This is the 3rd Premiere we've had since March because we keep having to exchange them! And each one is worse than the one before! First, let me say that we connect with a phone line, not thru the internet. Of course Tivo Cust Serv wants to blame this as our problem even though the Premiere was designed to work with a phone connection as well as with an internet connection! Here are the problems we are having ... (1) Fast-forwarding on slowest speed often cuts out the volume, but motion is at normal speed - not fastforwarding at all! Then speeds up, then slows down again. (2) Black-grey screen fluttering between programs and commercials. (3) Sometimes as I hit delete at the end of a show, it flashes a fast image of something that has nothing to do with what I just watched. When I rewind and watched everything from the end of the show to the end of the entire recording, that image is nowhere to be found. (4) Wallpaper not re-drawing when returning from program to My Shows or Tivo Central. Just black screen with white text. BUT THE BIGGEST PROBLEM IS: (5) Breaking up of the recording. Sometimes it appears like a bright multi-colored "rip" in the fabric of the recording, sometimes peoples faces actually break up or distort. We've only had this (3rd) Premiere for 1.5 months. Problems are becoming more frequent. We have not yet connected our expander, as Tivo Cust Serv tried to tell us with Premiere #2 that the expander was causing the problem. Clearly this is NOT the case! Does anyone have any answers or suggestions?