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TiVo Online Not Working Bolt+

Discussion in 'TiVo Bolt DVR/Streamer' started by buildersboy66, Aug 5, 2017.

  1. Oct 22, 2017 #81 of 111
    nappyhoose

    nappyhoose New Member

    1
    0
    Oct 22, 2017
    I am also having the same problem on all computers and browsers. I have two Bolts and the firmware is up to date on both but I get the blue wheel when trying to stream from either of them online. This blows!
     
  2. Oct 23, 2017 #82 of 111
    dboreham

    dboreham Member

    37
    2
    Jan 19, 2016
    It is finally FINALLY working for me now. No reply on any of my tickets of course..
     
    Mikeguy likes this.
  3. Oct 24, 2017 #83 of 111
    jwp543@

    jwp543@ New Member

    11
    1
    Jan 18, 2016
    Still not working. Is this a Bolt+ problem with Tivos made in Mexico on Sept. 4, 2017 that were a part of the $99 lifetime Premier upgrade? Has anyone with this batch of Tivos been able to stream on online.tivo.com
     
  4. Oct 25, 2017 #84 of 111
    uaelremop

    uaelremop New Member

    2
    0
    Oct 25, 2017
    I registered on this site just to reply to this thread and add my voice. My Bolt also has not been able to stream to any PC in my home since August. It is extremely frustrating as I have been tearing apart and testing my network with no results. I'm glad to see that I am, at least, not alone in this struggle.
     
  5. Oct 26, 2017 #85 of 111
    guykuo

    guykuo New Member

    16
    6
    Oct 19, 2014
    Yes. One of my Bolts & one Bolt Plus that previously were unable to stream, but are now able to stream to Chrome, were from the Sept 4 Premier upgrade deal. I didn't reconfigure anything in my network. BTW, my network was always ok. Just none of my Bolts could stream to Chrome.

    What changed, I have no idea. We didn't get any diagnostics during the forever spinning blue. Maybe TiVo is tinkering with some hidden device settings in each account that enables which type of streaming is allowed. All three of my Bolts (1 Plus, 2 regular) could stream just to IOS, but not to MacOS. Then, mysteriously, they started working.

    One thing I do notice, now that streaming is working, TiVo online is incredibly buggy if you don't force a web page reload when starting up the website or switching between TiVo boxes. Unless the web page is freshly loaded, it tries to use old, cached data, that pertains to the wrong TiVo box. That makes TiVo Online hang or produce really unpredicatable results. So, hit that refresh icon at least once to get things synchronized.
     
    Last edited: Oct 26, 2017
  6. Oct 31, 2017 #86 of 111
    SantaMonicaD

    SantaMonicaD New Member

    4
    0
    Oct 11, 2017
    Has anyone checked their browser's console (dev tools) to see if there is any notable problem? I noticed when I click the play button, I get a couple websocket failed connections.

    MindRpc.js.pagespeed.jm.0vnlUE0laU.js:1 WebSocket connection to 'ws://undefined:1500/' failed: Error in connection establishment: net::ERR_NAME_NOT_RESOLVED

    Makes me wonder if there is a network issue where their app isn't successfully resolving the name/address of the tivo box.
     
  7. Oct 31, 2017 #87 of 111
    dminbelv

    dminbelv New Member

    2
    0
    Oct 14, 2017
    Yes, I get the same error message using dev tools and firefox's browser console when I click watch now button on Tivo's online site. I asked for support help, created a ticket, almost 2 weeks ago and have not gotten a response yet.
     
  8. Nov 2, 2017 #88 of 111
    dannodtivo

    dannodtivo New Member

    1
    0
    Feb 25, 2016
    When I got my bolt in early 2016, I had the same problem, but only with shows recorded from certain channels. Submitted a ticket way back then: 05569798

    Now I can't get anything to stream via my computers.
     
  9. Nov 3, 2017 #89 of 111
    quikah

    quikah New Member

    23
    0
    Dec 15, 2006
    Has anyone resolved this through support? I sent email to support, but they closed it saying they added it to their ongoing or known issues. gee thanks. They suggested calling, but I am not going to waste my time going through their script if it doesn't fix anything.
     
  10. Nov 18, 2017 #90 of 111
    PaulAlex7000

    PaulAlex7000 New Member

    12
    0
    Jan 24, 2004
    Hello.... I'm now experiencing this problem. Bought my Tivo Bolt about 6 months, everything was fine. Then starting last week, I was running into the same problem.
     
  11. Nov 21, 2017 #91 of 111
    dotparker

    dotparker New Member

    8
    1
    Oct 28, 2015
    I started a new support ticket. Here is Support's response:

    ...Thank you for contacting TiVo Customer Support.

    We apologize for the inconvenience this has caused you. Our Engineering team is already working on this case. If there's an update you will be receiving it through your email. Have a great day and please do take care of yourself.

    The Case Number for this inquiry is [xxxxxx] . Please refer to this number if you choose to contact us again regarding this request....

