Tivo+Netflix=worst implementation ever

Discussion in 'TiVo Series3 HDTV DVRs' started by lowepg, Dec 24, 2008.

  1. Jan 3, 2009 #81 of 318
    berkshires

    berkshires Member

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    There has been noticable improvement in recent times over what it was the prior couple of years.
     
  2. Jan 3, 2009 #82 of 318
    lowepg

    lowepg New Member

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    Sep 20, 2005
    Name-calling? Nice- soooo defensive. :rolleyes: But, that wasnt even the dumbest thing you posted....lol...

    Please re-read your comments and then realize how stupid they are. Done yet?

    So, unless I sign up to be a beta tester, I cant complain when the released products dont work? LOL. I must have missed that in the advertisment. It's not like you have to hack your tivo to try to use Netflix- it pops up for ALL to use right on screen.

    "Dad, the tivo is frozen and I cant get it to work"
    "Ok, well, its TiVo- lets try a reboot"
    "Its been stuck on this screen for an hour now, it wont work"
    " Oh, DAMNIT, it's my fault- I didnt signup for the beta"
    " I guess we can listen to the radio till TiVo fixes it?"

    Your comments are foolish and fanboy extreme. Beta tester.... L O L!

    Thanks though, silliest reply Ive seen all week.... Another poster I can safely put onb the ignore list.

    lol...beta tester!
     
  3. Jan 3, 2009 #83 of 318
    magnus

    magnus Tivo User

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    You keep complaining but the point is that you don't do a damn thing to help Tivo test. So, you complain about how they test and yet you really don't know what they do to test.

    Again, show me where I said that it was a convenient option.... I said it was a worse case scenario.

    Yes, as a consumer you do have the right to complain about this but you've taken it too far (and you never do anything to try to help the situation because you're not a registered beta tester). It's not the end of the world, the sky is not falling and it's time for you to move on.

    I'm sure that Tivo knows how serious this issue is and they are working to fix it. Maybe you might even sign up to beta test it. :D



     
  4. Jan 3, 2009 #84 of 318
    lowepg

    lowepg New Member

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    Sep 20, 2005
    Yeah, actually I do know how beta testing works. I choose not to. However, I dont NEED to help them test- I took that other option called PAYING. :eek:


    It looks like we all have inadvertantly signed up to beta test this feature.

    And, you make the same mistake many do who frequent these boards: A very small percentage of users are "power users" who make 1000+ posts to a consumer products discussion board! :rolleyes:

    Im not the only TiVO user in my household, I have 5 different units, and one of the things I (usually) love about tivo is how intuitive it is for ALL users. I have an 8yr old and 9 yr old who use tivo daily.... they are pretty smart- but I odnt think they should have to know how to re-image the tivo to be able to download a movie.

    And by the way, please note this Netflix feature wasnt rolled out as some alpha-stage product that was expected to be buggy and for the brave-at-heart only.....
     
  5. Jan 3, 2009 #85 of 318
    magnus

    magnus Tivo User

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    Nov 12, 2004
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    Whatever, yet again you miss the point. I'm sure that Tivo does more to test things than just have a beta testing group but it seems like people like you (that demand perfection) would be willing to do official beta testing.

    It's not the end of the world. and you don't have to re-image to fix it.


    Again, show me where I said that it was a convenient option.... I said it was a worse case scenario.
     
  6. Jan 3, 2009 #86 of 318
    mtchamp

    mtchamp New Member

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    Brand new Netflix customer. You can add me to the happy list. I almost cancelled the Netflix trial. Maybe Netflix should give a free month, because I really can't watch too much TV everyday and it's been particullay busy for the holidays. I didn't like having to go to a computer to set up instant shows and didn't find enough time to do a good amount of searching.

    I'm now in a habit of going to a computer anytime anywhere, even by phone. I thought the available movie titles were not enough I'd want to watch again, then I found Historical Documentaries that really pleased me. I also got used to navigating the Netflix website. I will keep it, get my one free DVD at a time. I watched Iron Man last night and it's worth $8.99 a month.
     
  7. Jan 3, 2009 #87 of 318
    Videodrome

    Videodrome tivo - please wait..

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    My experience with tivo so far, has be "throw it on the wall and see if if sticks" programming. The fact that netflix crashes with a network interruption, shows the lack of care of these programmers . A network interruption is expected and is normal, even Firefox, and IE work with network issues, because anyone who has ever worked online, knows memory has to be unlocked for a network program or the system will hang indefinely.

    The other problem is menu transition, the extremely slow rate to change a menu, and no revert option if you make a mistake. I swear Tivos attitude is where it, too bad.
     
