Tivo Plus(?)

Discussion in 'TiVo Coffee House - TiVo Discussion' started by jaselzer, Sep 10, 2019.

  1. Donbadabon

    Donbadabon Bored TCF Club

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    TiVo is killing me with remapping the remote shortcuts AGAIN! There is no technical reason they have to reserve the top 5, and no reason why they keep screwing up the order. All to add this dumb + . I have OTA and there is nothing in there I would ever waste my time watching.
     
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  2. muzzymate

    muzzymate Member

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    seriously! I just got done re-setting up all my shortcut bars last week after they caused my choices to drop off. Then today they overwrite my choice with the worthless TiVo+ and take away my ability to change it.
     
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  3. osu1991

    osu1991 Well-Known Member

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    I just noticed the same thing.
     
  4. Tron59

    Tron59 New Member

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    Agree, and the irony of TiVo+ is that you can't pause or rewind any if the streaming channels!!! Seriously!? Get this crap off the home short cuts please.

    And does TiVo ever read these threads?
     
    Last edited: Oct 29, 2019
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  5. jmccorm

    jmccorm Special Forum Guest

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    There are so many things wrong with this update I don't know where to start. But I think they've crossed the line when they decided to use a dark pattern.

    A dark pattern? What! How? Where?

    I first noticed TiVo+ when I went to look for my To Do list. It was missing. In its place, this new option was given top billing. So did I give it a try? Are you kidding? Of course! I was excited to see what new feature my ongoing subscription fee had helped make possible. And then the landing screen came up and I could feel that something was wrong.

    The "Accept" button was pre-selected for me. Perhaps nothing and, sure, that by itself isn't a dark pattern. But it is a good start. Suspicious, I click on the link to read the terms and conditions and... oh no... there's no question. This is going to be an advertising and monetization based application of some sort. It was a real let-down. A slap in the face, actually.

    I wondered to myself if this shouldn't have been placed with everything else... like under Content Providers? But no! Who am I kidding? This is TiVo+. It deserves a top-level menu option on my DVR! This isn't just some third rate content provider, as if it was some "Mobile Content by TiVo" app. It asks... no... this demands a top-level menu placement! So I backed out and returned to the top menu. And the TiVo+ option is still there. And that's part of the rub.

    TiVo is about choice. It is about watching television on my own terms. I get to select the providers, I get to select what is shown and what is hidden. But with TiVo+ I don't get either of those things. Once I've made my choice, I want to treat TiVo+ like I treat Plex. Out of sight, out of mind. But I can't. It is stuck there. Permanently. To masquerade as the top-level device function that it clearly is not.

    Okay, so I've trained my family not to select it. And certainly not to agree to it. Good. But all of this marks the start of a dark pattern. Another component is that as the device owner, my ability to apply a Parental Control has been stripped away. I can't prevent a curious family member from selecting and agreeing to the Terms of Service on my behalf. Is a top-level menu item called TiVo+ going to eventually wear down that curious young family member? Of course!

    I probably could have let that slide. At least, until I found the second major component of the TiVo+ dark pattern. I foolishly hit the Guide button. That's the screen where TiVo offers me some of the most important controls in terms of choice and personalization. I'm able to filter out all those channels that my provider offers but I don't have access to. (The provider's DVR doesn't do that.) I'm able to filter out channels that I simply don't want. I'm able to set parental controls to keep certain content unavailable. That's above-and-beyond filtering out the adult channels. But there's this strange new interloper in this bastion of personalization and choice. At the bottom of the screen is an advertisement for the new TiVo+ application.

    Unspeakable horrible! World ending! The death of TiVo! Right? Perhaps not. Yet unlike every other channel listed in the guide, my option to remove the channel from the guide has been stripped from me. Does it conflict with TiVo's own branding and marketing? Absolutely. Does it work against the very reason I own a TiVo? For sure. Is it a dark pattern? We're almost there.

    The clearest step into the world of Dark Patterns isn't that it isn't just a link to the TiVo+ application at the bottom of the screen. The video-on-demand application is masquerading as a channel. Which it is not. And to help it fit in with a screen full of actual channels, they've plugged in the title and a short description of some random video into the line for the TiVo+ application. But... but... how is that wrong?

    The UX Collective website defines a dark pattern as "deceptive UX/UI interactions, designed to mislead or trick users to make them do something they don’t want to do". I most certainly don't want myself or anyone else in my household to accept the TiVo+ Terms and Conditions and to use that application as a video-on-demand provider. That's my choice. But if one of us is scrolling through the guide looking for a program to watch, our mind is going to be on the titles of television programs and on things we find interesting. It is not going to be on which providers we do or don't want to use. (After all, that's why we bought a TiVo and we continue to pay the service fees.)

    But... but... come on! it's easy! You just don't click on the thing you don't want... right? Well, if it was a one-time thing, sure. But that faux channel is going to be there. Day-after-day, every time you use the guide. And the geniuses behind TiVo+ are granted the opportunity to try all sorts of keywords which they hope will grab your interest. And there is no avoiding it. It really doesn't matter that the video provider is TiVo+. It could have been Yahoo! or VUDU for that matter. The idea is to wear you down and to get you back to the application's landing page.

    But it's just a landing page... right? Well, yes. With the accept button pre-selected for you. I'm sure that's not without the hope that this will gain them those few additional unintended clicks on the policy agreement. And they don't just have to trick you. That is, they don't just have to trick you. They don't just have to trick a family member. Anyone with access to the remote control can agree on your behalf. There's no blocking it.

