TiVo Premiere + Cisco TA = Help

Discussion in 'TiVo Premiere DVRs' started by Darthsnipe, Jun 28, 2010.

  1. Darthsnipe

    Darthsnipe New Member

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    Jun 28, 2010

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    So anyway, I got a TiVo Premiere for my Dad as a Father's Day gift. Cablevision comes and installs cablecard and tuning adapter on Thursday, 6/24/2010. However, the tuning adapter kills the signal. Technician tries to resolve issue but tells me to do guided setup again and left. Did guided setup, no dice, I call back. Another technician comes in on Friday, 6/25/2010. We go through 3 tuning adapters that day and no dice. He also changed the splitters and F-connectors around the house (Only two splits) but still no dice. Took 5 hours of his time and he left. Called for another technician and he comes in on Sunday, 6/27/2010 and go through two tuning adapters. He knew what he was doing as he had a more detailed version of the Tuning Adapter installation instructions. Once again, no dice. Out of all visits, the only result I have gotten out of each visit is the "Acquiring Channel Information" screen and no progress. What should I do? I have exchanged the tivo premiere boxes twice and the tuning adapters 5 times. All installed correctly (blinking light, wait for no more blinky, call, wait 15 min, solid light, connect usb, wait 15 min). I know it is a constant issue with the Cisco tuning adapter (STA1520) but after so many tech visits (awaiting tomorrows visit 6/28/2010), I am about to give up the whole thing and return the TiVo premiere. This is too much stress and after 5 TAs, I think it is ridiculous to keep wasting my time on TA after TA with no luck. I have international channels that we have in our subscription and without the TA, I do not get them. Please help me troubleshoot my misery before I do the drastic.

    This is what I have done so far:

    -Replaced Tuning Adapter (x5)
    -Restarted TiVo and Tuning Adapter
    -Switched USB cables and ports
    -Switch coax cables
     
  2. arizon

    arizon New Member

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    Apr 16, 2010
    Tucson, Arizona
    Could you please describe what you mean by the TA kills the signal? Are you getting some channels with the cable card or not? What are the results of the Tivo diagnostics?
     
  3. dlramsey

    dlramsey New Member

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    Feb 19, 2006
    In my experience the boot order is a little flaky--best guess is that the implementation of the SerialLink protocol on the TA is the culprit. Power down both devices, then power up the tuning adapter, wait 30 seconds or so, and then power on your TiVo. If I power up the TiVo first, then the tuning adapter, or both at the same time I get hung on the 'Acquiring Channel Info' screen also.
     
  4. Darthsnipe

    Darthsnipe New Member

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    Jun 28, 2010
    I am not receiving any channels, it just boots me to the "Acquiring Channel Info" screen. I haven't actually looked at the TiVo diagnostics. If I were looking for something in the TiVo diagnostics, what would it be?

    I will actually try that, i will respond with the results.

    If anyone else knows any other ideas, please help!
     
  5. Darthsnipe

    Darthsnipe New Member

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    Jun 28, 2010

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    Had to reschedule Cablevision appointment today due to unfortunate circumstances. Still have "Acquiring Channel Info" issue. Anyone have any other suggestions or any numbers I should look at when going through diagnostics for the TA (give me a range for the numbers as well).

    By the way,

    I had no dice wit this method.
     
  6. Chdwil

    Chdwil New Member

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    Jun 20, 2010
    Did they try a different cable card? That may be your problem. Bypass the tuning adapter completely and if the problem is still there it is the cable card. They should give you a different card regaurdless just to be sure. It is a multistream card installed right?
     
  7. Darthsnipe

    Darthsnipe New Member

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    Jun 28, 2010
    Yes, this is a multistream cablecard. Is this what my problem was all along???? Because, my M-Card seems to be working fine, it's only when my tuning adapter is connected that I get the "Acquiring Channel Information" Screen.
     
  8. arizon

    arizon New Member

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    Apr 16, 2010
    Tucson, Arizona
    So which channels are you getting when the TA is not connected? Analog only or Analog and some Digital?
     
  9. Chdwil

    Chdwil New Member

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    Jun 20, 2010
    Multi stream is the correct card to use. They should try a different card regaurdless to eliminate any chance it is not working correctly.
     
  10. dlramsey

    dlramsey New Member

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    Feb 19, 2006
    Bummer. Sounds like maybe your TA isn't authorized on the cable company's end of things (eight blinks?), or it's not got a good connection to the headend on the signaling channel. Although, given the # of visits you wrote about that either means it isn't the problem, or your cable company is run by 5 year-olds.

    If you search the forum--somebody at some point a few years ago posted a link to the diagnostics manual for the Cisco TAs. If you can find it, you should be able to go through it and figure out what the problem is so you can clue your cable company in on it.
     
