
    NorthAlabama

    NorthAlabama tabasco rules

    12,668
    3,857
    Apr 19, 2012
    sweet home, al
    have you emailed margret?

     
  4. Oct 15, 2016 #504 of 1083
    TiVo Bob W

    TiVo Bob W Member

    69
    0
    Mar 2, 2003
    Central Florida
    I posted part of this in another thread. Since the original issue was remedied and no longer exists I am jumping over to this thread.

    "To solve my issue they merged the lower channels from on lineup with the higher channels from another to modify a current package that IS NOT in my market area. I asked if that would cause issues for the others that currently used that package. I received a definite, "no." Well to my surprise with a little tweaking of a few channels through lineup reports all worked as intended. End of story or so I thought.

    Over the last few days I have been receiving messages on my S3 indicating a lineup change has taken place. Guess what I guess merging the two databases wasn't a good idea after all as about eight channels have returned to their previous state and are no longer correct. I'm not talking about correct network but wrong call letters here. They are completely wrong, not even close.

    I have to ask again does TiVo have any idea what they are doing and how to actually resolve this situation. They took a shortcut in my case instead of rebuilding the correct package. Today I tried what should be the correct package and it is still wrong. Had they just rebuilt it as they should have my issue would be resolved. But no . . . we'll just keep screwing around and wasting my time.

    A currently very disappointed TiVo customer since 2001."

    I will email Margret later today to hopefully resolve this issue once and for all.
     
  5. Oct 15, 2016 #505 of 1083
    sharkster

    sharkster Well-Known Member TCF Club

    14,497
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    Jul 3, 2004
    NV

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    Hi! Thanks for re-posting that info. I had reported several of them using the usual Tivo report form and hoped that would work so, out of respect for them, I figured it would be untoward to duplicate that.

    Perhaps, since it's been weeks, I should additionally send the info to Margret.

    I was trying to be patient, but am running out of patience. ;)

    ETA - I sent email. I feel bad for her, but she seems to be very caring and helpful. Fingers crossed! :)
     
    Last edited: Oct 15, 2016
  6. Oct 15, 2016 #506 of 1083
    TiVo Bob W

    TiVo Bob W Member

    69
    0
    Mar 2, 2003
    Central Florida
    TiVo used to have great, no make that awesome customer service. I realize this has been a lot for them to deal with but they really dropped the ball this time. I like others are now a month and a half into this without issues being fully resolved. Yes, I am much better off than I was a few weeks ago but I would think all issues would be resolved at this time.

    Unfortunately it appears that you have to be much more proactive with this situation than usual.
     
  7. Oct 15, 2016 #507 of 1083
    sharkster

    sharkster Well-Known Member TCF Club

    14,497
    5,366
    Jul 3, 2004
    NV
    I agree with you, very much, Bob! Over the years I've had occasion to call them several times and not only were they always knowledgeable and helpful, but they were polite and kind.

    The last few times I had to call - one time I got this really rude man who seemed to know less than I and the other times, the people I talked to just didn't seem to have any information at all and seemed to just use scripts (like the old computer rep thing 'clear your cookies and call us back if it's still not working' deal).

    This guide change thing seems to just be awful in so many ways.

    I'm one to try and figure things out and will help myself as much as possible. When I've had to call I've been able to learn things for when something like that might happen again and I could take care of it myself.

    This has really changed my opinion, and that makes me sad. I am always the biggest cheerleader of a good company with great customer service and great quality products.
     
  8. Oct 15, 2016 #508 of 1083
    HerronScott

    HerronScott Well-Known Member

    7,621
    1,133
    Jan 1, 2002
    Staunton, VA
    OK, got a channel update yesterday that fixed the channel that had reverted to CBS from Fox after an initial fix and also removed the other 2 channels from my initial mail that our local franchise does not receive at all so all my submitted issues have been resolved.

    Now to check all the Spanish channels that were removed from our lineup early on in the move to Rovi guide data. I don't subscribe to them so no impact to me but it could help someone locally that does subscribe.

    Thanks Margret!

    Scott
     
  9. Oct 15, 2016 #509 of 1083
    Scott J

    Scott J Member

    33
    5
    Oct 5, 2010
    I submitted a ticket through the support site on 10/1 and after hearing nothing back since then and the issues still not being corrected, I decided to email Margret on Thursday. After forcing an update a little while ago to see if the MLB playoff games would get updated (they did), I noticed that all the lineup issues I mentioned in my email to Margret have been fixed. I'm guessing the timing isn't a coincidence and she had a hand in having it expedited. Hopefully you get similar results.

    And if you're reading this, Margret, thanks!
     
  10. Oct 15, 2016 #510 of 1083
    Space

    Space Active Member

    236
    28
    Jan 13, 2002
    The problem with the existing issues is that they are just putting out fires instead of making things fire-proof.

    I understand that in order to get things (sort-of) working on a temporary basis, they need to put out these fires, but unless they are also working in parallel to get everything fire-proofed, they are fighting a losing battle.

    They can't rely on their customers to tell them about incorrect lineups and bad data in the schedule, this is just not sustainable and will result in the place burning down. They need to be proactive and get to the root of all the problems so that they don't occur in the first place. You can't use your customers as beta testers!