    It all just reeks of desperation. I know I'm not missing out on anything too special because if this video-on-demand application really was desirable, there wouldn't have been any need for these tricks to draw attention to itself. I would have willingly sought it out on my own. But that's not the case here.

    In the process, they're using the deceptive dark patterns to undermine the very reason I own a TiVo and to undermine my daily TiVo experience. All that to get me to agree to the terms and conditions and use a rebranded third-party (and third-rate) video-on-demand platform. Don't get me wrong, I'm actually not against real content that is locked behind an application (the now-defunct go90 would have been great in this regard). But this isn't the way to do it.

    Come on, TiVo! Have some respect for your customers, and even have some respect for yourself. Undermining your own product's purpose isn't a path to financial success. It is a path to failure. I want to see TiVo succeed, but this just isn't the path to success.

    I wish I could still recommend TiVo to others, but TiVo has turned into that pretty girl with a giant wart on her nose. Please consider having that wart removed. :)

    EDIT: Fixed an incorrect word choice and corrected a typo.
     
    Last edited: Oct 31, 2019
  6. JACKASTOR

    JACKASTOR Active Member

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    These shows are all low quality. No playback controls and no way to know when it is playing. A complete waste of time. Also frequently stutters or pauses.
     
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  7. CharlesH

    CharlesH Member

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    No. There is no connection between TiVo and the TivoCommunity forum. TivoCommunity is an independent user forum.
     
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  8. Mikeguy

    Mikeguy Well-Known Member

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    Except that, some TiVo staff are members here and a few even read/monitor and sometimes respond to posts here, and drop information. Including its VP of Consumer Products and Services. As TiVo no longer has its own functioning forum, this is it.
     
  9. Joe3

    Joe3 Active Member

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    Well said.
     
  10. tommage1

    tommage1 Well-Known Member

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    I saw it today. Was going to try until I saw I had to accept a bunch of terms. Even then might have considered it but came here first to check content (and comments). Content does not look interesting to me (for now) and I read something here about not even being able to pause? For now will pass, ie not check off "accept".

    Yeah the mapping of the shortcuts stinks too, replaced "to do". Now only 3 assignable. I use "to do", "season pass manager", "wish lists" and "settings" all the time. For now had to drop wish lists though may re-add and remove settings. Heck I don't even use apps, now they have fixed spots for apps AND the Tivo+ app, could put Tivo+ under apps though if it's going to be a big advertising/income thing I guess they want it there all the time.
     
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  11. tenthplanet

    tenthplanet Well-Known Member

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    I got Tivo Plus, it's not a problem, it doesn't buffer when I tried some videos. It takes one line of the grid guide at the bottom, big deal. # NOTAPROBLEM Hail Hydra ! :D
     
  12. Narkul

    Narkul Active Member

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    Can we please have a TiVo+ banner scroll across the bottom of the screen while we watch our recordings, and for shows that don't have pre-roll ads, let's have a default pre-roll for Plus.

    I think TiVo should just change its name to RoVi so then we can just call it RoVi plus, because nothing about any of this makes me feel like TiVo still exists as a company.
     
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  13. Tron59

    Tron59 New Member

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    Tenthplanet, so why is it TiVo plus doesn't let you pause or rewind???? Kind of ironic TiVo plus has Zero features of TiVo. #TivoHypocrite :)

    It's #WorstTivoUpdateEver
     
    Last edited: Oct 31, 2019
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  14. tenthplanet

    tenthplanet Well-Known Member

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    Because it's streaming and not all streaming allows that on any device, it depends on who owns the content sometimes. Of course we can make the case, that nothing that can't be recorded even belongs on Tivo, but I lost that battle long ago...:confused: "When the bridge is on fire, a man who brings a match is not a threat"
     
  15. Wil

    Wil Unknown Member

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    If these people, maybe even including the VP, raised customer-centered issues or question in conflict with clearly defined corporate directions, they would be regarded as obstructionists, not on the same page, not seeing the big picture, not being team players. Customer-centered executives tend to be regarded as quaint, old fashioned; particularly at companies on their way down.
     
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  16. Mikeguy

    Mikeguy Well-Known Member

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    Sometimes, just sometimes, considering the consumer also can be seen as productive.
     
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  17. nrnoble

    nrnoble Active Member

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    I just stumbled upon this today when it appeared at the bottom of my on screen guide like it was regular channel, I almost skipped over it thinking it was just another new cable channel among the 300+ that I never watch.

    It appears to be a alpha version, or it is currently very broken.
    It streamed a 16x9 wide screen movie in 4x3 format, thus the entire image was warped.
    There was no way to get info on the movie, just like olden days when you turned on the TV and had no TV guide to look up what was being shown.
    I did find the Tivo+ App on the main screen, never seen it before today, and so far every time I tried accessing it an error message was shown on screen.
    No pausing, or any type of control over it. Its watching live programming without any guide.

    Maybe sometime in the past I unknowing selected to opt-in to some "bleeding edge" test group. I surely hope they are not rolling this out to everyone, it truly makes Tivo look bad. God knows people at Apple would be fired if anything of this quality was released to the public.
     
    Last edited: Oct 31, 2019
  18. tivoknucklehead

    tivoknucklehead Well-Known Member

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    these channels are so bad it is almost unbelievable. total embarrassment for Tivo
     
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  19. Rey

    Rey Member

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    Could this be an attempt from Tivo to see how well they can handle when cable co's move completely to IPTV?
     
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  20. Pokemon_Dad

    Pokemon_Dad Ruler of Unown UI

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    I don't think so, because then we'd be able to record this content too. Seems more like a lame wannabe attempt at getting into the streaming game.
     

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