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Tivo Online Issues

Discussion in 'TiVo Help Center' started by blobly, Jul 10, 2018.

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  1. blobly

    blobly New Member

    27
    1
    Aug 5, 2009
    Recently been having issues connection to my Bolt+ via Tivo Online
    via my PC

    I get the Message "Can't Communicate with Tivo Box"

    I can remote log into my router and verify that it is on obviously connected to the internet or I could not remote in.

    Tivo is hardwired to router, so not a wifi issue.
    Tivo is getting all it's updates and you can stream shows fine from the actual unit.

    In the past i have rebooted the router and then I can connect via Tivo online, but recently that is not even working.

    Anybody else having issues?
     
  2. JoeKustra

    JoeKustra in the other Alabama TCF Club

    14,847
    2,221
    Dec 7, 2012
    Ashland, PA...
    Nope, but "recently" is a bit vague. There have been outages, but none recently. :)

    Is Tivo Online down?
     
  3. blobly

    blobly New Member

    27
    1
    Aug 5, 2009
    I can get to the Tivo online site, just doesn't seem to connect to my box without a reboot of my router
    Trying to if others have the same issue, or it's on my end with my router/box
     
  4. JoeKustra

    JoeKustra in the other Alabama TCF Club

    14,847
    2,221
    Dec 7, 2012
    Ashland, PA...
    Next time it fails, run the network diagnostics (internet diagnostics) on the TiVo. It only takes a minute.
     
  5. ThAbtO

    ThAbtO TiVoholic by the bay

    9,455
    471
    Apr 6, 2000
    SF Bay Area
    Try giving EVERY device on your network a reboot. The Tivo also.
     
  6. blobly

    blobly New Member

    27
    1
    Aug 5, 2009
    One i reboot the entire router, i seem to be able to connect
     
  7. JoeKustra

    JoeKustra in the other Alabama TCF Club

    14,847
    2,221
    Dec 7, 2012
    Ashland, PA...
    It would be helpful to see what the TiVo thinks about its local access when you have the failure. Two items to look at: the router's IGMP Proxying (disable) and use of a reservation which allows the TiVo to keep its IP address if the router assigns a new one when the lease expires.
     
  8. ThAbtO

    ThAbtO TiVoholic by the bay

    9,455
    471
    Apr 6, 2000
    SF Bay Area
    You keep saying you rebooted the router, but what about the Tivo itself? Yes, you may need to reboot that also.
     

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