TiVo Premier + NetFlix = Reboot

Discussion in 'TiVo Premiere DVRs' started by SpookDeJur, Feb 15, 2011.

  1. richsadams

    richsadams Well-Known Member

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    Jan 4, 2003

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    The noise you're hearing during a reboot is the cooling fan running at full speed which is normal. Once TiVo finishes fully booting up the fan will return to it's normal/low speed setting (providing TiVo isn't overheating for some reason).
     
  2. Fofer

    Fofer Bo55man69

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  3. Baracuda2

    Baracuda2 New Member

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    Apr 18, 2009
    While I have seen the tivo reboot talked about here, my bigger issue is that when I stream netflix what I am watching will rebuffer itself throughout what I am watching.
    Granted, as of late this has been on 24min anime episodes. I recall it happening as much a couple months ago, which was the last time I watched a feature length movie over this.
    Anyone else seeing this problem?
     
  4. orangeboy

    orangeboy yes, I AM orangeboy!

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    Apr 19, 2004
    East Moline, IL
    I did an "Ax Men" marathon, watching about 7 hours of episodes last night, and a couple more hours this morning to end off season 3. No buffering, no reboots.
     
  5. richsadams

    richsadams Well-Known Member

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    We watched a Netflix movie from our instant queue the other night and during the initial startup it showed all of the bars/HD quality. The movie was almost perfect...no buffering. Last night we tried watching another movie. Initially it showed all of the bars, HD quality then it quickly dropped. Once the movie started it was clear that the PQ wasn't going to be acceptable.

    I switched over to our Apple TV2 and watched the same movie...PQ was perfect however about half way through it stopped to re-buffer and from then on it was pretty painful, stopping several times before it ended.

    As mentioned our home network is rock solid, 25/25 all Ethernet "hardwired", no WiFi. I've also changed the DNS from our provider (Frontier FiOS) to a couple of alternatives that measured faster and more reliable using Namebench. I don't experience this problem with Amazon VOD either.

    I'm beginning to suspect there's something else afoot...either with our provider which may be throttling or with Netflix itself. (There are a lot of other forums discussing this same issue.)

    I'm going to see how things go on our Wii and our Sammy blu-ray player next time. If they all exhibit the same problem it tells me that it's not TiVo.
     
  6. b_scott

    b_scott TiVo Fan

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    Nov 27, 2006
    chicago, il
    happened to me just now, and has happened before. It's ridiculous. My Tivo is WIRED via ethernet/coax. This should not happen either way.
     
  7. sbofen

    sbofen New Member

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    Oct 22, 2006
    This started happening to me since last friday. I stream with Roku, Wii and Tivo Premier. The only one hardwired is the Premier. My son will be watching a stream on the Wii or Roku and the internet will go down spiratically(?sp). Today, while the internet was up, I tried netflix on the Premier and it buffered and stalled. I clicked menu, and the whole thing locked, tried live tv button and it switched to blank screen. and then rebooted.
     
  8. Joey P

    Joey P New Member

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    Oct 20, 2002
    Milwaukee, WI
    I picked up a blu-ray player and new TV a week ago, both stream Netflix. What a world of difference. The TV has some odd problem where the video is fine but the audio is stuttered the entire time, but the DVD player works 100% flawlessly so I didn't really bother to try and figure out what was going on with the TV since it doesn't matter. Plus the DVD player can search Netflix (though I think I prefer the computer for that). Also the DVD player will have better audio and it also has Vudu if I get around to trying that out.

    It's really nice being able to watch a movie without having to worry about losing any recordings.
     
  9. aaronwt

    aaronwt UHD Addict

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    Northern...
    Why are people losing their internet connection? Whether I'm on a wireless connection or wired. On FiOS or Verizon DSL, my network/INternet connection is always rock solid.

    Of course this is still something that needs to be fixed. The TiVo should not reboot when in Netflix and the connection goes down. But why are people constantly having their connection go down? I would not want to use a network or internet connection for any device that will do that.
     
