Tivo Mini subscription

Discussion in 'TiVo Mini' started by Goober96, Aug 8, 2015.

  1. Aug 8, 2015 #1 of 27
    Goober96

    Goober96 Member

    315
    3
    Jun 28, 2005
    Anderson, SC
    I noticed on TiVo's website that there is no longer a subscription fee for Tivo Minj. Is that true only for devices purchased directly from Tivo or for units purchased second hand as well? Thanks.
     
  2. Aug 8, 2015 #2 of 27
    tarheelblue32

    tarheelblue32 Well-Known Member

    4,311
    576
    Jan 12, 2014
    Raleigh, NC
    All Minis can be activated with lifetime service for free. It doesn't matter where you bought it or how much you paid for it.
     
  3. Aug 9, 2015 #3 of 27
    crs751

    crs751 New Member

    9
    0
    Jan 23, 2012
    And to confirm it doesn't matter which version Mini it is? Are there special instructions you follow to make sure you get the lifetime service.
     
  4. Aug 9, 2015 #4 of 27
    tarheelblue32

    tarheelblue32 Well-Known Member

    4,311
    576
    Jan 12, 2014
    Raleigh, NC
    It doesn't matter if it's the old version or the new version. There is no trick. You just activate it on the TiVo website for free.
     
  5. Aug 9, 2015 #5 of 27
    crs751

    crs751 New Member

    9
    0
    Jan 23, 2012
    OK thanks. I saw somewhere else that the unit can't have a previous subscription or there are problems. Is that true? Thanks for your help.
     
  6. Aug 9, 2015 #6 of 27
    tarheelblue32

    tarheelblue32 Well-Known Member

    4,311
    576
    Jan 12, 2014
    Raleigh, NC
    That's not true. A previously activated Mini can be activated with lifetime service for free. A user just reported successfully doing it 5 days ago. See post #269:

    http://www.tivocommunity.com/tivo-vb/showthread.php?t=525350&page=9
     
  7. Aug 9, 2015 #7 of 27
    crs751

    crs751 New Member

    9
    0
    Jan 23, 2012
    Great thanks for the help.
     
  8. MikeekiM

    MikeekiM Palindromer

    16,389
    1,375
    Jun 25, 2002
    SF Bay Area
    My buddy has the old mini and activated when they had a monthly service...

    I am not sure what he's paying...I think it is something like $5/mo (but may be less)... He told me that he called TiVo a while ago to see if he could upgrade to lifetime, and they told him that it would cost him $50.00 to upgrade to lifetime...

    Do you think if he called today, that they would just move him over gratis?
     
  9. tarheelblue32

    tarheelblue32 Well-Known Member

    4,311
    576
    Jan 12, 2014
    Raleigh, NC
    Nope. That is what the CSRs have always said when you call and ask. If he wants the free lifetime service, he has to cancel the monthly service and then activate lifetime service online for free. But if he is under a service contract, he will have to pay the cancellation fee, which I think for the Minis is $25.
     
  10. MikeekiM

    MikeekiM Palindromer

    16,389
    1,375
    Jun 25, 2002
    SF Bay Area
    Interesting... But if he is month-to-month with no service contract, then he simply needs to cancel and reactivate... Is it really as simple as that?
     
  11. tarheelblue32

    tarheelblue32 Well-Known Member

    4,311
    576
    Jan 12, 2014
    Raleigh, NC
    Yes.
     
  12. PopcornGuy

    PopcornGuy New Member

    200
    0
    Apr 6, 2007
    Orlando, FL
    Here is a message I sent to TiVo...
    I have 6 TiVo Mini's on my account that were purchased and activated about 18 months ago. I am looking to add a 7th Mini and clearly see on your site that TiVo service is FREE on Mini's. I have paid over $600 in service fees on Mini's over the last year and a half. After a little research it looks like this has been the case for a little over a year. So $5.99 x 6 Minis x 12 months = $431.28. This is a problem. I await your prompt attention to this matter.

    Here is the reply...
    Thank you for contacting TiVo Customer Support. The Product Lifetime service on the Mini boxes would be 149.99 for each box. You can call in to add that to the Minis.

    So...service is free. Unless you are already happily paying for it then you can keep doing that. And converting to lifetime service is still $149.99 per box even though you already have the box. Did I read that correctly? The TiVo rep never did address the free service statement on their website.
     
  13. tarheelblue32

    tarheelblue32 Well-Known Member

    4,311
    576
    Jan 12, 2014
    Raleigh, NC
    Have you tried cancelling service on a Mini and then trying to activate it as if it were a new Mini to see if you can get free lifetime service on it? If not, I suggest you give it a shot. Please report back if it works.
     
  14. PopcornGuy

    PopcornGuy New Member

    200
    0
    Apr 6, 2007
    Orlando, FL
    I just spoke to the Tivo rep on the phone because you cannot deactivate online. She put me on a brief hold to talk to the advanced billing team and said they could offer lifetime for $50 per box. I said I wanted to think about it and they actually suspended billing on the Minis for 2-3 months (she said January 7 for earliest one so looks like 2 billing cycles). I also asked what if I cancelled and then tried to reactivate a mini and she told me it would only offer a $5.99 monthly option since the Tivo service number is associated with a pre-free service included device. I offered to buy my 7th Mini direct from Tivo instead of a retailer (so Tivo gets 100%) and she could not offer better than the $50 per box. I did not cancel any boxes since they are free now for the next couple of months.

    Thoughts?
     
  15. tarheelblue32

    tarheelblue32 Well-Known Member

    4,311
    576
    Jan 12, 2014
    Raleigh, NC
    This is what the TiVo reps always tell people, and they have still been able to cancel service on a Mini and activate it online for free. If the Mini is under a 1-year service contract, you may have to pay a $25 cancellation fee, but that's less than the $50 they want to change you for lifetime. If I were you, I'd still call and cancel service on one of the Minis and then go online and try activating it as if it were a new unit to see if you can get the free lifetime. I bet it will work.
     
  16. midnightmarauder

    midnightmarauder Member

    91
    1
    Oct 9, 2006
    was there any resolution to this?
     
  17. y2jdmbfan

    y2jdmbfan Member

    59
    4
    May 7, 2004
    I am curious as well. I bought a Tivo Mini II because I thought I had to pay 149.99 for lifetime on the existing unit I had on month to month, but when I called to cancel the month to month unit, the rep asked if I knew I could get lifetime on it for $50.00. I told them no, it said $149.99 online. I am now thinking about returning the new unit, but I only paid 119.00 and it has an RF remote which I need, as my Tivo Slide Gen 1 doesn't work well with the Mini wall mounted behind my TV in the bedroom.
     
  18. tarheelblue32

    tarheelblue32 Well-Known Member

    4,311
    576
    Jan 12, 2014
    Raleigh, NC
    Recent post in another thread:

    http://www.tivocommunity.com/tivo-vb/showthread.php?t=507790&page=99
     
  19. dlfl

    dlfl Cranky old novice

    8,748
    631
    Jul 6, 2006
    Dayton OH
    Don't argue with them! They may wise up and nix the free deal!
     
  20. tarheelblue32

    tarheelblue32 Well-Known Member

    4,311
    576
    Jan 12, 2014
    Raleigh, NC
    +1

    Calling in and asking the TiVo CSRs about this is a pointless waste of time. We already know what they are going to say, as they have consistently refused to acknowledge that you can activate lifetime service on an old Mini online for free. People need to stop calling in and asking the CSRs about it and just freaking do it themselves online.
     

Share This Page