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TiVo Online Not Working Bolt+

Discussion in 'TiVo Bolt DVR/Streamer' started by buildersboy66, Aug 5, 2017.

  1. dboreham

    dboreham Member

    36
    1
    Jan 19, 2016
    Or at least "trying to stream" since it doesn't actually work for me.
     
  2. dboreham

    dboreham Member

    36
    1
    Jan 19, 2016
    Hardly a surprise, but no response of any sort (other than the ticket creation acknowledgement email) from Tivo on this yet.
     
  3. Ross Pokorny

    Ross Pokorny New Member

    5
    0
    Oct 8, 2017
    Lemme know how that works out for you. Tivo says they know they have a problem but cannot seem to solve it. WTF? I did not drop a grand to be fed this kind of bs. Either get it right or start giving some money back. They sent me a free slide remote as compensation but that doesn’t work right either. Arrggghhhh!
     
  4. dboreham

    dboreham Member

    36
    1
    Jan 19, 2016
    As always, they closed the ticket (I suspect they just run a script that closes all open tickets ever morning). This was the response:

    Thank you for contacting TiVo Email Support.

    We would like to inform you that the Tivo Online issue has been resolved. Our system engineers are currently updating our system to provide a better service to our valued customers which may have caused the login issues. We apologize for the inconvenience. If you are still experiencing login issues, you may want to try the steps below to resolve/fix the issue:

    1. Clear cache on the browser.

    2. Restart your PC.

    3. Try a different browser.


    I've opened a new ticket (07315799).
     
  5. Ross Pokorny

    Ross Pokorny New Member

    5
    0
    Oct 8, 2017
    Tried it all. Cleared cache on both Safari and Chrome, restarted the Mac, I still got nothing. Just that annoying spinning blue circle.
    And please don’t say oh the problem is it’s a Mac because it was working fine with my Premier only quit working after I got the Bolt, or should I say DOLT.
     
  6. dboreham

    dboreham Member

    36
    1
    Jan 19, 2016
    They might as well tell you to hold some dried seaweed over the PC.
     
  7. dboreham

    dboreham Member

    36
    1
    Jan 19, 2016
    And today as always I received the post-ticket-closing "satisfaction survey" email.
    As always I gave them zero zero zero zero in the survey and as always my response will be ignored.
     
  8. buildersboy66

    buildersboy66 Member

    35
    2
    Dec 9, 2016
    Florida
    This issue is so weird, when I first posted this thread there was not one reply or a person willing to see if they also experienced this issue. I ended up returning a likely perfect Bolt+ because TiVo and the community was totally cold on the issue.

    At this time I am able to watch my recorded programs @ online.tivo.com from my Bolt+, and my cable channels live. Using Chrome with current build. The problem many have seems very selective, I find it totally bizarre. I also have read some off topic issues within this thread that are not related to my original subject/issue. It seems back on track though.

    TiVo support btw is total BS in every single way, starting with their Asian workforce/offshore support whatever...It is at the point I hope for the best and just don't call them anymore. It took months for a refund, and my threats they just did not care about either. I went postal in a corporate reply and it was finally put through. Then they wanted a survey, ya right! And they phoned after the credit was put through...I would not answer. For what they put me through...I have nothing to say period!

    Good luck all getting it working. I feel your pain much much!
     
  9. dboreham

    dboreham Member

    36
    1
    Jan 19, 2016
    The fact that the problem affects only some users isn't too surprising to me as a software developer. There are countless potential reasons. For example : it only affects users who don't have UPnP deployed on their network; it is caused by some server-specific issue at Tivo and therefore only affects users served by that server; it depends on network latency; it depends on network throughput; and so on.

    The fact that the problem seems to "go with" the user or the network might be a clue: it happens on every single one of my many PCs and it happens with completely different browsers (Chrome and Firefox).
     
  10. mintierg

    mintierg New Member

    1
    0
    Oct 11, 2017
    I have the same problem and finding this thread has motivated me not only to submit my own ticket with tivo to make sure they are aware of this issue, but also to also create an account so I can thank you guys for looking into this.

    For me it started about 2 months ago as others have described: I can see all the shows on my DVR but when I try to stream I get only the spinning blue circle.

    MacOS Sierra, Tivo bolt, tried on firefox and safari. Just stopped working some time ago and now I am forced to watch TV on my tablet. Shockwave player is up to date and I believe there anrn't no bozo network issues . :grimacing:
     
  11. Sparky1234

    Sparky1234 Active Member

    619
    58
    May 8, 2006
    Same still?
     
  12. buildersboy66

    buildersboy66 Member

    35
    2
    Dec 9, 2016
    Florida
    No. Issue started with 20.7.2, cleared up for me on same release a few weeks ago. Just checked to see if still working @ online.tivo.com with 20.7.4 and no issues to report. Still using Chrome at this time.
     
  13. dboreham

    dboreham Member

    36
    1
    Jan 19, 2016
    If you have the time to do some debugging it would be interesting to try to compare the behavior of your working setup vs a broken one. First thing I'd be interested to see is the javascript console log output for the time around opening a streaming session. This would tell us whether the error messages we're seeing are related to the problem or a red herring.
     
  14. buildersboy66

    buildersboy66 Member

    35
    2
    Dec 9, 2016
    Florida
    how do I check the javascript output log? very good about networking pc etc...just tell me what to do.
     