  10. Joey P

    Joey P New Member

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    Oct 20, 2002
    Milwaukee, WI
    As I've mentioned on this board, when the (wired) TiVo would reboot during Netflix, I noticed my (wireless) laptop would lose it's connection as well. This was happening several times a week. Up until I started streaming Netflix, my connection was rock solid, never lost connectivity for more then a few seconds and even that was only a few times a year.
    I never bothered to troubleshoot it, but I started wondering if maybe it was the router having problems. After I upgraded my router, when the TiVo would reboot, the laptop would stay online.
    Eitherway, while I'm sure the TiVo losing connectivity was causing it to reboot, I think the TiVo (or the netflix app) was causing the internet connection to go down.
     
  11. Fofer

    Fofer Bo55man69

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    A ha! The plot thickens!
     
  12. Joey P

    Joey P New Member

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    Oct 20, 2002
    Milwaukee, WI
    Just a theory (a good one too, I think), but as I have other devices that can stream netflix without taking down the network and rebooting the TiVo, honestly, I don't really care anymore. At least not enough to troubleshoot it on my own. If they put out a patch that lets it work flawlessly, I'd certainly go back. I honestly don't care about searching on the streaming device as my laptop is right next to me, but I'd prefer to stream on the TiVo since that means I don't have to turn on the DVD player, fire up the Netflix app, switch over to the the DVD input on the receiver etc...

    Also, if someone wanted to test this, they could try plugging the TiVo directly into the modem, when the TiVo crashed, immediately plug in a computer and see how long it takes for the internet to come back up. The thing that puts doubt in my mind is that when I got a new router, when the TiVo would reboot, the rest of my network would stay up and running. It could be that the old router was what was crashing (as opposed to the internet) or it could just be that the 'internet' was going down and the new router recovers faster.
     
  13. richsadams

    richsadams Well-Known Member

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    Jan 4, 2003
    My sentiments exactly. I switched to watching Netflix on our Apple TV2. Quality is always the best and buffering almost non-existent. I've no idea why TiVo struggles with Netflix, but there are obviously issues...at least for some, including me.

    I'd really like to use TiVo for everything...but for now...
     
  14. b_scott

    b_scott TiVo Fan

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    Nov 27, 2006
    chicago, il
    I just bought an ATV2 and jailbroke it. It's a magic hockey puck :D
     
  15. richsadams

    richsadams Well-Known Member

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    I jailbroke ours a little while back but I had to restore it with the latest upgrade. Might give it another go when I find time...although I never had time to do all of the fun stuff you can do after JB. I guess I just wanted to try it to see if it would work...it did. :)
     
  16. b_scott

    b_scott TiVo Fan

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    Nov 27, 2006
    chicago, il
    haha yeah :) I'm setting up a file server NAS and backing up all my movies to it to use as a jukebox with XBMC
     
  17. richsadams

    richsadams Well-Known Member

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    Pretty much as far as I got with a D-Link 2TB NAS. Worked fine!
     
  18. vicjaw

    vicjaw New Member

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    May 29, 2006
    Ironically enough my TiVo Premiere just started rebooting after Netflix fails to stream within the past two days. My TiVo is just over a month old and it is a bit of a letdown to be experiencing this.

    I can successfully reproduce the issue every time now and have confirmed that th eTiVo is the only networked device that is being affected. In other words, my Internet connection and the switch my TiVo is connected to are not disconnecting for any length of time. I tested this by streaming Netflix to various devices within my house simultaneously and only the TiVo was affected.

    Hope to see a resolution soon.
     
  19. richsadams

    richsadams Well-Known Member

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    That's not normal. I can think of a couple of reasons for what you're experiencing and they all have to do with your TiVo, not Netflix, etc.

    Since your TiVo is new you need to contact TiVo Support:

    http://support.tivo.com/app/answers/detail/a_id/1279/session/L3NpZC9obWt2Sjhzaw==

    They will walk you through a standard set of troubleshooting steps. Ultimately it's likely your TiVo will have to be replaced. Unfortunate but it happens and that's what warranties are for.

    Best of luck and let us know how it goes.
     
  20. got2golf

    got2golf New Member

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    Oct 21, 2007
    My system is solid when watching recorded TV. However the last few days it has been crashing while watching Netflix. I have no answer and no ideas. It just sucks.


    The last time I had issues was last night. I was done watching a Netflix movie. Was exiting by backing out (left arrow). When I returned to the main tivo menu the background was gone! Black only! I went into choose menu type, set it to HD and got the little dancing tivo (whatever that is about) and everything seemed fine. I think the Netflix app writes over memory somewhere. Depending on what it hits, you get strange behavior or a reboot.
     

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