TiVo Premiere + Cisco TA = Help

Discussion in 'TiVo Premiere DVRs' started by Darthsnipe, Jun 28, 2010.

  1. Stone1555

    Stone1555 ./1337

    Dec 19, 2008


    Eh im still sketchy with that. From what i recall theirs about 200 some sdv channels for the NEO area. also i just had a replacement tivo HD from tivo do this same thing. I ended up getting the suggestion from tivo to remove the t/a and do a reset and walk through gs again. Then it started working. Did you by chance do any of that?

    Another reason it seems sketchy is b/c when the channels are added /removed your t.a updates the map and sends it to the tivo, so if at any time there was 119 chnls it would have caused the issue with the tivo hd.

    I'm not trying to argue or start anything, im just gathering notes.

  2. NiteCourt

    NiteCourt Member

    Mar 30, 2005
    Erie, PA...
    I went through the guided setup so many times w/o the TA, with the TA, w/o the cablecard and TA that I wasted many hours.

    The only thing I did not do was a clear and delete everything because I didn't want TW to charge me to send a tech out that has no idea of what he's doing and I end up doing all the work. I don't know why I can't just call and give them the numbers.

    Yesterday I got an email from Margret: "Time Warner believes they have corrected the problem. Would you please attach your tuning adapter again and let me know if it works?"

    And it did. My software version is still the same and my Tivo had not yet made the daily connection when my tuning adapter was not working.
  3. Stone1555

    Stone1555 ./1337

    Dec 19, 2008
    kk, thnks for the info. I feel you pain with getting the cc re-paired.
  4. TishTash

    TishTash Active Member

    Jan 23, 2008
    Merrick, NY
    For whatever reason, the latest software updates for both Premieres and HDs, plus whatever firmware updates for Cisco TAs under Cablevision, have resulted in correct channel mapping and no TA reboots for over a month.

    The mystery continues ...
  5. wood252ota

    wood252ota Member

    Apr 19, 2008


    I'm joining the club in having a TA and CC installed in my Premiere and having all the problems getting it to work. In the box the TA came in they talked about a fix coming from Tivo/TWC/Cisco sometime in late January. Is this an old note, or is there a fix coming out in Jan 2011 ?
  6. jaybird69

    jaybird69 New Member

    Jun 1, 2012
    Just purchased a new tivo premiere and had Time warner hook up there service. About 5 truck rolls (5 home visits by techs) and still messed up.
    The Tivo has a cable card installed and is connected to tuning adapter. The local channels all come in fine. Most of the HD channels, 1600's, were missing, a few had the wrong programming on them and a few came in fine. The techs went through about 4 different tuning adapters. Now if you disconnected the USB connection between the TA and the TIVO, alot of the HD channels came through great and no incorrect programming issues; however, there were still alot of channels missing.
    Yes the channel mapping was messed up. The final tech had done his homework and found out that the issue was known but very recent. He said that the temporary solution was to reset and wipe clean the tivo. He told me contact Tivo's and confirm with them. The Tivo tech checked with others and confirmed the issue and the temporary solution.
    I followed their instructions to do a "clear & delete everything". This takes sometime and then is followed by the guided setup. The tivo tech also said I'd need to call TimeWarner to have the cablecard paired again but I ended up not needing to. After completing the guided setup, all the channels appear to be there and have correct programming! One other thing, I hooked the TA and Tivo backup during the guided setup just before the final downloading; the guided setup showed the window indicating the TA had connected and then jump backwards to before the first download.
    From what I understood, their not sure who's at fault yet but they do know that a Tivo software upgrade exposed whatever issue is and it only effects the premieres, not the series 3 tivo's. I didn't understand if the tivo uploads the channel mappings to the TA or if the TA get it directly from the TimeWarner, regardless the mappings that endup in the TA are incorrect causing tuning into improper freq causing bad signals and tuning to incorrect freq. causing incorrect programming; e.g. turned to NickHD and it was MTVHD; not what you want for the kids.
    Also, Time Warner has a cablecard team if you need more help or other cablecard issues.
    Hope this helps some people out and hopefully they'll roll out a more perment fix or at least backout the "software upgrade" causing it.
  7. noname_com

