I was totally upset by TiVo today. My older TiVo died and when I wanted a replacement, it is $149 "to repair" (yeah, like it costs $149 to repair a $10 HD). Okay, so I was willing to do this, but the TiVo representative told me that I could go to Best Buys where the new HD TiVo was $799. I could get a $200 rebate and I could transfer service to that TiVo as it was a special. So, I drive 45 min each way (I live in the country), shell out $799, fill out the rebate, plug it in and call for service transfer. Oh, now I have a different center. I can't transfer service. Oh, and I can't get the $200 rebate either. After being put on hold 3 times for numerous minutes, I finally get the manager. He's willing to "help" me by charging me $199 to transfer my service AND and I still wont' get the $200 rebate. So, I'm supposed to pay $799+$199 for this new TiVo??? And, I don't even have an HD TV. I ask the manager for his manager, no can do. He won't give me the name of anyone there. These are a bunch of people that do not put their name behind the company and have no ownership in living up to what they tell the customer. Yes, I'm returning this and I am going to us a PC to set up my own DVR. TiVo has been rude and unwilling to live up to what their representative say. And, they won't even give me the name of the person in charge of Customer Service ... well that person certainly doesn't want to hear about customer's need helping. By the way, when the manager I talked to refused to give me his name (like I'm somehow going to ever meet him?) and he refused to give me the name of anyone there who might be able to overwrite this idiocy, he hung up on me. I can only call someone who won't help a customer a coward.