Tivo Mini Vox remote will NOT pair in RF mode

Discussion in 'TiVo Coffee House - TiVo Discussion' started by jcthorne, Nov 3, 2017.

  1. Nov 3, 2017 #21 of 173
    kpeters59

    kpeters59 Well-Known Member

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    OK...that should work. (obviously...)

    After the reset, I suppose I'd reboot the Mini at least once and try again...

    -KP
     
  2. Nov 3, 2017 #22 of 173
    Nak

    Nak Active Member

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    That procedure I posted is just to get the remote to pair with the Mini Vox, which is the point of this thread. I think maybe you're on the wrong thread...
     
  3. Nov 3, 2017 #23 of 173
    Mikeguy

    Mikeguy Well-Known Member

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    Gen4 = Hydra
    Gen3 = the UI immediately before Hydra
     
  4. Nov 4, 2017 #24 of 173
    jcthorne

    jcthorne Well-Known Member

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    Yes, have tried that several times with the insistence of the tivo support script persons.
     
  5. Nov 4, 2017 #25 of 173
    jcthorne

    jcthorne Well-Known Member

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    Just on the off chance my bolt that is clear on the other end of the house could have something to do with the pairing problem, I powered it down and tried again. Global reset on the remote, and reboot of the mini. It will not pair. IR still works and the bolt remote still work fine in RF. I either have a bad remote or a bad mini. I had planned on getting another vox remote anyway for another unit when (if) I decide to move up to Hydra (pending file transfers get fixed). So I went ahead and ordered one from Amazon for monday delivery. Will see if that one will pair. If not, I plan to return the mini to Best Buy as defective and get another one if they have one.

    This really should not be so hard. The remote shipped with the unit should have been paired before it was shipped.
     
    kpeters59 likes this.
  6. Nov 4, 2017 #26 of 173
    Elizabeth1007

    Elizabeth1007 New Member

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    I am also having the same issue, called supposed after I already read on thier website that they are aware of issue. Support only could tell me to keep calling in for updates when they find a fix. I have a tivo roamio premier, series five, and a mini. I upgraded them to the latest software and I purchased two new vox remotes that go with the roamio and mini. I was able to pair the main TiVo just fine, IR and voice. Then I go to the mini and it won't pair for the voice command. IR pairs ok. I have tried what people and TiVo suggested, cycling power, global reset on remote, pair on the pair screen and none of it works. Please let me know if anyone comes up with anything. It sounds like maybe the newer bolt tivos can pair just fine, I wonder if it is related to older models of the minis? Please help :(
     
  7. Nov 4, 2017 #27 of 173
    ClearToLand

    ClearToLand Old !*#$% Tinkerer!

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    Thanks but I already knew that.

    What I was suggesting (WAG to @jcthorne) was that since, as you posted:
    was the possibility of something in the gen3 software got 'scrambled' when he (probably had to) rolled back from the (assumed) as-delivered Mini Vox w/ gen4 software.

    You needed to expand both QUOTEs to follow my random thought pattern though:
    • Voice only works in gen4
    • New Mini Vox is running gen3
    • New Vox Remote won't pair with new Mini Vox in RF mode
      (should have been paired by TiVo before shipping like all other remotes I've received with units)
    • WAG
     
  8. Nov 4, 2017 #28 of 173
    ClearToLand

    ClearToLand Old !*#$% Tinkerer!

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    :thumbsup:
     
  9. Nov 4, 2017 #29 of 173
    High Technology

    High Technology Member

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    Has anyone having problems tried the following:

    1) Put Remote in IR mode -- HOLD DOWN <TIVO> and <C> until you get three red flashes. Now the remote should control the TiVo, in IR mode (you get a red flash at every key press). Press LIVETV and tune to any channel you receive.

    2) Reset remote and device pairing and put the TiVo back in "New" mode by doing the following.

    Point the remote towards the TiVo and press the following sequence:

    <CLEAR><ENTER><CLEAR> 221 <CLEAR>.

    This should reset the pairing on both the remote and the DVR. I don't think you get any flashes at this point, so just wait a few seconds. (Note your TiVo needs to receive this command via IR, which is why the remote has to being pointed towards the TiVo when you press this sequence).

