Tivo Mini out of the box setup fails to find DVR --SOLVED!!!--

Discussion in 'TiVo Mini' started by Roveer, Dec 23, 2014.

  1. Roveer

    Roveer Member

    135
    6
    May 27, 2003

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    I'm in the process of setting up my 5th and 6th Tivo mini. On my 3rd mini setup it ran through the guided setup did the download did the software upgrade and then told me it couldn't find the DVR. I got into a chat with Tivo support and they killed me with their script read responses. My Mini's are on the same physical ethernet switch as my Roamio with the router being somewhere else in the network. The mini is able to contact TIVO and perform the download just fine. The tech just kept telling me to reboot my router. I tried explaining I was on a much larger network and rebooting the router shouldn't make any difference. Eventually my 3rd Mini connected to the Roamio and all was fine.

    Now I'm having the same problem with the 5th and 6th mini. Both failing to see the DVR. I'm going to reboot the Roamio as soon as I can get it away from the family but I was wondering if anyone else had seen a similar problem. As a matter of fact I'm going to reboot my router and see if that clears it. Wouldn't that be a hoot if it did. Being that the router is not in the path of the MINI connecting to the Roamio it really shouldn't be the problem. Lets see what happens.

    Nope, rebooting router had no effect. I'll keep at it until it works. Just wondering if anyone else had similar results.

    Roveer
     
  2. tatergator1

    tatergator1 Well-Known Member

    2,454
    576
    Mar 27, 2008
    Columbus, Ohio
    I assume you have tried rebooting the Minis that are having issues? I encountered the same issue over a year ago and rebooting the mini solved it.
     
  3. lgnad

    lgnad Pantless Mofo

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    2
    Feb 14, 2013
    Massachusetts
    Have you had the Roamio force a connection to Tivo?

    Im assuming you have, but you didnt mention it...

    Rebooting the minis cant hurt

    Rebooting the Roamio also cant hurt

    Rebooting all your networking hardware cant hurt

    Setting up minis can be a little quirky, as you've discovered.
     
  4. Roveer

    Roveer Member

    135
    6
    May 27, 2003
    I have rebooted:

    1 Tivo Mini's (several times)
    2 Roamio
    3 Network Switches
    4 Router (against everything I know to be true with networking)

    And the winner is!!! lgnad wins 3 green thumbs up for solving this problem.

    Forcing the Roamio to make a connection.

    I right after i did that the currently connected mini connected right away. throwing the 2nd mini onto this TV (I config in the kitchen), and expect it will work right away as well. --edit-- Yup, 2nd mini connected right away!

    So,

    I am assuming the Roamio needs to know about the Mini's being subscribed before it will allow them to make a connection. Connecting to Tivo provides this information. Now if we can just get the script reading Tech's to know that the world will be a better place. Maybe this thread will make it's way into their training.
     
  5. bradleys

    bradleys It'll be fine....

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    Oct 31, 2007

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    This is why tivo says you have to wait 24 hours before service is activated. It can be done a lot quicker then that, just takes several forced connections.
     
  6. Series3Sub

    Series3Sub Well-Known Member

    1,502
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    Mar 14, 2010
    I had to force the Host DVR to connected to the TiVo servers. Then my Mini finally saw and connected to the host, but then it would not stream. As it turns out, it takes a day or two for the Mini to truly be added to my account for streaming. 2 days later, the Mini was working fine. Now, that was opposite of the first Mini that started working on day one. But there are others who've posted having to wait a day or 2 for the Mini to function at streaming.
     
  7. booboy97

    booboy97 Member

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    0
    Sep 20, 2000
    Pleasanton,...
    I am having the same problem.

    Mini was not originally found but after manually connecting the Roamio, the default name of the Mini came up during the setup (which you can change). I get to the next screen and it says the DVR is still not found. I'm assuming activation on TiVo's end still needs to be done even though I see it in my account.
     
  8. Marty1781

    Marty1781 Member

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    0
    Jan 2, 2004
    Baltimore
    After you connect to the Tivo service, be sure to reboot both the Roamio and your router. I setup a Roamio and several minis this weekend and didn't do the reboots. The Minis could see the Roamio but wouldn't connect and complete the setup. It was only after I rebooted the Roamio and router was I able to complete the setup on the Minis.
     
  9. Jan 4, 2015 #9 of 29
    pldoolittle

    pldoolittle Tivo'ing since 2001

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    May 2, 2002
    I an into similar a similar experience, but mine continued even after renaming all devices and force connecting repeatedly until all new names were in sync on all devices. Problem appears to be a Belkin switch between the Mini and the core switch. Once the mini was plugged straight into the core, it removed the "No" circle from the Roamio and proceeded. Once setup was complete, returning it to the Belkin has not proven to be a problem, although the Premiere will not work properly with MRV if connected to that switch.

    If you're interested, more info is here:
    http://www.tivocommunity.com/tivo-vb/showthread.php?t=524502
     
  10. piano man

    piano man New Member

    9
    0
    Dec 30, 2014
    I have 2 mini that won't connect despite repeatedly forcing connections on the Roamio Plus and the mini's. I always hang at the TIVO DVR NOT FOUND screen.

    What do you mean by "new names were in sync on all devices"? Is the name of the Mini supposed to show up somewhere on the Roamio? Where?

    I've tried putting everything on a MoCA network and the Roamio sees the Mini in the Network Status info display by its MAC address, but still they don't connect. I tried putting the Mini directly on Ethernet but still no connection.
     