  15. buildersboy66

    buildersboy66 Member

    35
    2
    Dec 9, 2016
    Florida
    really this is sad, over two months since this issue first popped up, TiVo was less than helpful or concerned, like it was my issue. (running sentence) What the hell is going on there, support is like none at all!
     
  16. shenders

    shenders New Member

    8
    0
    Aug 15, 2015
    A couple of weeks ago I sprung for the $99 lifetime service transfer to Bolt deal - at this point I have a Premiere (due to be deactivated at the end of the month), with a TivoStream box, and a white Bolt. Tivo-online still works for the Premiere+Stream, but for the Bolt I get the blue spinning circle. When I look at the javascript console output (using Firefox) for a non-working playback attempt from the Bolt, I see the error message:
    21:19:17.898 Firefox can’t establish a connection to the server at ws://undefined:1500/. MindRpc.js.pagespeed.jm.0vnlUE0laU.js:1:1315

    But I see the same message in the console output for a working playback from the Premiere+Stream:
    21:15:37.511 Firefox can’t establish a connection to the server at ws://undefined:1500/. MindRpc.js.pagespeed.jm.0vnlUE0laU.js:1:1315

    In the network log, In both cases I see a get svcinfo to port 49152, but for the Bolt that's the only interaction, but for the Premiere it's immediately followed by a get sysinfo/control?config=session&action=acquire and also a crossdomain.xml call - both of which happen before the undefined:1500 attempt. This tells me that the undefined:1500 failure is probably not relevant, and whatever is failing happens after the sysinfo call, but before the undefined:1500 call. Just a theory - it could be that the handshake with the Stream box is different in some way than the handshake to the Bolt. Might be interesting to get a data point from a working Romeo.
     
  17. dboreham

    dboreham Member

    36
    1
    Jan 19, 2016
    This is promising. Can you grab the content of the responses to see if the server returns something different in the working vs non-working case?
     
  18. dboreham

    dboreham Member

    36
    1
    Jan 19, 2016
    In Chrome:

    Menu->More Tools->Developer Tools

    Then you'll see a tab labeled "Console".

    There's a little "road sign" icon at the top left of the pane that allows you to clear the log which is handy for capturing only the log output relevant to some specific action (like trying to stream).
     
  19. dboreham

    dboreham Member

    36
    1
    Jan 19, 2016
    They didn't close this new ticked immediately. Instead they sent a response saying :

    I understand you're still having problems streaming through online.tivo.com and I do apologize if you're unable to fully enjoy the TiVo Experience due to this problem. We're thoroughly investigating the problem so we can come up with a fix as soon as possible.

    THEN they changed the ticket status to "Waiting on Customer" !

    I've updated the ticked with a comment to the effect that they can't be waiting on me since they haven't asked me to do anything...
     
  20. shenders

    shenders New Member

    8
    0
    Aug 15, 2015
    The responses have several differences. I not sure what's significant - I haven't tried looking at the js code yet, but here's the data:

    get svcinfo - Bolt
    Response Header
    Server: tivo-httpd-1:20.7.2.RC24-USC-11:849
    Set-Cookie: sid=CAB1BADB2C1D2607; path=/;
    Content-Length: 367
    Content-Type: application/json; charset=UTF-8
    Cache-Control: no-cache, no-store
    Access-Control-Allow-Origin: *
    Connection: keep-alive
    Keep-Alive: max=10, timeout=30

    Response Body
    sg 849000190426B78
    svcStreamingClients {…}
    Num 1
    Max 12
    sysTimeWarped false
    svcStreamingStateExt 6
    streamingStateFailureReason 0
    httpsCertState 2
    SecureHLSState 2
    ServiceLevel 67
    ServiceStreamingAllowed 1
    platformType minos
    flavor release
    version 8
    majorVersion 8
    minorVersion 0

    get svcinfo - Premiere (actually this is to the Stream box)
    Response Header
    TRANSFER-ENCODING: chunked
    CONTENT-TYPE: application/json
    DATE: Fri, 13 Oct 2017 18:10:29 GMT
    LAST-MODIFIED: Thu, 01 Jan 1970 00:00:00 GMT
    SERVER: Linux/2.6.33.3, UPnP/1.0, Portable SDK for UPnP devices/1.6.8
    X-User-Agent: redsonic
    Accept-Range: none
    Cache-Control: no-cache, no-store, must-revalidate, pre-check=0, post-check=0, max-age=0, max-stale=0
    Expires: Sat, 26 Jul 1997 05:00:00 GMT, 0
    Pragma: public, no-cache
    Access-Control-Allow-Origin: *
    CONNECTION: close

    Body
    sg 1300000801E5CEC|74800019042836…300019119D953|A940001902BB91B
    svcStreamingClients {…}
    Num 3
    Max 12
    sysTimeWarped false
    svcStreamingStateExt 6
    streamingStateFailureReason 0
    httpsCertState 2
    MAKState 2
    MRVCertState 2
    SecureHLSState 2
    ServiceLevel 67
    ServiceStreamingAllowed 1
    guidedSetupInProgress 0
    svcNextCall 1507989746000
    svcTcdCallStatus {…}
    svcStatusMajor 10
    svcStatusMinor 1
    svcStatusPercentage 0
    platformType silverstreak
    flavor release
    version 8
    majorVersion 8
    minorVersion 0
    end end
     

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