    3) After you've waited a few seconds, press a button on the remote (channel up works fine for this). You should see a red and a yellow flash. Wait a couple of seconds and press channel up againn (is it flashing only yellow now)? If so, you should be paired in BlueTooth mode now.

    4) Try the <VOICE> button -- does it work?
     
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  10. Nov 5, 2017 #30 of 173
    southerndoc

    southerndoc TiVo Fanatic

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  11. Nov 5, 2017 #31 of 173
    Elizabeth1007

    Elizabeth1007 New Member

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  12. Nov 5, 2017 #32 of 173
    idksmy

    idksmy Guest

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    I just connected a Mini Vox to my Roamio Basic and set up voice commands. Works fine. I followed the on screen instructions.
     
  13. Nov 5, 2017 #33 of 173
    High Technology

    High Technology Member

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    I didn’t realize there were two different categories of hardware configurations being discussed here - both Mini Vox devices and also older Minis with the accessory remote/dongle.

    I was only able to try with with a Mini Vox, as I don’t have a dongle to try with an older Mini.
     
  14. Nov 5, 2017 #34 of 173
    High Technology

    High Technology Member

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    All of the different model Minis work with all Roamio and Bolt models under Hydra. But you shouldn’t have to buy a new Mini if you already have the hardware. Something seems to have gone wrong in the software for the Bluetooth pairing/re-pairing process, and/or with the software for the dongles.
     
  15. Nov 5, 2017 #35 of 173
    jcthorne

    jcthorne Well-Known Member

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    THANK YOU THANK YOU!

    That actually worked when nothing the Tivo CS folks tried or anything else suggested here would. The one wierd thing about this is the key sequence has no outward signs its actually doing anything and did not pair automatically but when I went to the paring screen and held Tivo + back until the red light came on, it went into the pairing mode and linked right up. My mini is now working fine in RF mode as it should. My mini Vox is in gen3 mode so there will be no voice commands. Not until they get gen4 fixed.
     
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  16. Nov 5, 2017 #36 of 173
    Elizabeth1007

    Elizabeth1007 New Member

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    Thank you! Are you confident TiVo will have a software update that will fix this? They want me to keep calling them every few days to see if they have an update.
     
  17. Nov 5, 2017 #37 of 173
    High Technology

    High Technology Member

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    I am very confident they will sort it out. The code should be at least 95% (if not fully) written as the two variants of the Mini share much of the same hardware and the code amongst many of the models of TiVos should overlap quite a bit.

    My reset procedure outlined above is nothing brand new — it’s the same as the Roamio devices uses in RF mode to reset the pairing.

    TiVo advertised this to work on the Mini V1 so they should be able to make it work with little fanfare.
     
    Elizabeth1007 likes this.
  18. Nov 6, 2017 #38 of 173
    Dorv

    Dorv Member

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    Not sure if I need to start a new thread, but I'm struggling getting a new Vox remote RF-paired with a Roamio. I didn't know about the dongle (which wasn't included in the WeaKnees supplied remote via Amazon), but I'm not really interested in Voice control as much as I just want RF. (I had to replace a remote on my mini upstairs, so why not get the newest?).

    When I try the pairing process (Tivo+Back), it sticks at the flashing yellow lights and never gets to the quick flashes. I've tried several times.
     
    Noelmel likes this.
  19. Nov 6, 2017 #39 of 173
    High Technology

    High Technology Member

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    Unfortunately, you have the wrong remote bundle for he Roamio — the Vox remote is IR/Bluetooth and does not support traditional RF. So in order to work in Bluetooth mode with a Roamio, you MUST get the TiVo Bluetooth dongle.

    The remote is identical, just bundled with the dongle for the Mini/Roamio boxes. The Bolt has BT built in and doesn’t need the dongle — it seems that you got the Bolt version.
     
  20. Nov 10, 2017 #40 of 173
    James Stephens

    James Stephens New Member

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    I am not able to get my VOX Remote to pair via RF to the Mini VOX it came with. The Mini VOX is running Hydra. I have tried everything suggested above to no avail.

    The VOX remote that came with my my Bolt VOX paired via RF automatically.
     

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