    Sincerely,
    Carl Hessler​
     
  12. Nov 21, 2017 #92 of 111
    SkyCar

    SkyCar New Member

    17
    3
    May 31, 2017
    I came here because of this exact problem (can't watch shows via Tivo Online -- endless spinning blue wheel). I am on MacOS High Sierra. I tried Safari, Firefox and Chrome. I also tried private browsing in Chrome and Safari (disables plugins). All gave the same result. No error message, just endless spinning. I can see the list of all my shows, but they just won't play. I am on my local network.
     
  13. Nov 21, 2017 #93 of 111
    buildersboy66

    buildersboy66 Member

    103
    22
    Dec 9, 2016
    Florida
    This is crazy already, still an issue for people. When I first posted this thread not a one replied, or stated they were having similar issue. I am doing nothing different from the day this thread started and today online.tivo.com is still working for me now. How it cleared up for me I have no idea, I know support had nothing to do with it either. This is a mystery issue that will not go away. Be patient, it might just go away for you too.
     
  14. Nov 21, 2017 #94 of 111
    sparkyhotm

    sparkyhotm New Member

    2
    0
    Nov 21, 2017
    I just ran my flash updates for both IE and Chrome on Windows 7 - Tried to view recorded content from my PC - no joy.

    Here's what I think - Tivo Support and Development are lying. They have to be. Nobody has a working product, breaks it, and can't restore to the last known working product until they fix the bugs in the new release.

    If that's true, then why would they lie about it? They're stuck. They're likely being sued, or at least threatened by someone that if they allow the product to continue to function as-is, they will end up in court. Rather than face that, and defend their product, they turned off the "offending" parts, and hope the uproar about lost abilities will die down.

    Who would sue them? The Movie Industry. Google XBMC or Kodi, and see what happens to companies that try to produce a good working product.

    Why do I really believe this is what has happened to my Tivo? As both a proof, and a work-around attempt, I build an Android Virtual Machine on my computer, and went to the Google Play store and loaded the Tivo app. Now, I've tested my Tivo on my iPhone, and it plays my recordings fine in-house. I tested it on my Android Tablet, and it plays there too. But when I tried my work-around and tried to play it on my Android Virtual Machine, the app detected I was running on an Intel x86 processor, and shut down. Why would it do this? Because Tivo doesn't want you to play content on that platform, likely because there's ways to mirror it to the web, or remove protections from the content. I've not seen it, but that would be my guess.

    So, I'm left with this - A Tivo with a lifetime contract, that worked when I bought it, but now it doesn't - because Tivo didn't want it to anymore. This is the foundation for something called a "Class" of users. This Class has had their rights taken away by Tivo - their right to use a system they purchased in a working state, that was broken by Tivo. I use the word "Class" so you'll understand my next statement - Class Action. If you're an attorey, and this sounds like something you agree with, shoot me an e-mail at sparkyhotm at hotmail dot com. I'll work with you to get the suit started.
     
    Last edited: Nov 22, 2017
  15. Nov 22, 2017 #95 of 111
    buildersboy66

    buildersboy66 Member

    103
    22
    Dec 9, 2016
    Florida
    OK on that note...TiVo must know whats going on yes.
     
  16. Nov 23, 2017 #96 of 111
    pgoelz

    pgoelz Member

    318
    21
    May 1, 2005
    Made me look ;)

    I just checked and Tivo Online streaming from my Bolt basic to my Windows PC is still working correctly. This WAS an issue for me on the previous software revision but was resolved with whatever we are currently running.

    So unlike the last time this issue surfaced, it is apparently not broken for everyone. Not sure if that helps ;)

    If they can't fix it for you, do what I did..... demand a credit on your account for the lost functionality. I asked for (and received) a credit equal to three months of service. I figured short of actually cancelling, costing Tivo actual money was the only means I had to express my extreme displeasure at how they break things and then take their own sweet time fixing them. If it costs them money, perhaps they will eventually pay closer attention to issues and fix them faster.

    Paul
     
  17. Nov 24, 2017 #97 of 111
    SkyCar

    SkyCar New Member

    17
    3
    May 31, 2017
    I will offer a workaround of sorts. I have no problem playing Tivo Shows on my iPhone with the iOS app. I can screen mirror that to my Mac through 3rd party Mac app Air Server. The result is I'm watching my show on the Mac, which I can't do through online.tivo.com. There are similar screencasting apps for Android/Windows.
     
  18. Dec 16, 2017 #98 of 111
    amok777

    amok777 New Member

    2
    0
    Feb 26, 2016
    After many months tivo online is working and I can watch my shows online on my windows PC.
     
  19. Dec 16, 2017 #99 of 111
    SantaMonicaD

    SantaMonicaD New Member

    4
    0
    Oct 11, 2017
    Thanks for posting.Just checked and it is finally working for me as well.
     
  20. PaulAlex7000

    PaulAlex7000 New Member

    12
    0
    Jan 24, 2004
    I confirm that it's working for me now, as well! :)
     

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