TiVo Mini not functioning when it cannot connect to TiVo Service

Discussion in 'TiVo Mini' started by rcarovano, Jul 31, 2020.

  1. rcarovano

    rcarovano New Member

    3
    0
    Jul 1, 2002
    Sarasota,...
    Yesterday evening, I was unable to use my TiVo Mini because it could not connect to the TiVo Service. I am running software version 21.9.7v10-USH-11-A95, which has the latest user interface. When I would manually attempt to connect to the TiVo Service, the process would either fail in the Connecting or Getting Info stage of the process. I performed an Internet speed test and I was getting over 90 Mbps up and down and I watched a streaming service without issue, so I am confident that my home network and Internet connection were working properly.

    What I don’t understand is why I could not view content on my host TiVo Bolt during this time. I could not see My Shows, nor view Live TV. It seems to me that if my home network is functioning properly that I should be able to watch this content, regardless of the status of the connection to the TiVo Service. Approximately seven hours after this issue occurred, the TiVo Service Connection was completed and everything was functioning properly.

    Anyone have any insight into this matter and what course of action I should take? Thank you for your feedback.
     
  2. JoeKustra

    JoeKustra in the other Alabama TCF Club

    19,531
    3,541
    Dec 7, 2012
    Ashland, PA...
    The TiVo servers were down for a while last night. Everything is ok now. (Until next time. :))
     
  3. rcarovano

    rcarovano New Member

    3
    0
    Jul 1, 2002
    Sarasota,...
    Thanks. That was my thought, as well. My question, though, is why should a connection to the TiVo Service be required for the TiVo Mini to mirror content on the TiVo Bolt on my home network. Both devices are on a LAN, so where does the Internet come into the picture?
     
  4. EWiser

    EWiser Active Member

    463
    197
    Oct 2, 2008
    Has to due with checking for the TiVo key for the content to be viewed. It’s a copyright thing.
     

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