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Tivo Mini Vox remote will NOT pair in RF mode

Discussion in 'TiVo Coffee House - TiVo Discussion' started by jcthorne, Nov 3, 2017.

  1. MMorrow

    MMorrow New Member

    1
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    Nov 13, 2007
    My minis are all TSN A92, and none of the suggestions allow the BT dongle to pair with the VOX remote. WeaKnees steered me to this thread. Sounds like they and Tivo needs to advertise that the remote+dongle does not work with older minis, had I known that I would not have ordered.

    How do I know if I’m running “hydra”, and if I need that how do I upgrade to it?
     
  2. idksmy

    idksmy Active Member TCF Club

    378
    135
    Jul 16, 2016
    Compare what your Tivo(s) are running with the Hydra pictures on the Tivo website.

    If you don't know whether you are running Hydra, I suggest you not install it.
     
  3. TiVo_Ted

    TiVo_Ted Well-Known Member

    235
    715
    Oct 3, 2000
    Pleasanton,...
    Checking back in here on a few voice remote issues. They are all covered in this thread, but let's try to break it down:

    - Some MINI VOX devices came with a VOX Remote that does not seem to be auto pairing. They are not paired during manufacturing, because the remotes are packed into the box later in the process. By design, they are supposed to pair automatically during Guided Setup. This apparently is not happening. A few people have been able to reset their remotes and get them working, but a couple of people seem to report that nothing works for them. In that case, we can send you a replacement remote to see if that fixes things. We are in the process of doing this and retrieving the original remotes to see if there is some sort of firmware problem on the early remotes.

    - We are definitely having a problem with 1st gen MINI devices whose TSN starts with A92. These devices were tested, but something must have gone wrong. We are working to fix this now and plan to include that in our upcoming patch release. This could be a few weeks out though. I'm really sorry that something got missed here.

    - We are hearing about other pairing problems with VOX Remotes and Roamio or BOLT DVR's. Some of these seem like they are fixed with a variety of the fixes reported on this thread. Other people report that nothing works. I am looking into a couple of these cases personally. First, to be clear, in order to use a VOX Remote with a Roamio, you must purchase the remote that comes with it's own Bluetooth dongle. No other Bluetooth dongles work with Roamio and the VOX Remote. Without the proper Bluetooth dongle, your remote will only work in IR mode and voice control will not work. Also, the original Roamio and BOLT remotes are both RF4CE (ZigBee) remotes, not Bluetooth. Bluetooth is much more susceptible to interference from WiFi routers, fluorescent lights, microwaves, cell phones, etc. So, even though your existing remote worked fine, you may need to rearrange things in your AV setup in order for the new remote to work reliably.

    I am preparing a single document that contains everything you can try in order to diagnose remote pairing issues. I'll post that shortly.
     
  4. SANdood

    SANdood New Member

    14
    1
    Nov 13, 2001
    Tyngsborough...
    A few WEEKS!?#@*

    Here's the problem with that - all my A92 Mini's (4 of them) are now all but useless because I had to upgrade them to the new Experience, which requires the Back button (where left-arrow used to suffice). I can't use the new remotes in IR mode, because they keep trying to pair, and eventually they will pair with my Roamio's dongle (on another floor in the house), which obviously isn't good.

    My family is not liking this "new Experience" very much...
     
  5. null145

    null145 New Member

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    Aug 3, 2017
    I've got an A93 mini that my remote won't pair with. It used to be paired but I reset the remote to clear an accidental AV code from the power button. That was my mistake and only after running into trouble did I realize I made a second mistake by resetting the remote. After clearing the remote I cannot get it to pair again. I did notice that my phone can see the remote as an available bluetooth device for pairing if that matters at all. It starts to make me question if the issue resides with the dongle itself. IR and RF modes have both been tried with no impact on the ability to pair.
     
  6. James Stephens

    James Stephens New Member

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    0
    Nov 10, 2017
    Hello there, I purchased a spare VOX Remote when I bought the Mini VOX. I tried the spare remote but I can't get it to pair either. Maybe this is also one of the early remotes that has the same problem if that is indeed what is going on. I'll call Tivo tomorrow to see if I can arrange for a new remote.
     
  7. James Stephens

    James Stephens New Member

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    0
    Nov 10, 2017
    I called Tivo today. I was told this is a known issue. A case has been created and I was told that I would receive an update via email when a new version of firmware is available for the Mini Vox which resolves this issue. There is no plan to send me another remote at this point in time.
     
  8. High Technology

    High Technology Member

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    10
    Apr 16, 2006
    Are you trying to pair a second remote with the Vox? I am not sure if you can pair multiple remotes with the same box simultaneously You may need to reset the pairing on your box too, which is the different reset procedure I posted above if you want to try pairing the spare remote INSTEAD of the original one.
     
  9. Nak

    Nak Member

    129
    24
    Aug 18, 2010
    I actually have 3 remotes paired to my Mini VOX. The Vox remote that came with it, an earlier slide remote with a dongle, and a slide pro remote. The first two work fine, on the Slide Pro every button on the keyboard is dead.
     
  10. poulos_tim

    poulos_tim Not-So-New Member

    39
    1
    Feb 14, 2003
    Lancaster, PA
    You can use the "Zoom" button instead of the "Back" button on the original Mini remote. I also have an A92 Mini that won't fully pair with my new VOX Remote, but I was using the original remote with the Zoom button for a few days while I waited for my new remote to arrive.
     
