Tivo not recognizing my ethernet connection - It's connected!

Discussion in 'TiVo Help Center' started by plantsower, Sep 14, 2020.

  1. plantsower

    plantsower Member

    202
    5
    Dec 24, 2003
    CA

    Advertisements

    I am getting this error message:
    TiVo Device Error Code
    C133
    Error Type
    Network
    TiVo Error Code Text

    Cannot connect to the service. (C133)

    "There is a temporary problem with the connection to the TiVo Service. Don't worry—we'll have things back to normal shortly. In the meantime, you can watch live TV, recordings, and on demand shows. For updates on this issue, visit tivo.com."
    *****

    I called Tivo, but they said it was my router, and they want to do a conference call between me, Tivo and TP-Link tomorrow. My router is fine. All my digital devices are connecting to the wifi just fine. My Smart TV connects to wi-fi and my ethernet cable just fine. In trying to find out why I can't connect, I clicked on various links on Tivo, and after trying to connect got the message that they couldn't find the DHCP server. I also got the message they there was no gateway to be found or some such language. I don't know what else to do. Any ideas?

    Here is another weird thing. I can download programs and everything seem to be working until I use the search feature. That's when nothing pops up and it all seems to disconnect from the internet. I reboot and all is well unless I use search. So weird. Thanks for any ideas.

    Rita
     
  2. ThAbtO

    ThAbtO TiVoholic by the bay TCF Club

    12,187
    1,044
    Apr 6, 2000
    SF Bay Area
    All these things you tried are fine, even the Tivo. Would need to know what model Tivo, now its connected, does it connect to Tivo service (the main point)

    The C133 error is mainly from the Tivo servers and they may be down at the point when it tried to connect. See when it last tried to connect. It may have been the middle of the night when the servers go down for maintenance.
     
  3. plantsower

    plantsower Member

    202
    5
    Dec 24, 2003
    CA
    I have a Tivo Premier. I know, old!! But it works fine. I don't get into the inner workings of Tivo too often. How do I see when it last connected?

    Also, if the Tivo server is down, I would have thought customer support would have checked for me. It seems it's not in the USA anymore. :(

    Thanks.


     
  4. ThAbtO

    ThAbtO TiVoholic by the bay TCF Club

    12,187
    1,044
    Apr 6, 2000
    SF Bay Area
    You can find it in the Settings, network. Its also where you can manually force a Tivo Service connection.
     
  5. NorthAlabama

    NorthAlabama tabasco rules

    11,269
    2,977
    Apr 19, 2012
    sweet home, al

    Advertisements

    ...and diagnose/test the connection...
     
  6. plantsower

    plantsower Member

    202
    5
    Dec 24, 2003
    CA
    I can't check right now because someone is using the TV. I went to Tivo online and saw this: Check Your DVR Network Connection
    There is a problem communicating with your DVR. Please make sure your DVR is connected to your home network, then try again.

    I will check the settings when I get a chance later tonight and tell you when it last connected. So frustrating! I checked my smart TV and the internet is connected to it via ethernet like I said. Not sure why Tivo isn't recognizing that. :(


     
  7. kpeters59

    kpeters59 Well-Known Member

    2,988
    615
    Jun 19, 2007
    Houston, Texas
    KMTTG can provide those details, even while the TiVo is being used:


    tsn 746000XXXXXXXX
    softwareVersion 20.7.4b.RC3-746-2-746
    userDiskSize 1922744016 (1833.67 GB)
    userDiskUsed 971952000 (50.55%)
    parentalControlsState off
    internalTemperature 36
    zipCode 77079
    activeVideoOutputFormat 720p
    platform 4
    netflixEsn TIVO-XXXXXXXXXXX
    hdcpVersionInfo unknown
    collabSliceVersion CP_Standard_t2 v.2224
    programInfoTo 2020-09-26
    gcCompletionTime 2020-09-14 16:57:46
    indexCompletionTime 2020-09-14 16:46:32
    dialInCode 000, TFA=0
    serviceState XXXXXXX
    serviceLevel C: 101220
    serviceMapInfo 25: TIVOPVR SpigotMap
    serviceConnectionInfo:
    {
    "lastAttemptTime": "2020-09-14 13:19:58",
    "lastCallStatus": "succeeded",
    "lastSuccessfulTime": "2020-09-14 13:19:58",
    "nextScheduledTime": "2020-09-15 14:49:51"
    }
    vcmConnectionInfo:
    {
    "lastAttemptTime": "2020-09-14 23:47:13",
    "lastSuccessfulTime": "2020-09-14 23:47:13",
    "nextScheduledTime": "2020-09-15 02:44:49"
    }
    remoteAddress 0
    recordingCapacityHdHours 318
    recordingCapacitySdHours 2782
    freeDiskSpaceSdHours 1375
    freeDiskSpaceHdHours 156
    What's On recording (channel 638)

    tunerId background
    channelNumber 612 (KPRCDT)

    tunerId foreground
    channelNumber 638 (FNCHD)



    -KP
     
  8. kpeters59

    kpeters59 Well-Known Member

    2,988
    615
    Jun 19, 2007
    Houston, Texas
    Have you tried unplugging your Modem/Router?