  11. Darthsnipe

    Darthsnipe New Member

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    Jun 28, 2010
    Yea solid green light. I saw the guide before making this post and I have none of those issues actually...it's just stuck at acquiring channels. I just wish Cablevision would use the Motorola tuning adapters instead of the Cisco/SA adapters. I remember using Motorola tuning adapters on an old TV from FiOS when I had them in the past and it worked like a dream.

    Heck, I even exchanged the TiVo box at Best Buy just to see if it was the box and still no dice after rebinding the cable card and tuning adapter with a call to the company.

    For my first time experiencing TiVo, it has been very unpleasant and i've lost sleep watching these forums for a solution lol.

    I am actually getting most of my subscribed channels except for a few showtime, starz, encore channels. Also, all the international channels which I subscribed to (Filipino Package) are not available. And I know those use switched digital. When the TA is connected and on (solid green light), I just get booted to "acquiring channel information" screen as soon as it's on.

    I will let the technician know tomorrow to see if he can swap out the CableCard M-Card. He was really knowledgeable when I first met him yesterday and he even said it himself: "Ever since cable companies started rolling out these Tuning Adapter pieces, it has been nothing but glitches. if only the cable companies can agree to put all channels on the card and just update the card for the customer's subscribed channels, you wouldn't have 4 techs coming to your house". It was unfortunate that I had to cancel on him that day but I managed to get a hold of the lead supervisor's number of his region and get him as a technician tomorrow. I have hopes in him.



    For everyone here, I am glad you guys are helping me:). Keep them coming please:D!! If anyone knows anything that I can do in terms of checking the diagnostics screens and what values I would need to look for, please tell me so I can further look into this so I will be ready to explore with the technician when he comes :up:.

    As far as everything goes, this is my first time with TiVo and so far, it has been a bittersweet first time experience. Sweet that I got a TiVo finally, Bitter because I cannot get my channels.
     
  12. innocentfreak

    innocentfreak Well-Known Member

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    Aug 25, 2001
    Florida
  13. Darthsnipe

    Darthsnipe New Member

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    Jun 28, 2010
    Lol, I was only mentioning what the cable technician said.

    Unfortunately, everything I have posted here is true. The five tuning adapters that I have gone through have not been functional even after exchanging TiVO premiers. Even after following the correct steps, I have yet to see the TiVo Premiere actually pick up a channel with the tuning adapter on. When the tuning adapter is off, the TiVo picks up non-sdv channels. But well, I cannot go against your word but for now, I still have a non-functioning Tuning Adapter.
     
  14. Chdwil

    Chdwil New Member

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    Jun 20, 2010
    I know this is a no brained question, but did the techs connect the TiVo and tuning adapter with a USB cable?
     
  15. Darthsnipe

    Darthsnipe New Member

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    Jun 28, 2010
    Yes...lol that's ok, no question is stupid to me :)
     
  16. Chdwil

    Chdwil New Member

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    Jun 20, 2010
    I work for a cable company and havi installed cisco ta's with numerous premiers, including my own. I have yet to see a problem like you are having. Do you have any cable boxes in your home from the cable company? If so check to see if they are working for on demand content or switched digital channels. Then move one to your room with the TiVo. If you have no cable boxes ask the tech to use his test box to see if switched digital or on demand works at your tv where you use the TiVo. If the cable box fails to work properly then it is a upstream issue caused by a bad line, fitting, or splitter somewhere. Could also be a bad faceplate at the tap.
     
  17. Darthsnipe

    Darthsnipe New Member

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    Jun 28, 2010
    I actually had a previous Cable DVR there where the TiVo is currently and had no problem with any channel when it was there. I even had my on demand working smoothly. Also, the 2nd tech actually replaced the lines, tips, splitters, and checked the tap at the pole with no dice also. This is an odd situation.
     
  18. Chdwil

    Chdwil New Member

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    Jun 20, 2010

    I really do not know what else it could be other than the card or a bad USB cable between the TiVo and cisco box.
     
  19. Darthsnipe

    Darthsnipe New Member

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    Jun 28, 2010
    So, tech comes in today. Switched out everything including CableCard and tuning adapter. Apparently, only now the dispatch from Cablevision in my region admits that there is something wrong with the network communicating with tuning adapters when the tech called dispatch. -_- Epic fail. So now I have to wait until that is fixed and hopefully Cablevision will call me back to tell me when I am fixed for this tuning adapter. This is SO ANNOYING. I have not enjoyed my TiVO experience due to lousy cable networks.
     
  20. Chdwil

    Chdwil New Member

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    Jun 20, 2010
    Sorry to hear about that. I refuse to use my companies dvr even though I get it free. I would rather pay for TiVo. I have had very little problems with my tuning adapter.
     

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