Tivo Online Ordering Experience - YUK!

Discussion in 'TiVo Edge' started by seaninde, Oct 6, 2019.

  1. Oct 6, 2019 #1 of 15
    seaninde

    seaninde Member

    91
    47
    Sep 23, 2019
    So I ordered the New Tivo Edge on Oct 1st. It sat for 2 days in the "Order Placed Status".
    I check it every day to see its progress. None. So I contact Tivo and they send me a response. "We apologize you did not receive your order and a Replacement Order has been processed". A replacement? How can you replace something never shipped?
    So I check it today and it is still in "Order has Been Placed" status.
    Either Tivo has the worst online ordering experience or they don't actually have the Edge in stock yet. But my card has been charged in full.
    Day 6 and no changed in status.

    This is why Tivo is such a mess. They can't even launch a product correctly.
     
  2. Oct 6, 2019 #2 of 15
    Radiolarian

    Radiolarian New Member

    5
    3
    Sep 20, 2019
    I ordered by phone the first day it was available. They told me then it would start shipping between October 7th and October 10th.

    Later in a message on the forum Tivo Ted said there was a delay setting up their payment system for Canadian customers. (I am in the U.S.).

    I haven’t heard anything since I placed my order. Do they normally send out an email when a order ships?
     
  3. Oct 6, 2019 #3 of 15
    jwort93

    jwort93 Member

    71
    12
    Dec 18, 2015
    The order page online clearly says it will ship October 7th.
     

    Attached Files:

  4. Oct 6, 2019 #4 of 15
    compnurd

    compnurd Well-Known Member

    1,817
    285
    Oct 6, 2011
    You wanted people to read? So much easier to complain about an issue that isn’t a issue. I preordered the PS5 last month. Still pissed that Sony has YET to ship my order
     
    buildersboy66 and mrsean like this.
  5. Oct 6, 2019 #5 of 15
    buildersboy66

    buildersboy66 Active Member

    193
    52
    Dec 9, 2016
    Florida
    Anybody that ordered day 1 should get the lux remote for catv Edge. No joke either.
     
  6. Oct 6, 2019 #6 of 15
    buildersboy66

    buildersboy66 Active Member

    193
    52
    Dec 9, 2016
    Florida
    Not sure
     
  7. Oct 7, 2019 #7 of 15
    seaninde

    seaninde Member

    91
    47
    Sep 23, 2019
    They added that later. That was not on the page on day 1 sorry, you are wrong.
    So they had many errors on their website and this was one of them.

    Oh and why did Tivo Customer Service say they would ship a replacement last week then? lol. The one hand doesn't know what the other is doing.
     
    CIR-Engineering likes this.
  8. Oct 7, 2019 #8 of 15
    jwort93

    jwort93 Member

    71
    12
    Dec 18, 2015
    No, I'm not. I looked at the website right after the TiVo Edge was announced, and that date has always been there.
     
    compnurd likes this.
  9. Oct 7, 2019 #9 of 15
    seaninde

    seaninde Member

    91
    47
    Sep 23, 2019
    Yeah okay dude.
     
  10. buildersboy66

    buildersboy66 Active Member

    193
    52
    Dec 9, 2016
    Florida
    Who else was told in service date was on the 1st or date of order?
     
  11. jwort93

    jwort93 Member

    71
    12
    Dec 18, 2015
    Last edited: Oct 7, 2019
  12. seaninde

    seaninde Member

    91
    47
    Sep 23, 2019
    Okay, but if that's true I would think my order receipt would have said that too. Plus their online ordering system is so ancient, it does not show anything in the order info. Their website had a bunch of mistakes on it when they posted the edge (edge with 4 tuners, etc). I read everything so hard to believe I would miss that.
     
  13. compnurd

    compnurd Well-Known Member

    1,817
    285
    Oct 6, 2011
    The Edge OTA does have 4 Tuners
     
  14. jwort93

    jwort93 Member

    71
    12
    Dec 18, 2015
    Yeah, but he is referring to the fact that on the day it was announced, the Edge for Cable page erroneously stated that Edge for Cable only had 4 tuners.
     
  15. seaninde

    seaninde Member

    91
    47
    Sep 23, 2019
    OTA yes, but cable is 6, but they listed 4 with cable version. At this point it does not matter, juts have to wait to see how long it takes to get it and see what's accurate and what's not. But their ordering system is not up to snuff with most companies today. I remember when I first wanted to activate my Bolt, it said it could take up to 24-48 hrs hours. I was like really?
     

Share This Page