    -KP
     
  9. plantsower

    plantsower Member

    202
    5
    Dec 24, 2003
    CA
    Yes. I rebooted router. I rebooted Tivo. I went through the diagnostic test with Tivo on the phone. With the diagnostic test it said router ports need to be opened and gave a list of router ports. That's why Tivo is calling me back tomorrow and connecting with my TP Link router techs. I just hope it's not so complicated that I can't do any of it.

    Nothing has changed with my router, so I don't understand why it's talking about opening router
    ports. Hopefully, I will find out tomorrow.


    Have you tried unplugging your Modem/Router?


    -KP[/QUOTE]
     
  10. plantsower

    plantsower Member

    202
    5
    Dec 24, 2003
    CA
    I'm not sure what any of this means, but thank you.

     
  11. kpeters59

    kpeters59 Well-Known Member

    2,988
    615
    Jun 19, 2007
    Houston, Texas
    This is the relevant portion:


    -KP
     
  12. ThAbtO

    ThAbtO TiVoholic by the bay TCF Club

    12,187
    1,044
    Apr 6, 2000
    SF Bay Area
    She doesn't know KMTTG.
     
  13. plantsower

    plantsower Member

    202
    5
    Dec 24, 2003
    CA
    Ok, I went to settings and it said:
    Last attempt: 9/14 6:39 p.m.
    Last success: 9/4 6.55 a.m.
    I tried to connect again at 8:30 p.m. tonight and got the message: "No gateway found."



     
  14. kpeters59

    kpeters59 Well-Known Member

    2,988
    615
    Jun 19, 2007
    Houston, Texas
    What IP Address is reported by your TiVo?

    Can you Ping it from another Device on the Network?

    -KP
     
  15. JoeKustra

    JoeKustra in the other Alabama TCF Club

    19,953
    3,671
    Dec 7, 2012
    Ashland, PA...
    On same screen, at the bottom, Network Troubleshooting. Run Internet Connection. Where does it fail?
     
  16. plantsower

    plantsower Member

    202
    5
    Dec 24, 2003
    CA
    Under network diagnostics the TCP port fails and the DNS test details failed.


     
  17. plantsower

    plantsower Member

    202
    5
    Dec 24, 2003
    CA
    IP address on Tivo is 192.168.1.151. I don't know what ping means.



     
  18. plantsower

    plantsower Member

    202
    5
    Dec 24, 2003
    CA
    OK. I want to update everyone on what's happening. It's very confusing but good. I called Tivo back today because no one called me when they said they would. The CS rep had me take the ethernet cable out of my TV and put it into the Tivo itself. Makes sense, but it worked before by being in the ethernet adaptor I had attached to my Amazon Firestick. I think that adaptor went bad because the TV said I wan't connected to the internet and Tivo stopped connecting on 9/4/20. So I connected the Ethernet cable to my smart TV itself yesterday, and all was well except for Tivo not recognizing it.

    Now that I have connected the ethernet directly to the Tivo it's downloading everything. The one thing I am worried about is that I had to take my powerline adaptor out of the Tivo ethernet port to put in the ethernet cable instead. I was using the powerline adaptors to download my shows, etc. But, it seems to be working without the powerline adaptors. Can anyone explain this to me? Why did I need a powerline in the first place?

    When I first used the powerline adaptors I didn't use an ethernet cable. I counted on wi-fi. The powerline adaptors are instead of using the wireless N adaptor or any other device like that. So, what I am thinking is that by using the ethernet cable I don't even need the powerline adaptors. Am I right? I don't understand electronics very well, but this makes sense now if this is the case.
     
  19. ThAbtO

    ThAbtO TiVoholic by the bay TCF Club

    12,187
    1,044
    Apr 6, 2000
    SF Bay Area
    You never included these details in your original post(s).

    Tivo needs to told whether its going to connect by wifi, or ethernet.
     
    unclehonkey, dianebrat and kpeters59 like this.
  20. V7Goose

    V7Goose OTA ONLY and Loving It!

    1,639
    531
    May 28, 2005
    New Mexico...
    We can only guess at what things you might have done in the past to set up your home network, but it certainly sounds like you need to start over fresh with the help of someone who knows this stuff.

    A powerline adapter is only needed it you have a location in your house where you cannot run an Ethernet cable. Clearly that is not needed at your current TiVo location; because, you just told us you have it connected now to wired Ethernet! If you need more than one wired Ethernet connection at the same location (such as for both the TV and the TiVo at the same time), just buy any cheap Ethernet switch with at least as many ports as you need.

    As for the old powerline adapters, remove them all unless you need one of them to connect to some remote place in your house where you do not have any other option for a wired Ethernet connection. If you do need to keep using them, then make sure you understand how they need to be setup (you need two of them - one located some place where it can connect to your router by wire, and the other one in the remote location where you do not have an Ethernet wire).
     

Share This Page

spam firewall

Advertisements