    noname_com New Member

    Nov 30, 2007
    Im in austin and have had a tivo HD before time warner here switched to SDV back in 2008. Was even on the TA beta testing group here. I have had issues everytime I moved setting tivo's, cable cards, and now TA's. Always after a few times of having a tech come out, it was usually resolved. I bought a tivo Premiere last year when we moved to leander and I switch to suddenlink cable. They had the same routine. send a couple tech out a couple times until you hopefully get one that knows about tivos. Now I moved to hutto (because of job changes) and I have reverted back to time warner. Here's where the nightmare begins. I have a total of 2 tivoHD's and 1 tivo Premiere. The first tech came out and only got one working. Spent 5 hours here. Left at 10pm saying I would have to call. I didnt realize that as of last year the FCC gave us a wonderful gift of getting the cards ourself. ANYWAYS I went round a round with tech support. Coulf not get 1 tivoHD and the premiere working. They sent a Truck out and a tech who knew absolutely nothing about tivo and kept telling my wife it was out tivo's. Mind you these all worked great just the week before on suddenlink.
    This tech left after 2 hours and the original 2 tivos were not working. I had my wife take the cards and TA's to TW to swap them out. They gave us a nice sheet with the cable card support number on it and info on how to set it up. Hooked the equipment up called the support line. They got the other tivHD up and going no prob. The tivo Premiere was still not working. I notice something strange and you all mentioned this too. The channel mapping was off. mtv was labeled Comedy Central and fuse was speed and so on and still most of the channels were blank. We again swapped out the equipment on the premiere and TW gave us brand new card and brand new in the box TA. Called the support line and they were awesome!!! They walked me through things but unfortunately same results. The TA was now not being recognized by the tivo as if the USB ports had died.
    \AFTER READING IN HERE ABOUT DELETING THE DATA AND RESETTING THE TIVO I TRIED THIS AND NOW IT"S WORKING 100% !!!!! There is definitely something up with the tivo Premieres if you see the channel mapping all screwy. Sorry for the long story but wanted to express the frustration. Glad the tivo forums exist. I was about to warranty my premiere because it really seemed the usb ports were not working. They would not recognize when a tuner was plugged in.
  8. Teeps

    Teeps Well-Known Member

    Aug 16, 2001
    Check in system information to see if GC date is advancing.
    GC date should advance every other day or at least after 3 days.
  9. CoxInPHX

    CoxInPHX COX Communications

    Jan 14, 2011
    Phoenix, AZ
    What is GC (Garbage Collection) and what does it actually do?
  10. Teeps

    Teeps Well-Known Member

    Aug 16, 2001
    Good question, I don't know exactly.
    Only that if this operation does not complete before the alloted time is up; it can cause problems. Problems are seen on S3 TiVos with time warner & tuning adapter.

    I figured it was easy to check hence the advice.
  11. L David Matheny

    L David Matheny Active Member

    Jan 29, 2011
    SE Ohio
    I think the term "Garbage Collection" traditionally refers to periodic reclamation of dynamic resources (memory or whatever) that have been allocated as needed but not reclaimed immediately (when no longer needed) because it's more efficient to reclaim in batches as infrequently as possible.
  12. herbman

    herbman Member

    Apr 8, 2008
    Resuscitating this old thread, because last night I called TWC after trying for a bit to get my Preimiere and TA going, bounced the TA, bounced the Premiere, etc.

    The tech on the cablecard line gave me the suggestion to switch which USB port the TA was plugged into, which was a new one for me. It worked right away, and is now on my list of things to do when my TA isn't working.

    I know it's laughable to suggest that SDV and TAs are going to go away in any kind of short term if Comcast buys TWC, but I can't see how my tivo experience could be any WORSE under Comcast.
  13. Teeps

    Teeps Well-Known Member

    Aug 16, 2001
    SDV will not go away without a FCC mandate, which is not likely to happen.

    Far as service degradation under comcast, it would depend, IMO, whether comcast, gives the time warner support staff the boot.
    As of late, the time warner cable card help desk is doing a good job in resolving our TiVo, cable card, tuning adapter issues.

    cable card national support number
  14. herbman

    herbman Member

    Apr 8, 2008
    I'm in metro Milwaukee, and it was just announced that we're going Charter, vs. Comcast. So we'll have to see.

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