Tivo offering $99 lifetime upgrades to some users

Discussion in 'TiVo Coffee House - TiVo Discussion' started by innocentfreak, Feb 7, 2010.

  1. waterchange

    waterchange Member

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    Jun 29, 2010

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    In case anyone is interested in another data point on this lifetime upgrade ...

    I had a Series2 DT on 3 year monthly plan (I see $7.61 monthly charges which used to be $6.95 charges as I'm on MSD). Originally activated 9/2007 and running through 9/2010. I bought a $99 Tivo HD from Blockbuster and transferred the service over.

    Then I sent in an email to Tivo support simply inquiring if my account qualifies for $99 lifetime upgrade figuring it couldn't hurt as there's nothing to lose. It's debatable if I would've upgrade the Series2 to lifetime for another $99 but definitely worth it if I could do the HD.

    I unexpectedly get a call back today stating that yes, I could get the $99 lifetime and asked whether I wanted to do it now or in September when my current plan expires. I said I'd like to do the upgrade now and was told it'll take a couple of days to go through. It just happened today so it's not a done deal but I'm hopeful that I'll have $99 lifetime on my new Tivo HD in a couple of days!
     
  2. Jul 2, 2010 #302 of 401
    TheWGP

    TheWGP Hmmm...

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    Thanks to everyone on this thread who has posted regarding continued success with this. I actually just got a $99 TivoHD at Blockbuster and switched it onto what was left of my 3-year prepaid sub (expires in October) and then saw this thread! Good thing I didn't already decide to upgrade it to lifetime and pay the $299 - I got NO email about the availability of this deal, so this thread was it for me.

    One nice phone call later, and a very helpful phone tech, my account now reads the future service plan as $99 lifetime. $198+tax for a TivoHD lifetimed - doesn't get much better than that! Granted, I did pay $299 almost three years ago, but hey, I'll take it!

    (In sum: this is still alive as of July 1, 2010 if you had a 3-year from when lifetime was not available!)
     
  3. hastypete

    hastypete Member

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    Oct 2, 2007
    I've sent an email requesting this offer. Crossing my fingers. I too would have purchased the lifetime had it been available. I did get an email from them this morning with a code for $100 savings (PLSR) to upgrade to lifetime. That means paying $300 to upgrade. seems like a good deal until you add it to the $300 I paid three years ago. $600 for lifetime is a bit steep. I'd have paid $400 for it three years ago.

    Well, I can cross my fingers. Thanks for the info.
     
  4. hastypete

    hastypete Member

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    Oct 2, 2007
    Wow, I barely had pressed send when I got a return call. I qualified for the deal specifically since lifetime was not available when I purchased. They set it up and it will bill the day my 3 year term expires.
    Also note that from that date to 3 years, an exchange unit will cost $150 (if the unit ever fails). after 3 years from that date, the lifetime would have a transfer fee. I wasn't sure whether it was $200 for the whole exchange and transfer or just for the transfer with the exchange unit + $150. I didn't get that clarified. But still, I'm happy with the $99 either way.

    Thank you Tivo, and thank you Tivo user community.
     
  5. keenanSR

    keenanSR Well-Known Member

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    Oct 12, 2004
    Santa Rosa CA

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    What email address did you use?
     
  6. abeagler

    abeagler Member

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    Sep 21, 2006
    My subscription was going to expire in September; I had been on a three-year prepaid contract. Today I received a renewal email from TiVo offering me $100 off the regular price of lifetime service. So, I sent them an email from one of the product support pages; in response I was told I needed to call customer service at 877-367-8486.

    I called them, and I explained to the rep that I'd been on a 3-year prepaid deal, that PLS was not available at the time I signed that contract, and that I would have signed up for it had it been available. I explained that I'd been reading since January about the $99 lifetime deal for subscribers like me; I mentioned that I'd called about it in Jan or Feb, and been told I'd need to check in again closer to the time of my renewal. I very politely asked if I could be made eligible for the $99 lifetime deal. The rep put me on hold for 3 or 4 minutes, and when he came back he told me he'd gotten authorization to give me the $99 lifetime deal.

    So, thanks to all in this thread!
     
  7. Phantom Gremlin

    Phantom Gremlin Active Member

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    Tualatin,...
    I think $99 lifetime upgrades is one of the smartest business decisions that TiVo has ever made!!!

    Tivo has been hemorrhaging subscribers for years. This should help stabilize the numbers and will also create brand loyalty.

    Too bad it's so unpublicized.
     
  8. keenanSR

    keenanSR Well-Known Member

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    Santa Rosa CA
    I guess TiVo doesn't even like me, they won't even respond to my email.:rolleyes:
     
  9. salenics

    salenics New Member

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    Jul 20, 2010
    Alexsandria
    wow, that sounds great!
     
