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TiVo Online Not Working Bolt+

Discussion in 'TiVo Bolt DVR/Streamer' started by buildersboy66, Aug 5, 2017.

  1. SkyCar

    SkyCar New Member

    20
    3
    May 31, 2017
    Great! It is working for me also -- I am running on MacOS and Firefox.
    The basics are working, but I did notice that I don't seem to have some of the playback controls I would expect. I see the "skip ahead 30 seconds" button, but no FF, REW or progress slider.
    Thanks for letting us know, and thanks, Tivo, for fixing it.
     
  2. aforkosh

    aforkosh Member

    345
    8
    Apr 20, 2003
    Oakland, CA
    It's now working for me using Safari on a Mac running High Sierra. Also, cTivo now works, allowing me to download non-restricted shows to my Mac.
     
  3. alfish1

    alfish1 New Member

    13
    0
    Sep 7, 2017
    Holy cow, they finally fixed whatever was hosed up! Mine is now working in Firefox 57.0.2 (64-bit).
     
  4. uaelremop

    uaelremop New Member

    2
    0
    Oct 25, 2017
    I just checked last night and behold!! Its working now after only four short months!
     
  5. alfish1

    alfish1 New Member

    13
    0
    Sep 7, 2017
    FYI... I'm running Windows 10 with Firefox 57.0.2 (64-bit). TivoBolt+ running 20.7.4.RC18-usc-11-849.
     
  6. bobatkins

    bobatkins New Member

    7
    1
    Aug 27, 2010
    Tivo online has been down for at least the last week.

    :(
    This page isn’t working
    online.tivo.com took too long to respond.

    HTTP ERROR 504
     
  7. billygoatpig

    billygoatpig New Member

    13
    1
    Aug 28, 2017
    Tivo's commitment to their online system is...well, it just sucks. Thankfully Youtube TV came to my area. Used the trial, loved it, and I'm moving on from traditional cable based TV because it is just the worst, Tivo included. I'll be selling all my Tivo gear, including the utterly horrific Tivo Minis with literally the worst app ecosystem on the planet. Have you used the Plex app? Holy shiiiiiit, it sucks. Bye Tivo, bye regular cable. You never did a decent job, and it's not entirely your fault because cable TV is horrific.
     
  8. tenthplanet

    tenthplanet Active Member

    997
    130
    Mar 5, 2004
    Keep a Tivo for OTA if you can, you'll need it when the internet goes down and you can't get to your cloud recordings. And yes the internet will go down at the most aggravating times. Been there/Done that/Still doing it.
     
    kpeters59 likes this.
  9. sparkyhotm

    sparkyhotm New Member

    2
    0
    Nov 21, 2017
    Agreed. They're housed on the Amazon-Cloud service, and at least one of their IP addresses for online.tivo.com is bad.
    ~~~~
    C:\Users\Dad>nslookup
    Default Server: google-public-dns-a.google.com
    Address: 8.8.8.8
    > online.tivo.com
    Server: google-public-dns-a.google.com
    Address: 8.8.8.8
    Non-authoritative answer:
    Name: tve-ws-pd-tivo.elasticbeanstalk.com
    Addresses: 35.166.6.0
    52.41.207.210
    Aliases: online.tivo.com
    online-prod.aws.tivo.com
    ~~~~
    When you hit 35.166.6.0, you're hung. They need more servers, and better addresses.
    If they'd remove the "online" dependency in their product, or give you a choice to remove that, I'd be all over it. It really sucks.
     
  10. billygoatpig

    billygoatpig New Member

    13
    1
    Aug 28, 2017
    For us, there really is no point in keeping anything to do with traditional TV (cable or OTA). Our internet has gone down once in four years, and even if it went down 25x that, it'd be less disruption than using Tivos with all of Tivo's online problems. Don't even get me started with the fact that Minis don't have wifi...in 2018. Compared to using a Roku with Youtube TV, Tivo just feels outdated and clunky. I seriously hate using it now.
     
  11. alfish1

    alfish1 New Member

    13
    0
    Sep 7, 2017
    Looks like they changed something yet again, it quit working for me for a while now everything is working again!
     
  12. whywhynot

    whywhynot New Member

    3
    0
    Aug 12, 2018
    new TIVO Bolt user here. i cannot access my TIVO's shows/movies on the website even though the MAK and serial number are correct. i get this message "We did not find a TiVo box on your account."
     
  13. billygoatpig

    billygoatpig New Member

    13
    1
    Aug 28, 2017
    Welcome to that premium TiVo experience. If you have decent internet and can get youtube TV or Hulu live or any of the other streaming services then take that TiVo back. It doesn't get better. TiVo is great in case we somehow slip back to 2004.
     
  14. HerronScott

    HerronScott Well-Known Member

    6,081
    666
    Jan 1, 2002
    Staunton, VA
    So you see the TiVo when you log into your account on TiVo.com but get this error when using the same account on online.tivo.com? Weird but I think only TiVo can help you with that kind of problem.

    Scott
     
  15. whywhynot

    whywhynot New Member

    3
    0
    Aug 12, 2018
    I have Netflix and good internet but there is no way i am returning the Tivo, i love it. i would have missed a lot of rarely-airing/premiere movies if not for it.
     
  16. whywhynot

    whywhynot New Member

    3
    0
    Aug 12, 2018
    from what i've read in this thread, Tivo support isn't very reliable.
     
  17. JoeKustra

    JoeKustra in the other Alabama TCF Club

    13,845
    1,928
    Dec 7, 2012
    Ashland, PA...
    The new support site has chat (no experience). There is Twitter (@TiVoSupport) and I had better luck there. Use of the TiVo Help forums is a waste.

    new -> Tivo Customer Support Community

    bad -> TiVo - Customer Help Forums
     
  18. ManeJon

    ManeJon Member

    39
    4
    Apr 14, 2018
    I've had that experience with online not finding anything - I changed the online from the correct BOLT to a Mini and then back to the BOLT and that seemed to clear up the problem for me. Why? or what it just timing I have no idea but worked for me.
     

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