    SANdood likes this.
  11. High Technology

    High Technology Member

    59
    10
    Apr 16, 2006
    Sorry, I should have been clearer in my response since you were asking about a second VOX remote. I don't have a second VOX remote to test this on, but my understanding was that you couldn't pair multiple Bluetooth (i.e., Vox) remotes to the same box. Again, I can't try this, but since BT is an encrypted / two-way technology, I am assuming the box can only "talk" to one Vox remote at a time.

    As far as the other remote technoligies, they each have their own interface/hardware so I can see being able to use the Slide remote and the Vox remote simultaneously. I presume the older RF remotes were one-way/unencrypted radio signals, so you can use as many of these as you want simultaneously (I used to use 2 RF remotes with my DirecTV system years ago).

    FWIW, The Slide Pro, I believe is a known issue with Hydra -- a software issue that wasn't properly tested.
     
  12. idksmy

    idksmy Active Member TCF Club

    378
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    Jul 16, 2016
    I have 2 Vox remotes, connected to 1 dongle on my Roamio Basic.
     
  13. High Technology

    High Technology Member

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    Apr 16, 2006
    Thanks. Does the voice button/voice search work on both remotes and are both remotes flashing the yellow light on button presses (indicating BT instead of IR which would be red)?

    If so, I stand corrected (and learned something in the process).
     
  14. idksmy

    idksmy Active Member TCF Club

    378
    135
    Jul 16, 2016
    Voice works on both and both flash yellow.
     
  15. Nak

    Nak Member

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    Aug 18, 2010
    I should have been more clear; I am not running Hydra. My Mini Vox is running the old GUI. This is just getting too confusing, 4 distinct pieces of hardware and two GUIs. (I know there are more than 4, but I believe it's 4 pieces of hardware that might run Hydra... Roamio, Bolt, Mini and Mini Vox) Plus a lot of people are confused still about the Mini and the Mini Vox. I'm still seeing posts that claim they're very similar, when in fact they are no more similar than the Roamio and the Bolt.
     
    buildersboy66 likes this.
  16. buildersboy66

    buildersboy66 Member

    54
    5
    Dec 9, 2016
    Florida
    BTW Thank you Nak for getting my TiVo Mini VOX's paired! post #17
     
    Nak likes this.
  17. TiVo_Ted

    TiVo_Ted Well-Known Member

    235
    715
    Oct 3, 2000
    Pleasanton,...
    Some of you are going to get some satisfaction out of this...

    In the spirit of dogfooding, I setup a BOLT VOX and 2 new MINI VOX's, all connected via MoCA with a separate MoCA Bridge. The BOLT VOX and MINI VOX paired to their remotes during setup just as they are supposed to do. But, the VOX Remote that came with the second MINI VOX would not pair with the MINI VOX. It would blink once red quickly (IR) and then would flash yellow slowly trying to pair. But, it would not blink quickly showing it had paired. So, I decided to carefully try everything we've told you guys to try:

    - Unplugged the BOLT VOX and other MINI VOX so there was no possibility of the remote connecting to another TiVo box.
    - Made sure there was no RF interference near the new MINI VOX
    - Took the batteries out and replaced with new batteries
    - Held the remote near, far, upside down, sideways, etc.
    - Restarted the MINI

    It still would flash red with key presses and slow blink yellow trying to pair. Then, I tried the next step (remote control Global Reset):

    - Held down TiVo + Power, followed by 3 thumbs-down and ENTER

    The remote still wouldn't pair. At this point, my wife commented - "Wow, if your customers have to go through this, they must be pissed". Yeah, thanks honey. So, I decided to try the old RF4CE reset that High Tech posted in #29 on this thread:

    - Force the remote out of RF mode and into IR mode only - Hold down TiVo + the letter "C" button until the remote flashes red 3 times. Now, the remote should only flash red when pressing buttons.
    - Point the remote at the MINI VOX and press <CLEAR><ENTER><CLEAR> 221 <CLEAR>. This clears the pairing table on the MINI, although this probably wasn't necessary since the MINI had never been paired with anything before. It can't hurt.
    - Press any button (I used the up arrow) and see if the remote goes into pairing mode flashing slow yellow. You can also force it to enter pairing mode by holding down TiVo + BACK key.

    At this point, my remote immediately paired with the MINI in RF mode and voice control worked. Since a couple of other people reported that this worked for them too, I'll have our customer support team update their instructions accordingly.
     
  18. JoeKustra

    JoeKustra in the other Alabama TCF Club

    9,000
    704
    Dec 7, 2012
    Ashland, PA...
    Thanks. I learned a new item today: dogfooding. I wish it was a job requirement for everybody. :)
     
  19. Diana Collins

    Diana Collins Well-Known Member TCF Club

    2,815
    197
    Aug 21, 2002
    New York...
    Yeah...I wish I could get my developers to try and use our software - they would stop whining every time I give them a usability change. ;)
     
  20. jwilson2598

    jwilson2598 New Member

    17
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    Jan 20, 2005
    Front Royal, VA
    Hey @TiVo_Ted...Is this worth trying on my Bolt that I'm having Pairing issues with?
     

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