  10. Aug 1, 2010 #310 of 401
    DVRFarSling

    DVRFarSling New Member

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    The offer is supposed to be online, but after following the directions on email...
    "As a special thank you for being a TiVo customer, we would like to offer you a $100 savings on a Product Lifetime service upgrade. With Product Lifetime service, you can enjoy your TiVo DVR with no monthly bills for the life of your DVR. To take advantage of this limited-time special offer, please visit http-//www-tivo-com/manage and select the Product Lifetime option from the future payment plan screen. Then, enter this promo code: PL*****."

    the link is dead and redirected to main sales site. After following tech support for Premeiere directions by going to my account, using future subscriptions...there is NO place to put special code! After I asked support through email option outlining the clear error, all they said was there was no way to do that online and I'd have to call. Pathetic and deceptive practices! THEN don't send the message out with wrong directions, I'm sure they want people to give up and just pay full amount.
     
  11. Aug 1, 2010 #311 of 401
    shwru980r

    shwru980r Well-Known Member

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    That could be, but I'd still make the call for $100.
     
  12. Aug 5, 2010 #312 of 401
    RyRy_M

    RyRy_M New Member

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    I received the email this morning notifying me that my 3 yr prepaid subscription is ending in October, along with the offer for $100 discount for product lifetime service. So I called in to customer service, fully expecting to have an easy conversation and get things set up for the $99 upgrade - only to have the rep at first tell me that this promotion expired on July 31st. She put me on hold to check on it further, and then came back and said that you have to receive an email that explicitly offers that promotion in order for them to do it. I told her "thanks, but don't change anything right now" - then opted for Plan B.

    I used the sample email text from post #213 of this thread (sorry, I don't have enough posts to be able to add links), added my specific account info, and fired it off to 'tivo-support@tivo.com' - and, low and behold - I got a call about two hours later from someone in the TIVO Executive Relations Department that was happy to tell me that I was eligible for this deal! He verified all of my information, read the terms and had me verbally agree to them, then it was a done deal!!

    It seems that sending an email is definitely the most effective way to get this taken care of quickly and painlessly!!
     
  13. Aug 5, 2010 #313 of 401
    peter888chan

    peter888chan Member

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    I had the same situation. Although the person who called me wasn't able to directly give me the $99 for lifetime as the code he tried to enter wouldn't work as it expired. So we went the route of getting lifetime for $299 then getting a credit back for $200. My 3 year prepaid was set to expire in November.

    Calling them about getting this promotion didn't work for me.
     
  14. Aug 6, 2010 #314 of 401
    chazas

    chazas Member

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    I had exactly the same experience, posted in another thread. I advise taking that route, not calling.
     
  15. Aug 6, 2010 #315 of 401
    mikeyts

    mikeyts Stream Warrior

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    If you actually read this thread, you'll see that it's full of success stories of people who e-mailed (as well as a few failures). Calling customer support very rarely works; it worked for a little while in the beginning (it worked for me, but I received the e-mail offer a week later, so I was on their list anyway).
     
  16. Aug 6, 2010 #316 of 401
    RyRy_M

    RyRy_M New Member

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    Actually, the current page (page 11) of this thread includes two examples of people saying that they had success by calling customer support. Both of those posts were in July 2010 - which is definitely recent - and nowhere near the "beginning" of this thread!

    I do agree with you that emailing customer support seems to be much more effective for this issue (which I stated in the title of my earlier post), but your condescending tone (and use of italics) with regard to people first trying to call customer support isn't really justified - or helpful in this situation
     
  17. Aug 6, 2010 #317 of 401
    mikeyts

    mikeyts Stream Warrior

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    What I meant was read some significant portion of thread--at least scan the last few dozen or so posts. I subscribe to this thread and was kind of surprised to see people discussing something we'd pretty well established as though it were a new discovery. The discussion about e-mailing tivo-support@tivo.com began on March 20th in post 151. That e-mailing that address and letting them call you back usually works when calling customer support usually doesn't is pretty old news. Hell, long after we'd discussed it ad nauseum here, I mentioned it in the TiVo Series 3 thread at AVS Forum back at the beginning of June (here). Since then 8 people have posted in that thread to state that they got the deal (a couple of them surprisingly actually got it by phoning customer support).

    (BTW, the number of the "current page" depends upon what you have the page size set to in your user options--mine is set to 50 per page, making it page 7 for me).

    No big deal in any case.
     
  18. tlc

    tlc Active Member

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    Mmm. This must be where I am. I definitely would have picked lifetime if it was available. (I strongly prefer paying up front to monthly fees.) But I'm on a 3 years monthly instead of 3 years up front and I don't remember why. Must have been this MSD deal.

    My plan is up 9/17 and it looks like it will move from $7.44/mo to $9.95/mo.

    So, I can try to get lucky with the $99. What are my other options?

    Edit: Besides $9.95/mo, $99/yr, $299 lifetime they're offering me on tivo.com
     
  19. cseamon

    cseamon New Member

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    Mar 16, 2008
    I received an email offering $100 off the lifetime sub, bringing it down to $299. While it's a good enough deal compared to the 3 year plan, what's the likelihood that my unit lasts that long:confused:? I'm already in the process of replacing a power supply and motherboard, and I'm at 33 months...
     
  20. lessd

    lessd Well-Known Member

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    CT
    I can't believe you would pay to replace both when you can get a working unit used on E-Bay for a good price. You did not tell us what model you are repairing. My oldest TiVo is from early 2005 and still working without problems. I did replace the drive just after getting the unit to get more space.
     

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