  8. Jan 3, 2009 #88 of 318
    magnus

    magnus Tivo User

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    I agree with most of your statements. I'm much happier knowing that Tivo knows about the reboot issue and has identified what to do about it. I sure hope they are relaying that to the CSRs.

    I initially had planned to cancel my trial but found that once they identified the issue that it was something that:

    1) does not happen often
    2) is easily remedied


    I am on the almost happy list. There are still a few issues that I have:

    1) reboot problem (but not in the past few weeks)
    2) crackling audio when coming back from Netflix to live tv
    3) crackling and out of sync audio when watching some Netflix titles


     
  9. Jan 3, 2009 #89 of 318
    dwsutton

    dwsutton Franklinlock

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    Jan 19, 2008
    Franklin, TN

    Wow, my thoughts exactly. IF they put up recent TV shows that possibly I missed OR some movies that were worth watching, it might be a great addition. Im planning on canceling my new Netflix due to lack of content.
     
  10. Jan 3, 2009 #90 of 318
    moyekj

    moyekj Well-Known Member

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    Mission...
    For those complaining about lack of instant titles it's important to remember that you also have option to get latest DVD or Blu Ray via snail mail (which also gives you much higher quality), so it's not like you are limited to just instant titles with Netflix/Tivo. I also wish the selection was much broader and hopefully over time will improve, but I'm happy to have the snail mail option as well for latest movies. I use instant mostly for older movies or TV series I missed as a nice complement to snail mail.
     
  11. Jan 3, 2009 #91 of 318
    Brainiac 5

    Brainiac 5 New Member

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    Aug 24, 2003
    Columbia,...
    I'm not lowepg, who you were responding to, but: I think you are missing the point. If it really only takes a network interruption to cause these problems to happen, then TiVo really could and should have found that in testing. Their customers have a right to complain. I don't think TiVo would tell you otherwise - when they've posted on these boards they've apologized and said they're working on fixing things, which is all they can really do.

    Complaining that a feature crashes the machine, and in some cases corrupts it in some way so that it won't boot anymore, is not demanding "perfection" - those aren't minor problems.

    As for beta testing, many people don't volunteer to beta test because they want to keep their TiVos reliable. They pay TiVo to do whatever testing is needed to make the release reliable before it is sent to their boxes.

    Some people's TiVos have been rendered inoperable, apparently by the Netflix app. The only way to fix it seems to be to get a replacement from TiVo or re-image the drive.

    I don't know what the problem is with just admitting that TiVo unfortunately didn't catch some problems in their testing that they should have. It happens; all a company can do in such a case is accept that there'll be some criticism and try to fix things as soon as possible, which TiVo is doing.
     
  12. Jan 3, 2009 #92 of 318
    magnus

    magnus Tivo User

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    Nov 12, 2004
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    I guess my real point is that at some point you should stop beating them up for making a mistake. Yes, they need to fix it and need to do it soon but I don't think that just because the guy says it's the worst implementation ever that it makes it so. Or that stating that it make boxes inoperable helps at all. That's just simply not true.

    Also, if the guy has 5 Tivos! Then you would think that he could spare one of them to do some beta testing every once in a while. Exactly, how do you expect Tivo to have every configuration out there? How do you expect that they are to do this testing that needs to be done? Maybe there are not enough beta testers and if you guys helped out every once in a while, then maybe just maybe, there would not be such big issues when they roll things out.

    I wonder if you guys somehow missed this post.

    http://www.tivocommunity.com/tivo-vb/showthread.php?t=413339

     
  13. Jan 3, 2009 #93 of 318
    ciper

    ciper Active Member

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    It annoys me that we got YouTube (crappy low quality videos of people falling off bikes) and Netflix (able to destroy the machine and only stereo sound) instead of QAM mapping. Way to go Tivo
     
  14. Jan 3, 2009 #94 of 318
    proudx

    proudx Member

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    Sep 16, 2008

    like others have said, why should a paying customer have to work for free on his personal time "beta testing" products for a company?

    I don't think its unreasonable at all for a consumer to expect Tivo to fully test products sold before putting them on the market broken.

    Magnus, you highlight the problem with Tivo Fan Boys. Defending them to no end. Tivo fan boys are nearly as bad as Mac fan boys.

    Just curious, are you employeed by Tivo?
     
  15. Jan 3, 2009 #95 of 318
    lowepg

    lowepg New Member

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    Sep 20, 2005
    And what is your motive for the incessant, illogical defense of this poor implementation. Even TiVo isnt defending these problems- why are you?