  11. Marty1781

    Marty1781 Member

    93
    0
    Jan 2, 2004
    Baltimore
    Sometimes you have to wait up to 24 hours even after forcing connections on both the Roamio and Mini in order for the Mini to receive the necessary signal from Tivo that allows it to communicate and find the Roamio. This was the case with one of my Minis that I setup. No amount of forced connections and rebooting would allow it to find the Roamio and complete setup. I just had to wait 24 hours and sure enough, that did the trick. So if forcing connections to Tivo on both the Roamio and Mini and then rebooting the Roamio, Mini, and router don't fix your issue, give it at least 24 hours and that may solve the problem.
     
  12. piano man

    piano man New Member

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    Dec 30, 2014

    What in the world could possibly take 24 hours?
     
  13. Marty1781

    Marty1781 Member

    93
    0
    Jan 2, 2004
    Baltimore
    I don't know but its well documented that in some cases, it just takes 24 hours for the Mini to receive the necessary signal from Tivo that let's it communicate with the Roamio. Most of the time, it happens within minutes but in a few cases here and there, it can take up to 24 hours.
     
  14. pldoolittle

    pldoolittle Tivo'ing since 2001

    309
    45
    May 2, 2002
    No, but the new names of the TiVo's will show up in the Mini setup screen. The purpose of this is to ensure that the config on every device matches what is in the Tivo online database.

    I don't use MoCA, so I can't be of much help there. Did you verify that all the devices connected to a single ethernet switch/router? No devices in between the Tivo devices and the single device they all connect to? For this it may be easiest to stack them all and plug then into a singular device. Obviously Tivo recommends the router, although there is no reason a switch would not suffice.

    Really poor programming. And the official TiVo statement is not 24, but 72 hours!!
     
  15. ellinj

    ellinj Seems Very Friendly TCF Club

    13,179
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    Feb 26, 2002
    NoVa
    Arrrgh, I bought a new Mini on Fri afternoon to go with the new Roamio I just got in the mail.

    I activated it with Tivo, and during guided setup it was able to see my Roamio but with the red no circle next to the name.

    I forced a call or two on Friday evening, on both boxes and now I am getting a v70 error on the mini. I have rebooting/renaming everything but the v70 error still persists. (Today Sunday, I switched over to Moca, forced a call / reboot on both and still getting a v70 on the mini). I know that the mini is on the network because when I change the name it gets reported on tivo.com and I can ping the ip address its grabbing from my router.

    Any ideas, its odd that I no longer see the tivo name with the red no circle, but get a v70 error now. I am at a loss as to what to do next other than wait some more.
     
  16. Arcady

    Arcady Stargate Fan

    3,959
    3
    Oct 14, 2004
    Philadelphia...
    You need to let it all sit, connected. Don't start changing names because that will just delay it and make it start over. It took at least 48 hours when I added my last Mini to the network after activation on tivo.com.
     
  17. ellinj

    ellinj Seems Very Friendly TCF Club

    13,179
    211
    Feb 26, 2002
    NoVa
    Arghh still no worky.
     
  18. slowbiscuit

    slowbiscuit FUBAR

    4,628
    593
    Sep 19, 2006
    In the ATL
    Move the mini to the same switch the tivo is on, or try moca.
     
  19. ellinj

    ellinj Seems Very Friendly TCF Club

    13,179
    211
    Feb 26, 2002
    NoVa
    done and done, currently have escalated the issue within Tivo.
     
  20. DaveOdd

    DaveOdd New Member

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    0
    Mar 9, 2016
    How to Architect, then set up the devices on your TIVO network:

    SETUP:
    1. Get all TIVO's in one room, use a cable splitter and a hub or switch to connect them all up. This part is critical, make sure they are ALL on the same exact splitter and same exact HUB/SWITCH, or your router. If you have too many devices, wait for one to be fully registered, then swap it out for another. Typically, on larger TV's you should have multiple HDMI ports. Use each one for all the attached devices, so you can scroll through your inputs on the TV to go from one TIVO device to the other. This simplifies the entire process hugely!

    2. Make sure your primary device (the DVR) is fully functional before you begin. Follow all the setup procedures completely, and make sure you are tuning in all appropriate channels. Also, make certain all the TIVO devices are registered on the TIVO management website, and properly licensed.

    3. Rename ALL the devices based on what you wish them to be set up as, and then reboot all of the devices. Once you have done this, go to the website again and see if the names show up under your registration page. If the custom names are all there, then you should be done. However, it may take a bit longer. (see the end of this note)

    4. Once all of this is done, you should begin to see devices being added to the system network.

    It is not uncommon to have devices not instantly work. The reason for this is simple networking. When you use a normal network, the network keeps a list on the router of all the device names in a look up table. When you reboot, typically you force updates to that table. However, some older routers, or cheaper ones, won't have a fast processor or enough memory for all the devices on your network. As a result, it can take much longer to get that table updated. The possible reason MOCA works faster is that it doesn't talk to the router at all, and there is no "table" to be updated, it is updated by the controlling MOCA device. (I know I probably have that acronym wrong, but you get me.)

    One trick you can do is to make sure that there is NOTHING else running or connected to your network when you begin this process. This means no iPhones, no tablets, no computers, nothing. Shut it all down.

    When this is done, you can reboot your ROUTER with all the new TIVO devices attached, and what will happen is the router will establish a new table and it will only see the TIVO devices. This should help greatly in speeding the whole process.

    Sometimes however, you may see it take longer, so the trick here is to leave each devices connected to the primary network, the main TV, and on that same splitter, until the device becomes active.

    Once a device is active, remove it from the main room and move it to your destination room. Reconnect it to the network and give it a few minutes. It should begin working normally almost immediately.

    I hope this helps!!!
     

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