TiVo Premiere + Cisco TA = Help

Discussion in 'TiVo Premiere DVRs' started by Darthsnipe, Jun 28, 2010.

  1. el_andy

    el_andy New Member

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    Aug 24, 2010

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    success!

    once the TA was installed and authorized, it took about 15 minutes for the TA to update and get the solid green light. Channels were not working immediately, so i left the TA on and pulled the plug on the tivo to force the cablecard to reload the channels. When the tivo reboots, it will negotiate with the TA and then download the channel-map to the cablecard over usb from the TA. The reboot took a bit longer than normal and I got the Acquiring Channel Info screen for a couple of minutes. While I was waiting I verified that everything looked as expected in tuner diag. and then like "magic" all of the sdv channels worked.

    The bad news is i've learned waaaay more about sdv and cablecards and udcp devices and docsis set-top gateways and cablevision in general than i ever wanted to know.

    The good news is I have a field tech supervisor calling me this week so i will try to impart some wisdom about how all this works with him.
     
  2. mryan3

    mryan3 New Member

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    Jul 3, 2010
    Hey Andy, congrats. Let me know how it works out for you in the long term... specifically, if you have problems with the TA rebooting on you. Mine likes to reboot roughly once a day. It wouldn't be such a big deal because the signal only goes out for a few seconds, except for the fact that it cancels all recordings in progress. Not so great...
     
  3. gespears

    gespears Member

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    Aug 10, 2007
    Phoenix
    I haven't had the guts to even hook my TA up to my new TP. I had it connected to my THD and it would lock up about once a week and I'd miss everything until I noticed it was locked up. It caused me to miss some important programs. Fortunately there is not much on Switched Digital that I care about so I just disconnected it. The problem is that I sold my THD to my brother and he does watch some of the channels on SW Dig. so I'm worried it will crap out on him too.
     
  4. Impulse0022

    Impulse0022 New Member

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    Aug 14, 2010
    I thought I would give my experience using a Cisco Tuning Adapter thus far. Cox came by today to install my cablecard and Cisco Tuning Adapter to my Premiere XL today. At first the Cisco Tuning Adapter wasn't working with the provided coaxial cable from Cisco. All connections were tight, etc. The cable guy waited for 20 minutes for the tuning adapter to pick up a signal with multiple calls back to the home office. I switched it out with a higher quality coaxial cable and the tuning adapter started working correctly about 30 seconds later.

    Hope this helps somebody out with a similar issue.

    -Matt
     
  5. gespears

    gespears Member

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    Aug 10, 2007
    Phoenix

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    Let us know if it keeps working.
     
  6. Darthsnipe

    Darthsnipe New Member

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    Jun 28, 2010
    Wow so it actually works now after waiting two months -_-'. Well it's good to know so when I actually acquire another TiVO, it will work...hopefully...congratz mryan3. I am still very wary about my experience but heck thank god Cablevision fixed it for the most part in your situation.
     
  7. gespears

    gespears Member

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    Aug 10, 2007
    Phoenix
    My TA never did work correctly with my THD and what's worse is when it failed it would block all signal going to the THD and I'd miss recordings until I noticed it was locked up. I finally just disconnected it because there really wasn't anything on SWD I wanted to watch anyway. But then they moved CMT to SWD so I had to try and get it working again. Same problem. Then I would connect it only when I wanted to record top 20 countdown and then disconnect it before it would lock up. Fortunately they took CMT off SWD so I didn't have to worry about it again. When I got the TP we decided to connect it again and this time it downloaded new firmware and since then it hasn't died. So maybe it's a non-issue anymore.

    One thing that is interesting though, when they were connecting the TA to the TP the supervisor told them it had to be connected to the lower USB port on the THD. I gave the THD to my brother and when they came to hook up the TA they plugged it in the bottom port and I plugged the wireless G adapter in the top port. The TA worked fine and hasn’t failed since but the wireless adapter wouldn’t work correctly in the top port. It kept loosing signal. I assumed it was the router having issues because it was an old router that I had problems with previously. But when the signal was strong on my netbook I realized the wireless adapter that had worked fine for me for 3 years wasn’t going to work in the top port so I got the TRENDnet Wireless N Gaming Adapter TEW-647GA that I had just purchased for my TP and gave it to him. This worked correctly and he hasn’t had any issues.

    Now the wireless G adapter is plugged into my TP and working okay so it obviously meant the top USB port in my THD was bad. I wonder if anyone else has had this problem. The wireless G adapter on the TP is very slow so I can’t wait for my Trendnet adapter to get here.
     
  8. mryan3

    mryan3 New Member

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    Jul 3, 2010
    I never found out why the tuning adapter suddenly started working, even though I was communicating with Cablevision engineers (either Tivo did something behind the scenes or the engineers were being tight lipped about any changes they made), because there were no apparent firmware or software updates for the TA or the Tivo Premiere. The only remaining issue I had was that the TA would constantly reboot (at least once a day -- see my comments above), but that issue appears to have beeen resolved since the Tivo Premiere 14.5 software update, which finally hit my box this past Wednesday evening. TA hasn't rebooted since then (3 days so far) even though it has the same firmware.
     
  9. mryan3

    mryan3 New Member

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    Jul 3, 2010
    Scratch that... TA rebooted about 10 minutes ago... hooray!
     
