Tivo Premiere Recurring Reboot Issue

Discussion in 'TiVo Help Center' started by Joshuaad, Jun 10, 2011.

  1. Joshuaad

    Joshuaad New Member

    3
    0
    Jun 10, 2011
    OK. Another recent issue. When the TV is off for a while (Premiere with HDMI connection), the Tivo goes into reboot after I turn the TV back on (= wait a while before you can watch TV). A dead give-away is when I hear the fan noise (high speed) and the TV is off. Fan slows down again when TV is turned on. Chatted with support online but received no concrete help.

    All the bugs make the product hard to recommend.

    Thanks for your help.

    Joshua
     
  2. sieglinde

    sieglinde Active Member

    5,378
    0
    Aug 11, 2002
    Sebastopol, CA
    When I got my first Tivo HD, it rebooted a lot, I sent it back and they sent me a new one which has operated just fine for a few years.
     
  3. shwru980r

    shwru980r Well-Known Member

    2,983
    295
    Jun 22, 2008
    You need to be more assertive with the customer support representative. They can either fix the issue or lose a customer.
     

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