    This takes time and more importantly, money. Is TiVo willing to put the time and money in to this to get it done right? Do they even have the people that know they need to be doing this?
    Is management listening to these people? Does management care? Are they willing to pay the price?
     
  11. Oct 15, 2016 #511 of 1083
    TiVo Bob W

    TiVo Bob W Member

    69
    0
    Mar 2, 2003
    Central Florida
    All of the following is spot on . . .

     
  12. Oct 16, 2016 #512 of 1083
    sharkster

    sharkster Well-Known Member TCF Club

    14,497
    5,366
    Jul 3, 2004
    NV
    Yay! I'm so glad it got fixed.

    Both of mine have been making connections every day and every day I hope for the best but so far, nothing. It was only yesterday that I ended up emailing her with my issues. I imagine she has been barraged with requests, so I wouldn't want to be her! ;)
     
  13. Oct 16, 2016 #513 of 1083
    enzo thecat

    enzo thecat New Member

    20
    0
    Apr 8, 2014
    Comcast Hell
    This is how many channels we currently have missing or mislabeled. Its terrible that I had to spend the time to figure this out. The problem started over a week ago and has been getting worse somehow. My lineup got screwed up during the olympics and I missed most of it because I had no idea what the hell was going on. I have 7 Tivo boxes all with lifetime subscriptions. My confidence in Tivo is waning. BTW, where did the American customer support teams go?

    1108 MNBCHD is 1815 TCMHD
    1106 CNN is 1117 Fox Business
    1107 HLN (V53)
    1117 FBN is 1521 NICKHD
    1205 (V53)
    1206 (V53)
    1221 CCHD is MGM
    1232 IDHD (V53)
    1242 VelocityHD (V53)
    1250 DSCHD (V53)
    1251 SCIHD is 1270 HHSTRYHD
    1260 APLHD (V53)
    1261 NGCHD (V53)
    1262 NGWHD (V53)
    1270 HHSTRYHD (V53)
    1285 TRAVHD (V53)
    1290 HGTVD (V53)
    1292 DESTHD (V58)
    1307 HALLHD is FXX
    1330 AETVHD (V53)
    1331 FYIHD (V53)
    1332 BRAVOHD (V53)
    1340 EHD is 1261 NGCHD
    1350 TLCHD (V53)
    1351 TRUTVHD (V53)
    1405 MTVHD is 1351 TRUTVHD
    1515 DISNHD is 1242 VelocityHD
    1525 TOONHD (V53)
    1530 FREEFMHD is 1260 APLHD
    1806 AMCHD is 1830 STZENHD
    1820 LMNHD (V58)
    1830 STZENHD is 1305 LIFEHD
     
    Last edited: Oct 17, 2016
  14. Oct 16, 2016 #514 of 1083
    BRiT wtfdotcom

    BRiT wtfdotcom Active Member

    437
    36
    Dec 16, 2015
    Have you opened tickets with Tivo?
     
  15. Oct 17, 2016 #515 of 1083
    enzo thecat

    enzo thecat New Member

    20
    0
    Apr 8, 2014
    Comcast Hell
    Sure did. I called and spoke with someone in another country. But that was a while ago and things have degraded since. So even if they decided to fix it, they won't fix it all. I saw the TiVo rep here and I emailed her. Hopefully this will get fixed soon. I'm feeling very "comcasty" at the moment.
     
  16. Oct 17, 2016 #516 of 1083
    jmsxl

    jmsxl New Member

    20
    3
    Nov 21, 2009
    SF Bay Area, CA
    Hi all,

    Just when I thought my troubles with the guide data conversion were behind me, now I'm back to not trusting Tivo's ability to record properly.

    I just created a One Pass for "Pure Genius", pilot airs Oct. 27th on CBS. With the OP set to record New only, it doesn't pick up the pilot. When set to New plus repeats the OP says it will record. The 10/27 episode has the little "NEW" icon showing... what's up, does anyone know? I have a Roamio OTA in the SF Bay Area and get CBS on KPIX 5-1.

    TIA,
     
  17. Oct 17, 2016 #517 of 1083
    JoeKustra

    JoeKustra in the other Alabama TCF Club

    20,388
    3,809
    Dec 7, 2012
    Ashland, PA...
    Looks like another example of missing OAD. It might get corrected if you tell TiVo. This post gives you the email addresses for two people to tell directly: http://www.tivocommunity.com/tivo-vb/showthread.php?p=11015658#post11015658

    BTW, not very good reviews. Similar to "Second Chance" from last year.
     
  18. Oct 17, 2016 #518 of 1083
    JoeKustra

    JoeKustra in the other Alabama TCF Club

    20,388
    3,809
    Dec 7, 2012
    Ashland, PA...
    Just tried a search for NBA Basketball. Result is nothing but a BSC and one ESPN show.
     
  19. Oct 17, 2016 #519 of 1083
    jmsxl

    jmsxl New Member

    20
    3
    Nov 21, 2009
    SF Bay Area, CA
    Thanks, I did submit this problem to their support group.

    What is "OAD"? Sorry, I'm not very well versed in this area...
     
  20. Oct 17, 2016 #520 of 1083
    Rob Helmerichs

    Rob Helmerichs I am Groot! TCF Club

    58,717
    15,289
    Oct 17, 2000
    Minneapolis
    Original Air Date.
     

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