TiVo Line Up Data (Rant)

Discussion in 'TiVo Coffee House - TiVo Discussion' started by ldudek, Oct 21, 2007.

  1. ldudek

    ldudek New Member

    Sep 2, 2007


    I know that most people probably don't have this issue, I've seen some had it in the past but now it just seems out of hand. I'm talking about trying to get TiVo to add guide data to my line up.

    3 weeks ago we got TBSHD. I've contacted TiVo line up specialist. I also have contacted Tribune Media. After two weeks, a 45 minute conversation with a supervisor I even forwarded an email to TiVo from my cable company confirming the channel number and that it is indeed now TBSHD. One week later still nothing has happened.

    We have also received Fox Business Network as well. Something that isn't high on my prioity list but never the less I should have guide data for. One of the sub stream stations of one of our HD channels also has gone off the air, and while there is no guide data it still is listed.

    So I have again notified TiVo. My question is why oh why do I have to do all this friggin work? If TiVo can see a station is new to the lineup why in the world can't TiVo and Tribune Media figure this out? Why doesn't some light go off at TiVo headquarters saying "new channel in such and such area?"

    This is not the first time I've had to jump through hoops to get a channel listed, however this is the longest amount of time it's taken. If Tribune Media can't do the job then TiVo needs to find somone who does or not outsource it.

    Thanks for letting me rant. Now back to your usual conversations.
  2. qunewsguy

    qunewsguy Member

    Sep 19, 2006
    I see where you're coming from, but there are thousands of cable franchises across the country that are changing their lineups all the time, especially with new HD and digital channels debuting every week lately. They could employ dozens of people to work on channel lineup changes and still be swamped at both Tivo and Tribune. So yeah, even though we're paying $13 a month for their listings, I can certainly see why sometimes it might take forever to get a channel listed in your local area.

    It took Tivo a month to recognize a new channel on my system (it was only a local cable access channel). No big deal for me, but if it's something like TBS HD (which I'm not personally a fan of since its just a cheap SD-uprez), I can see your frustration.
  3. ginaf20697

    ginaf20697 New Member

    Apr 11, 2002
    I don't know if anyone else has the same problem but before the last update at least you could change the channel to the new channel even if there was no program info. Now I can't even do that. Does anyone have a way around that?
  4. jamdod

    jamdod New Member

    Dec 21, 2001
    Worcester, MA
    Try this,

    Enter the channel manually (it's ok if the TiVO does not actually change channel).
    Hit record and record a few moments. Then stop the recording. Go into channels you receive, the new channel should be there for you to select.
  5. mikeyts

    mikeyts Stream Warrior

    Jul 10, 2004
    San Diego,...


    My provider recently added TBS HD as well, just in time for the MLB division playoffs in HD. I came here, asked about reporting a line-up change, got a reference to this page, filled it out and the line-up change was announced about 3 days later. Evidently the process does work some time.
  6. fredct

    fredct Member

    Nov 15, 2004
    99%+ of the time the channel lineup changes correctly without any need for a report in the first place. When a report is needed, 99%+ of the time it fixes the issues. Its the remaining 0.01% of the time that we hear people on here complaining - which is perfectly understandable, they have something worth complaining about. But it does work right in the huge majority of situations.
  7. Nov 5, 2007 #7 of 15

    Fraser+Dief New Member

    Nov 18, 2005
    Otttawa, Canada
    .01%, give me a break. :rolleyes:

    I filed a report on 30 or so channels that are missing altogether, are incorrect, or have wrong guide data. Gave them the data, and a direct link to the cable company line up web page so that they could easily confirm what needed to be done in seconds.

    That was over a !@#$% month ago and *NOTHING* has been done.

    "Thank you. We have assigned case number X. It'll be 5 to 7 business days". Yeah, right. :thumbsdown:
  8. Nov 5, 2007 #8 of 15

    rainwater Active Member

    Sep 21, 2004
    My local Charter system always gives Tribune the guide data changes before hand so they occur on the exact day of the change. I have heard horror stories about channel changes but as of yet, I have never seen one. I wouldn't be quick to blame TiVo or Tribune. It seems the local cable company has a lot to do with how accurate and quick the channel changes occur in the Tribune guide data.
  9. Nov 5, 2007 #9 of 15
    TiVo Bob W

    TiVo Bob W Member

    Mar 2, 2003
    Central Florida
    Check out this thread about my lineup change that took 41 days to correct!

    Lineup change

    Good luck, Bob
  10. Fraser+Dief

    Fraser+Dief New Member

    Nov 18, 2005
    Otttawa, Canada
    Oh joy. An update came through today.

    They took away a channel that was actually correct. :rolleyes:
  11. bicker

    bicker bUU

    Nov 9, 2003
    I think this makes it clear why it takes so long for line-up updates to get processed. :p

    It is pretty easy to SAY it should be quick and easy to do something, when that being the case would make your life easier. :rolleyes:
  12. wmcbrine

    wmcbrine Well-Known Mumbler

    Aug 2, 2003
    Geez, those are even worse than my experiences with them.

    Maybe getting multiple reports would help -- post your system, the changes, and point other local users here to the lineup change form.
  13. Fraser+Dief

    Fraser+Dief New Member

    Nov 18, 2005
    Otttawa, Canada
    Well, whatever would work would be nice.

    I'm in Ottawa, normal Rogers Cable Digital. Must be millions of us, since they basically have a monopoly.

    The Super Sports Pak is essentially screwed, pretty much most of the 450+ range as seen here:


    452 missing completely on Tivo.
    464 through 472 missing completely on Tivo.

    Worst of all, guide data for this range is totally hooped. It says the game is on 456, when it's on 452, etc.

    I guess no one else watches hockey here in Canada. :confused:
  14. Fraser+Dief

    Fraser+Dief New Member

    Nov 18, 2005
    Otttawa, Canada
    Ho hum, two months later, problems still haven't been fixed.

    Tivo sure is great. It's so much easier grabbing a printed television guide, and setting up a complicated manual recording to get specific channels dozens of times a month. You can't do that with a vcr! Oh wait. Yes, you can.

    My tivo sure gets me! It understands completely how much fun and joy can be had in pulling up a web based channel guide every single freakin' day when you wish to channel flip to see how a different hockey game is going, and then type in channels manually!

    Guide data is soooooo 1990's!

  15. minckster

    minckster New Member

    Aug 31, 2006
    Manhattan NYC
    I think that the most useful link you could provide to TiVo is one showing the missing guide data on zap2it.com. That link would show to TiVo that the missing data is available from TiVo's provider for guide data.

    I used postal code K1A 0B1 and found only channel 463 (twice!), but none of the other channels you mentioned. You may want to contact zap2it yourself to get those channels listed. Once Tribune Media Services does so, TiVo has something to work with. (I hope that TiVo passed on your request for those channels to Tribune Media Services.)


    Add: Doh! Channel 463 isn't one of your missing channels, so I guess that I didn't find any of them.

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