  10. gespears

    gespears Member

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    Aug 10, 2007
    Phoenix
    Sorry about that. Mine hasn't rebooted yet. Where's some wood?
     
  11. el_andy

    el_andy New Member

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    Aug 24, 2010
    man that is the suck. i think my TA may have rebooted once but i was unplugging and rewiring some stuff behind the tv, so, kinda figured i caused that one. perhaps the power supply assembly/ac adapters are just super flaky? Cisco's old pix501 firewalls were notorious for that (to the point that i had to superglue more than my fair share of ac adapters into the appliance - lolz). i wish i had a better idea, but i can say i really haven't had any problems since they brought this one out. In fact just looked over all the diag - been online since 8/30, taken a few soft errors from the head-end, downloaded the most recent map an hour or so ago - seems to be just fine.
    ....

    ok, walked away, ate a sandwich, thought about it more... i'm pretty convinced you have a power supply issue. you may need to replace the ac adapter, or the TA itself, but preferably both. you'll have to go thru the activation process with CV again tho (auth box, wait 20 mins till light goes solid (fully programmed), power cycle tivo, acquire signal, etc.)
     
  12. NiteCourt

    NiteCourt Member

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    Mar 30, 2005
    Erie, PA...
    I just got a new Premiere and I am having the same problem. I have a Cisco TA with a SA cable card on Time Warner. I contacted Tivo and they say it is an engineering issue with the channel map. Funny thing is I have an Tivo HD setup with the same brand of hardware and have no issues with it. I even swapped the tuning adapters and the HD still has no problems while my new Premiere does. It doesn't look like this is going to be resolved anytime soon.
     
  13. NiteCourt

    NiteCourt Member

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    Mar 30, 2005
    Erie, PA...
    I called Tivo again about this issue. After the CSR goes though all the online help he says that it is Cisco's problem and told me to call them about it! He then goes to their website and gives me their 800 number from their contact page. Like that is really going to get me anywhere.

    I say it is a problem with the Tivo software on the Premiere. I can take either of the two tuning adapters I have and plug it into my Tivo HD and it will always get the channel list. The Premiere never gets the channel list with either of the tuning adapters. Without the tuning adapter both units see the same channels minus the SDV channels. A bug in the Premiere software? I keep forcing connections on my Premiere hoping I'll get 14.6 and the issue would magically be fixed.

    I think it's sad when you buy the latest and greatest and, at least for me, it has been the worst Tivo box I've had yet. I keep it in the basement attached to a 12 year old 23" Magnavox since it can't record the shows I want.
     
  14. innocentfreak

    innocentfreak Well-Known Member

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    Aug 25, 2001
    Florida
    Have you tried contacting Margret @TiVo.com to see if she can be any help?
     
  15. NiteCourt

    NiteCourt Member

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    Mar 30, 2005
    Erie, PA...
    I sent a link to my posts to her via Twitter but I'll send a direct email if I don't hear back in a day or so. Thanks for the address!
     
  16. NiteCourt

    NiteCourt Member

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    Mar 30, 2005
    Erie, PA...
    I want to publicly thank Tivo Margret for all the help she has provided to get my issue resolved.

    As a recap whenever I plugged in the tuning adapter, live TV would only display 'Acquiring Channels' and it would never get the channels list.

    The cause: "There is a bug in the Cisco tuning adapter software that if the number of channels in the channel list is a multiple of 119 when the Tuning Adapter is set up, it gets stuck." "Right now the channel list that TWC is publishing is a multiple of 119."

    Margret contacted Time Warner to get it fixed. Last night was the first time I could really use my new Premiere.

    Thank You Margret for all your help!
     
  17. innocentfreak

    innocentfreak Well-Known Member

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    Aug 25, 2001
    Florida
    Glad to hear it. I hate always referring people to her, but I have always found her really helpful and responsive.

    Of course with my new sig in my link, you are free to complain to the FCC now also everytime you have a problem with your TA no matter how minor.
     
  18. NiteCourt

    NiteCourt Member

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    Mar 30, 2005
    Erie, PA...
    (Form 2000 Filed Via The Internet)
     
  19. Stone1555

    Stone1555 ./1337

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    Dec 19, 2008
    Glad you got your issue resolved nitecourt. but i dont think it was a fix on twc side.

    Both T/A's worked on the Tivo HD, so both were able to acquire and pass the map over. Only the tivo premier was not able to load the map. IF this was a cisco bug it would affect both adapters and your new t/a wouldn't have gotten the map at all.
     
  20. NiteCourt

    NiteCourt Member

    110
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    Mar 30, 2005
    Erie, PA...
    I thought the same thing. But here was the entire answer which makes sense to me.

    It has to do with when you set up the first Tuning Adapter on the TiVo HD. There is a bug in the Cisco tuning adapter software that if the number of channels in the channel list is a multiple of 119 when the Tuning Adapter is set up, it gets stuck. When you set up your first Tuning Adapter the channel list had a different number of channels in it. Right now the channel list that TWC is publishing is a multiple of 119. If you were to do a "clear & delete everything" on your TiVo HD and try to set it up again, it would also fail. We will contact Time Warner and find out of either: they have a fix available from Cisco, or if they can change the number of channels in the channel list.
     

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