    Ok, well I've been using TiVos for almost 10 years... had almost every model from old blue moon 14-hrs to DSR6000's to series2, 3, HD, etc. In all that time this is the only "upgrade" they've released that can render the box useless. Please tell me a worse implementation from TiVo and I will recant.


    It is true. READ. If a network connection cannot be established after a crash- the tivo will NEVER complete the boot. Joe Average who uses TiVo and gets this crash will think his tivo is blown-up. (not everyone comes here- you know?). In fact, as recently as last week- CSR's at TiVO still dont seem to be able to diagnose this correctly.... maybe they all dont surf these boards either? :eek:


    odd, Tivo keeps charging me for all 5 :)

    back to this silly argument... I laugh out loud everytime I read it. Part of me thinks you're just trolling and not serious. I dont think YOU kow what beta testing really is. I've beta'd various software from old BBS software (!!!!) to Os/2 Warp to MS Products to online games, etc. Its not just "playing around with new stuff" its pretty intensive and time consuming when done right. I dont choose to do that with TiVo. My damn series3 has been flakey enough!

    lol... it's not like they are testing software that needs to run on 1000's of permeutations of software/hardware/drivers/etc. Tivo controls the hardware AND software platforms here. It appears they didnt test the "unusual" situation of a net drop during playback? Does that seem like some obscure situation that would be hard to anticipate?

    Didnt think so. TiVo got this wrong. They already apologized - so I ask again, why are you defending what they already admitted is a problem. Bored or troll?
     
  16. Jan 3, 2009 #96 of 318
    bru_man

    bru_man Member

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    MMM, the worst release for me was the last the one before the current v11 one, that one meant both my s3 and HD stopped recording programs till I reordered the season pass, but that is partially self inflicted since it seemed to affect people with upgraded drives.

    Actual now that I think about it, the worst one I had was one of the direct TV HD releases where the menus were very very slow when you had a lot of programs stored on the TV.
     
  17. Jan 3, 2009 #97 of 318
    magnus

    magnus Tivo User

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    And people like you that complain that the sky is falling.... what about those people????

    No, I don't work for Tivo. Do you work for Dish?

     
  18. Jan 3, 2009 #98 of 318
    avatarhands

    avatarhands New Member

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    Jan 2, 2009
    Wow.

    Count me as one of those insensitive, over-demanding customers who expect the poor lads at TiVo to not release an update until it can at least be shown to do no harm to the box.

    I just got off the phone with customer service--no, they don't acknowledge their software has caused a problem, and NO, they won't replace my now-completely-dead S3 at no charge. That'll be 150 bucks, ma'am, thank you for your loyal patronage all these years, we'll send you a refurbished machine to replace the one we executed with our half-baked software...

    My S3 is BRICKED. As in, no, I can't get it to function, no matter what the CSR asks me to do with it. And now, I get to pay to have it replaced, money I can ill-afford. End of the world? No. Just damned poor customer care, and lousy service.. :thumbsdown: :mad:
     
  19. Jan 3, 2009 #99 of 318
    eeg0323

    eeg0323 New Member

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    Sep 11, 2003
    I gave up on Netflix and deauthorize the S3. Tried to watch 4 different movies last night and none would go. Every one of them got all the bars to the HD quality, but if they played at all it was for only 15-20 seconds and then have to stop and recieve more. A couple played only the audio with grey scree for video.
    This has to be one of TIVO's worst ever implementation. Will monitor these boards and see if any patch is offered that may eventually make this an application worth using
     
  20. Jan 3, 2009 #100 of 318
    ZeoTiVo

    ZeoTiVo I can't explain

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    oh? so TiVo controls the cable cards, the routers, the wireless setups, the internet companies and their proxy servers/hardware.
    TiVo controls the content providers and the source files that Netflix converst to the files used to stream? They control that conversion process? They control the Netflix software that serves that up?

    Perhaps TiVo developers had not found the solution to how to deal with a permanent net drop. Perhaps they met with Netflix and Netflix pointed to the contract that said release by this date, and then Netflix said the net drop is your problem and deal with it.

    This would be no defense of TiVo and I am sure they are looking to fix this bad bug.

    I am amazed all the time though at people who work in software or have tested and always seem to forget how tough a job it is to forsee all the permutations and events that will have to be endured by the product. Please name for me the products that have been free of major bugs since DOS 3.3?

    Heck the iPhone did not work correctly on 3G networks when it came out - are you going to say that Apple does not know how to do good QA testing? Or that Apple did not test the 3G capability of the iPhone?
     

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