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Discussion in 'TiVo Help Center' started by Nellie429, Jan 25, 2006.
Pony, was there any update pushed out to the boxes at all recently?
Thank you for all your info, Tivo Pony. It is much appreciated.
I am also horrified to admit that when I said I had a clipping problem after the reboot I was wrong. I remembered (of course remembered AFTER I had posted) that I had manually stopped the program once it was into the padding and I realized I had the complete episode of 24 already recorded. So, what I am trying to say is that the reboot has worked for me. I had overlap protection turned off, but now that you said it seems not to be a problem, I am going to turn it back on because it's a very nice feature!
(Please everyone cross their fingers that now that I've said it worked I haven't jinxed myself!)
Nope. We're currently rolling out the online services to customers, but that doesn't touch the software. It's not related to this issue at all.
No problem, appreciate the update -
Thank you for the information. But just out of curiosity, if there was no update, what caused this issue to occur out of nowhere?
Okay, i see people are having the same issue then.
I have a series two and noticed this two weeks in a row with Lost, but haven't noticed it any other time. I just received the online service update a couple days ago, so agree that they appear separate.
I tivo Lost and Invasion. Lost has 1:01 of 1:03 recorded, and then Invasion picks up when it should. therefore that 2 minutes is lost ... err, not Lost, but lost. Normally, I am okay with the overlap because I record the back to back shows. So it is even more disappointing to see the end of the show clipped.
I saw this same issue the past two weeks with Lost and Invasion. I thought at first that the network was playing with the reported start/stop times or something. It stopped recording Lost right before the end, recorded nothing for a few minutes, then proceeded to record Invasion until about 6-7 min from the end where it stopped. Nothing even close to conflicting in the schedule. If it had done this on Friday with Battlestar Galactica, I would have thrown it through the window.
I'm trying the reboot in hopes that it doesn't do this come Friday...
I think this is a great example of how customer service should work in the internet age. Most people who use complex software/hardware products understand that glitches can happen and we're more than happy to help a company troubleshoot them. Especially when the company is cool enough to open up a back-and-forth dialogue on a forum like this. I'd much rather hear "we're aware of the problem and we're working on it," than go through the usual routine, which is call the 800 number and be directed through a phone tree which says "make sure all your cables are connected properly."
I called customer service before I saw this thread and they were telling me to delete all season passes and programming info and set them up again (which I did not!)
Anyway, thanks to this forum, I did a reboot last night and recorded the FULL episode of Lost. I know one show does not prove a complete solution, but it is a reason for optimisim that hopefully this is resolved. Let's keep our fingers crossed.
Thanks to all for sharing this info.
Perception is a tricky thing. To you (and admittedly to us at first) this appears to have cropped up out of nowhere. No software updates, no changes...just something weird that started happening. Now that we understand the issue it turns out to be quite predictable.
There's a rather rare circumstance that can happen when the box is allocating disk space for the end of a recording. Doesn't happen to everyone, and only happens if the box has been up and running without a reboot for a very long time (roughly a couple of months). The result is the shortened recording reported here. We do have a fleet of long-soak boxes (boxes that just run and run and run without reboot), but as the occurance is somewhat rare we didn't see the issue. Remember that the fifty or so issues reported here and elsewhere on the net (yes, we count them all) are highly concentrated...the vast majority of our customers haven't seen this happen. And our beta folks, good testers that they are, wouldn't have seen this. We regularly send beta testers new software, which reboots their boxes as part of the install process. If you reboot, even just once every couple of months...you'd never see this issue (even if you didn't, the odds of seeing it are still pretty long).
In any case, it's been identified and fixed in the next release. You should have it before another reboot is necessary.
Thanks to everyone here for the detailed reports...it really helped us track this down quickly!
Thank you for being so responsive.
Put me down for another person with this problem - both TiVo's started exhibiting it this week - just oging to reboot them now.
I wish all technical problems were as easy to track down and solve as visiting this forum and getting an answer. I experienced the problem for the first time last night (2/17) when both Stargates ended 6 minutes early. Fortunately, I recorded the early showing of each program and discovered the problem before the shows were repeated 4 hours later, so I was able to manually schedule new recordings and add 10 minutes to the end of each. I noticed that even after taking that step, my recordings were only an hour and 4 minutes, so the box was still chopping 6 minutes off the end.
Glad I know a reeboot will cure the problem since I'm going on vacation for a week.
I had two minutes clipped from the begginning of last night's Stargate SG-1 on my HD TiVo. There was nothing else recording at the time, so it's not an overlap issue.
A section missing from the front of the recording, or from a DIRECTV DVR, isn't the same issue. It's more likely a problem with the DIRECTV feed or a power outage.
Since you mentioned you were keeping track, chalk up one more as having had this problem. While I'm glad there's a fix, this was incredibly frustrating, as I lost the ends of a week's worth of shows.
Oh well. Still glad the forums were here so I could find an answer.
A hard reboot worked for both of my Tivos. They had both been clipping the last few minutes.
Please send out a fix soon, I rarely reboot them!
I also had the same issue.
Clipping at odd times at the end of the program. We thought maybe signals from one of our other TiVo remotes in another room were finding their way to the TiVo with the ailment!
I rebooted just now, so we'll see what happens.
Just a quick FYI: you can read more about this issue on the TivO website in the Help Forums. I can't put the link in here (got blocked 'cause I'm new), but on the TiVo site look for the green "Setup and Support" links in the left-hand menu. In the drop-down menu that appears you can see "Help Forums" - you can either search for "Partial Recording" or take a look at the "Featured Discussions" to see more on this issue.
I've experienced the same issue (as have a number of my friends). If you unplug/restart your system it seems to alleviate the issue, although I don't believe this really FIXES the problem. I called in to TiVo Tech support, and they confirmed that they know about this (it seems to be a software issue), and are working "frantically" to develop a patch which they plan to release. I've heard different things about when the patch will be ready so nothing official on that.
Good luck and happy recording.
Ditto for me... just as another data point.
Thanks for jumping on this problem TivoPony.